Quest Diagnostics (A): Improving Performance at the Call ...
QUEST DIAGNOSTICS (A): IMPROVING PERFORMANCE AT THE CALL CENTERS Zeynep Ton, Cate Reavis, and Sarah Kalloch May 1, 2017 4 Quest’s IT solutions made doing business with it seamless for both medical professionals and patients. Physicians could use Care360, Quest’s electronic medical record portal, to order tests and ................
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