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DRINKING WATER QUALITY MANAGEMENT PLAN
2018 to
2019
FINANCIAL YEAR
ANNUAL REPORT
DOCUMENT CONTROL Document Revision and Modification Control
DATE
AUTHORS
Phil Wetherell / 28/10/2019 Craig Fox-
Andrews
11/12/2019 Phil Wetherell
18/12/2019 Phil Wetherell
MODIFICATION / ACTION
REV.
KEY REVIEWER
DM REF #
Draft
V1
Phil Wetherell DM#13222426
Draft Final
V2
Natasha Georgius
V17
Chris PipeMartin
DM#13222426 (Word)
DM#13384522 (PDF)
DM#13222426 (Word)
DM#13384522 (PDF)
Final Document Approval for Issue
DATE APPROVER
POSITION
SIGNATURE
19/12/2019 Darren Moore Acting Water Business Manager
This document is the property of Logan City Council and its issue is controlled. The information contained herein may not be disclosed in whole or in part, either verbally or in writing, without the prior consent of Logan City Council. Printed copies are uncontrolled.
DWQMP Annual Report 2018/19
Commercial ? In ? Confidence
DOCUMENT NUMBER 13222426
NOTATIONS AND ABBREVIATIONS
Acronym
Definition
ADWG
AS BAU CCP CGC Council CRM DEWS
DNRM&E DSS DWQMP E. coli
EPI ERP FY Grid HACCP HLZ IDM IMP KPI LIMS LLZ LOD LOR LWIA mg/L MPN/100mL NMDP NATA RMIP SAMMS SCADA SEQ SOP SRWP THM WGM WH&S WOP WPR
Australian Drinking Water Guidelines, 2011. Published by the National Health and Medical Research Council of Australia Australian Standard Business As Usual Critical Control Point (as defined by HACCP) City of Gold Coast Logan City Council Customer Relationship Management (system) Department of Energy and Water Supply, now known as Department of Natural Resources, Mines & Energy (DNRM&E) Department of Natural Resources, Mines and Energy Desired Standards of Service Drinking Water Quality Management Plan Escherichia coliform, a bacterium which is considered to indicate the presence of faecal contamination and therefore potential health risk Eastern Pipeline Interconnector Emergency Response Plan Financial Year South East Queensland Water Supply Network Grid Hazard Analysis Critical Control Point High Level Zone Infrastructure Demand Model Incident Management Plan Key Performance Indicator Laboratory Information Management System Low Level Zone Limit of Detection Limit of Reporting Logan Water Infrastructure Alliance Milligrams per litre Most Probable Number per hundred millilitres Network Maintenance Disinfection Program National Association of Testing Authorities Risk Management Improvement Plan Strategic Asset Maintenance Management Systems Supervisory Control and Data Acquisition South East Queensland Standard Operating Procedure Southern Regional Water Pipeline Trihalomethane Water Grid Manager Workplace Health and Safety Work Operating Procedure Water Planning and Regulation (formally QLD Office of the Water Supply Regulator)
Logan City Council
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DWQMP Annual Report 2018/19
Commercial ? In ? Confidence
DOCUMENT NUMBER 13222426
WSZ WTP WWETT
Water Supply Zone Water Treatment Plant Water and Wastewater Event Tracking Tool
Logan City Council
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DWQMP Annual Report 2018/19
Commercial ? In ? Confidence
DOCUMENT NUMBER 13222426
CONTENTS
1 INTRODUCTION ............................................................................................................................................................... 7 2 SUMMARY OF SCHEMES OPERATED .............................................................................................................................. 8
COUNCIL'S DRINKING WATER SUPPLY SYSTEM................................................................................................................... 8 SEQ WATER SUPPLY NETWORK GRID .............................................................................................................................. 8 COUNCIL'S DRINKING WATER SUPPLY NETWORK ............................................................................................................. 10 DRINKING WATER DISINFECTION .................................................................................................................................. 10 COUNCIL'S DRINKING WATER SUPPLY ZONES .................................................................................................................. 11 3 DWQMP IMPLEMENTATION ......................................................................................................................................... 14 PROGRESS IN IMPLEMENTING THE RISK MANAGEMENT IMPROVEMENT PLAN ........................................................................ 14
Risk Management Improvement Plan Process ................................................................................................. 14 Implementation of the RMIP ............................................................................................................................ 14 4 VERIFICATION MONITORING ? WATER QUALITY INFORMATION AND SUMMARY.................................................... 19 COMPLIANCE SUMMARY ............................................................................................................................................. 19 MONITORING PROGRAM OVERVIEW.............................................................................................................................. 20 LAB REPORTING CHANGES ............................................................................................................................................ 20 DATA ANALYSIS METHODOLOGY ................................................................................................................................... 20 5 NOTIFICATIONS TO THE REGULATOR UNDER SECTIONS 102 AND 102A OF THE ACT................................................. 21 NOTIFICATION EVENTS REPORTED TO THE REGULATOR....................................................................................................... 21 Non-compliant Events - Verification Monitoring Program ............................................................................... 22 Non-compliant Events ? Non Verification Monitoring ...................................................................................... 23 6 CUSTOMER COMPLAINTS RELATED TO DRINKING WATER QUALITY .......................................................................... 24 COMMUNITY ENGAGEMENT......................................................................................................................................... 24 Key Projects....................................................................................................................................................... 24 CUSTOMER COMPLAINTS............................................................................................................................................. 24 Suspected Health .............................................................................................................................................. 27 Appearance....................................................................................................................................................... 28 Taste and Odour ............................................................................................................................................... 29 7 DRINKING WATER QUALITY MANAGEMENT PLAN REVIEW OUTCOMES.................................................................... 32 DWQMP REVIEW ..................................................................................................................................................... 32 DWQMP INTERNAL AUDIT.......................................................................................................................................... 32 8 DRINKING WATER QUALITY MANAGEMENT PLAN AUDIT FINDINGS.......................................................................... 37 APPENDIX A - SUMMARY OF COMPLIANCE WITH WATER QUALITY CRITERIA.................................................................... 38 APPENDIX B - IMPLEMENTATION OF THE RISK MANAGEMENT IMPROVEMENT PROGRAM ............................................. 53
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