Collecting Evaluation Data: End-of-Session Questionnaires
[Pages:71]G3 6 5 8 -1 1 University of Wisconsin-Extension
Collecting Evaluation Data: End-of-Session Questionnaires
Elle n Ta ylor-Pow e ll Marcus Renner
Program Development and Evaluation University of Wisconsin-Extension Cooperative Extension Madison, Wisconsin September 2000
Acknow ledgments
We would like to acknowledge all the many useful resources available on post-session evaluations which we used as we developed this manual. Some are noted in the references. We also collected and consulted many instruments from a wide variety of programs and courses--too many to recognize, but all extremely helpful. We've included and/or adapted questions from many of these as sample questions. A special thanks goes to Joan Palmer for her patience and skill in formatting and publishing the final manual.
TABLE OF CONTENTS
COLLECTING EVALUATION DATA: END-OF-SESSION QUESTIONNAIRES ! ! !
1
Alternatives to End-of-Session Questionnaires
4
Planning Your End-of-Session Questionnaire
5
Suggestions and Tips
7
Kinds of Information: What Do You Want to Know?
10
1. Participant Reactions
12
A. Reaction to the Session
12
B. Reaction to Administration, Facilities and Logistics
19
2. Teaching and Facilitation
22
3. Outcomes
26
A. Overall Benefits
27
B. Commitment to Action
28
C. Perceived Changes in Motivation, Confidence
or Abilities
29
D. Perceived Changes in Knowledge and Skills
30
E. Perceived Changes in Attitudes, Beliefs and Opinions
32
F. Intended Changes in Behaviors and Practices
33
G. Before and After Differences
35
4. Future Programming
37
A. Needs Related to the Current Session
37
B. Preferences for Future Sessions
38
C. Other Planning Information
38
5. Participant Background
41
A. Personal Information
42
B. Additional Information
43
Bibliography
46
Appendix A. Retrospective Evaluation--
The Post-Then-Pre Design
47
Appendix B. Rating Scales
61
2
! ! ! P RO G R A M D E V E L O P M E N T A N D E VA L UATION
COLLECTING EVALUATION DATA: END-OF-SESSION QUESTIONNAIRES ! ! !
3
End-of-session questionnaires are commonly used to collect immediate feedback about
educational events including workshops, training, conferences, field days or meetings. We are usually anxious to know how people reacted to our effort and what they learned. Because the participants are in one place, we can get information from them quickly and easily. This information can help us improve our programs and demonstrate results.
Collecting end-of-session feedback is important for various reasons:
! It helps us know immediately what worked and what didn't. ! It provides information for improving the current program and designing future
programs. ! It provides information helpful in accountability reporting. ! It shows participants and stakeholders that we are interested in improving and that we
value their input.
This manual provides a variety of sample questions and ways to format questions to help you develop your own end-of-session questionnaire. It will help you determine your specific information needs and write questions to answer those information needs. This manual does not include every possible question. It does not present a single form to use. Nor, does it identify the best questions to ask. That will depend upon your event, audience and information needs. Be selective, use what seems appropriate and/or create your own questions to meet you particular needs.
This manual is organized according to the five types of information that can be gained at the end of an educational event. These include information about:
1. Participant reactions 2. Teaching and facilitation 3. Outcomes 4. Future programming 5. Participant background
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