ISO 9001:2015 Quality Management System
Number: M-001 Revision: A Page 1 of 22
QUALITY MANUAL
ISO 9001:2015 Quality Management System
Page 1 of 22
Sean Duclos Owner
Number: M-001 Revision: A Page 2 of 22
Revision History
Date 11/02/2015
Change Notice 1001
Change Description Original Release to ISO9001:2015
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Number: M-001 Revision: A Page 3 of 22
Contents
Introduction.................................................................................................................................................... 5 0.1 General ........................................................................................................................................ 5
1 Scope ................................................................................................................................................... 5 1.1 General ........................................................................................Error! Bookmark not defined.
2 Normative References.......................................................................................................................... 5 3 Terms and Definitions .......................................................................................................................... 5 4 Context of the Organization.................................................................................................................. 6
4.1 Understanding the Organization and its Context......................................................................... 6 4.2 Understanding the Needs and Expectations of Interested Parties.............................................. 6 4.3 Determining the Scope of the Quality Management System....................................................... 6 Scope of Registration ............................................................................................................................... 6 4.4 Quality Management System and its Processes ......................................................................... 7 5 Leadership ............................................................................................................................................ 7 5.1 Leadership and Commitment ...................................................................................................... 7 5.2 Policy ........................................................................................................................................... 8 Quality Policy: ........................................................................................................................................... 8 5.3 Organizational Roles, Responsibilities, and Authorities .............................................................. 9 6 Planning................................................................................................................................................ 9 6.1 Actions to Address Risks and Opportunities ............................................................................... 9 6.2 Quality Objectives and Planning to Achieve Them...................................................................... 9 6.3 Planning of Changes ................................................................................................................. 10 7 Support ............................................................................................................................................... 10 7.1 Resources.................................................................................................................................. 10 7.2 Competence .............................................................................................................................. 11 7.3 Awareness ................................................................................................................................. 12 7.4 Communication .......................................................................................................................... 12 7.5 Documented Information ........................................................................................................... 12 8 Operation ............................................................................................................................................ 13 8.1 Operational Planning and Control ............................................................................................. 13 8.2 Requirements for Products and Services .................................................................................. 13 8.3 Design and Development of Products and Services ................................................................. 14 8.4 Control of Externally Provided Processes, Products, and Services .......................................... 16
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Number: M-001 Revision: A Page 4 of 22
8.5 Production and Service Provision.............................................................................................. 17 8.6 Release of Products and Service .............................................................................................. 18 8.7 Control of Nonconforming Outputs ............................................................................................ 19 9 Performance Evaluation ..................................................................................................................... 19 9.1 Monitoring, Measurement, Analysis and Evaluation ................................................................. 19 9.2 Internal Audit.............................................................................................................................. 20 9.3 Management Review ................................................................................................................. 20 10 Improvement .................................................................................................................................. 21 10.1 General ...................................................................................................................................... 21 10.2 Nonconformity and Corrective Action ........................................................................................ 21 10.3 Continual Improvement.............................................................................................................. 22
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Number: M-001
Revision: A
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Introduction .01 General
At Millennium Precision LLC we know that an inferior component can cost you money, time and credibility. In high tech manufacturing, the only tolerance is zero defects. We understand the importance of prompt quote response, quality manufacturing and on time delivery. Millennium Precision has achieved customer loyalty by practicing a policy of strong communication and working closely with customers to deliver to their exact specifications. Our investment in the best technology allows our engineering department to communicate with customers efficiently throughout the design, manufacturing and assembly processes.
Millennium Precision LLC
234 Abby Road
Manchester, NH 03103
Phone: 603.644.1555 Fax: 603.644.21555
This Quality Manual specifies requirements that Millennium uses to address customer satisfaction, to meet customer and applicable regulatory and statutory requirements and to meet ISO 9001:2015 requirements, and is supported by additional procedures where necessary. The quality management principles stated in ISO 9000, and ISO 9004, have been taken into consideration during the development of this Quality Policy Manual.
This Quality Manual specifies the general requirements for Millennium competence towards a management system for quality, administrative and technical operations.
1
Scope
This Quality Manual specifies requirements for a quality management system where Millennium:
a) Needs to demonstrate its ability to consistently provide product and services that meet customer and applicable statutory and regulatory requirements, and
b) Aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of this ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides;
2
Normative References
The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 9001:2015, Quality management systems -- Fundamentals and vocabulary
3
Terms and Definitions
For the purposes of this document, the terms and definitions given in ISO 9000:2015 apply.
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