CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
Ask them if they agree that making customers feel special and valued cuts down the number of unhappy customers. (Their answers will probably be yes.) GREET CUSTOMERS WARMLY AND SINCERELY, p. 67. If appropriate, shake hands, smile often and offer a sincere welcome. You should even smile while on the telephone, as a smile can be heard over the phone. ................
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