Guidance for Developing a Quality Systems Training Program

United States

Environmental Protection

Agency

Office of Environmental

Information

Washington, DC 20460

EPA/240/B-00/004

December 2000

Guidance for Developing a

Training Program for Quality

Systems

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EPA QA/G-10

FOREWORD

This guidance presents approaches to assessing quality assurance training needs and

developing a training program for quality systems to support implementation and management of

the Agency-wide quality system. This document is one of the U.S. Environmental Protection

Agency Quality System Series documents. These documents describe the EPA policies and

procedures for planning, implementing, and assessing the effectiveness of a quality system.

Questions regarding this document or other Quality System Series documents should be directed

to the Quality Staff at:

U.S. EPA

Quality Staff (2811R)

1200 Pennsylvania Avenue, NW

Washington, DC 20460

Phone: (202) 564-6830

Fax: (202) 565-2441

e-mail: quality@

Copies of the EPA Quality System Series documents may be obtained from the Quality Staff or by

downloading them from the Quality Staff Home Page:



EPA QA/G-10

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EPA QA/G-10

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TABLE OF CONTENTS

Page

CHAPTER 1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1

BACKGROUND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.2

BENEFITS OF QUALITY SYSTEMS TRAINING . . . . . . . . . . . . . . . . . . . . . . 1

1.3

TRAINING AND THE EPA QUALITY SYSTEM . . . . . . . . . . . . . . . . . . . . . . 2

1.4

POLICY AND RESPONSIBILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.5

SUPERSESSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.6

PERIOD OF APPLICABILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.7

ADDITIONAL RESOURCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CHAPTER 2. A DETAILED APPROACH TO BUILDING A

QUALITY SYSTEMS TRAINING PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.1

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.2

PHASE 1: UP-FRONT REVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.3

PHASE 2: NEEDS ASSESSMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.4

PHASE 3: ANALYZING THE NEEDS ASSESSMENT DATA . . . . . . . . . . . 12

2.5

PHASE 4: DEVELOPING A QUALITY SYSTEMS

TRAINING PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.6

PHASE 5: CONSTRUCTING THE QUALITY SYSTEMS

TRAINING PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2.7

PHASE 6: EVALUATING THE QUALITY SYSTEMS

TRAINING PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

CHAPTER 3. A SIMPLIFIED APPROACH TO BUILDING A

QUALITY SYSTEMS TRAINING PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . .

3.1

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3.2

ALTERNATE PHASE 1: GET INFORMED . . . . . . . . . . . . . . . . . . . . . . . . .

3.3

ALTERNATE PHASE 2: ORGANIZE THE WORKLOAD . . . . . . . . . . . . . .

3.4

ALTERNATE PHASE 3: PERFORM GAP ANALYSIS . . . . . . . . . . . . . . . .

3.5

ALTERNATE PHASE 4: IDENTIFY METHODS TO ADDRESS GOALS . .

3.6

ALTERNATE PHASE 5: FORMULATE THE TRAINING PROGRAM . . . .

3.7

EVALUATING THE APPROACH TO BUILDING

QUALITY SYSTEMS TRAINING PROGRAMS . . . . . . . . . . . . . . . . . . . . . .

CHAPTER 4. QUALITY SYSTEMS TRAINING RESOURCES . . . . . . . . . . . . . . . . . . .

4.1

AGENCY-WIDE QUALITY SYSTEMS TRAINING RESOURCES . . . . . . .

4.2

IN-HOUSE COURSE DEVELOPMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.3

USE OF CONTRACTORS/CONSULTANTS . . . . . . . . . . . . . . . . . . . . . . . . .

23

23

24

25

27

28

29

30

35

35

35

39

BIBLIOGRAPHY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

APPENDIX: FORMS FOR DEVELOPING A TRAINING PROGRAM . . . . . . . . . . . . . 45

EPA QA/G-10

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December 2000

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