Quality Assurance Supervisor ROBERT SMITH
Quality Assurance Supervisor
ROBERT SMITH
Phone: (123) 456 78 99 Email: info@ Website:
LinkedIn: qwikresume Address: 1737 Marshville Road,
Alabama.
Objective
To obtain a position that utilizes analytical thinking and knowledge of sales, production, and science to lead a production crew to successful results and help the company advance efficiently and productively.
Skills
Salesforce, SAP, Microsoft Office, 75 WPM, GXS.
Work Experience
Quality Assurance Supervisor ABC Corporation November 2013 ? September 2015
Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Maintained up-to-date knowledge of product and service changes. Resolved customer inquiries and complains in a timely and empathetic manner. Prepared reports and communication for senior management and clients. Managed high call volume with tact and professionalism. Processed refunds for customers manually through SAP. Handled customer complaints through social media. Met all customer call guidelines including
service levels, handle time and productivity.
QUALITY ASSURANCE SUPERVISOR
ABC Corporation 2009 ? 2013
Managed over 30 quality Assurance Inspectors in Slaughter and Cut Floor. Trained all inspectors in their job duties. Improved inspectors cross training, resulting in a reduction of customer complaints. As company sanitation Coordinator, ensured plant sanitation procedures were followed on a
daily basis to meet company policy and USDA Regulations. Coordinated all sanitation services with contracted sanitation company and plant
maintenance. Maintained excellent with upper management, USDA Inspectors and Quality Assurance
Department. Enforcement of OSHA Regulations, and MSDS Knowledge..
Education
High School Diploma - 2008(Brownsboro High School - Brownsboro, TX)
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