Government Websites and e-Services Framework - Mada
Ministry of Transport and Communications
State of Qatar
Government Websites and e-Services Framework
Version 2.0
April 2016
Document History:
1
2
Title of Policy Document
Government Website and e-Services Framework
Government Website and e-Services Framework (Version 2.0)
Date Released
April 2015
April 2016
Table of Contents
Definitions and Acronyms ................................................................................................................ 2
1
Legal Mandate ........................................................................................................................... 4
2
Introduction............................................................................................................................... 5
3
Scope and Application ............................................................................................................... 6
4
Policy Provisions ........................................................................................................................ 7
5
Government Website Layout and Elements Standards (Mandatory)....................................... 8
6
E-Services Standards (Mandatory) .......................................................................................... 25
7
Government Website Design Guidelines (Optional) ............................................................... 35
8
Additional Information ............................................................................................................ 66
9
Annexure ................................................................................................................................. 67
Government Website and e-Services Framework
1
Definitions and Acronyms
1. The terms used by the Standards and Guidelines, and their definitions are as follows:
¡°SHALL¡± - The associated definition is an absolute requirement of this specification
¡°SHOULD¡± - Indicates a recommended practice
¡°MAY¡±- Indicates that an item is truly optional
2. ¡°e-Accessibility¡± is a measure of the extent to which a product or service can be used by a person
with a disability as effectively as it can be used by a person without that disability for purposes of
accessing or using ICT related products or services.
3. ¡°e-Accessibility
Policy¡±
refers to
Qatar¡¯s
e-Accessibility
Policy
available
at
4. ¡°e-Authentication Framework¡± refers to Qatar¡¯s e-Authentication Framework available at
5. ¡°Qatar Digital Government 2020¡± refers to Qatar¡¯s Digital Government strategy for the year 2020
available at
6. ¡°e-Participation¡± as defined by the United Nations Department of Economic and Social Affairs is
the process of engaging citizens through ICTs in policy and decision-making in order to make it
participatory, inclusive, and deliberative.
7. ¡°e-Participation Policy¡± refers to Qatar¡¯s e-Participation Policy available at MOTC¡¯s website.
8. ¡°Government Agency¡± refers to all ministries and public institutions directly reporting to ministries
or Council of Ministers in the State of Qatar.
9. ¡°ICT¡± is an abbreviation for Information and Communications Technology.
10. ¡°Open Data¡± refers to the concept that information and data should be made available for everyone
to access, reuse, and redistribute without any restrictions. In addition, the datasets opened should
be in a machine-processable format, free of charge and devoid of any Personal Information.
11. ¡°Open
Data
Policy¡±
refers
to
Qatar¡¯s
Open
Data
Government Website and e-Services Framework
Policy
available
at
2
12. ¡°W3C¡± refers to World Wide Web Consortium () where Member organizations,
a full-time staff, and the public work together to develop Web standards.
13. ¡°WCAG 2.0¡± stands for Web Content Accessibility Guidelines version 2.0 published by W3C that
covers a wide range of recommendations and guidelines following which will make content
accessible to a wider range of people with disabilities, including blindness and low vision, deafness
and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities,
photosensitivity and combinations of these.
Government Website and e-Services Framework
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