10 Steps to a Flawless Loan Signing

10 Steps to a Flawless Loan Signing

Laura Biewer

NNA Instructor and Notary Signing Agent

Poll Question

Tell us about yourself:

o This is my first NSA Webinar

o I have attended 1 previous NSA webinar

o I have attended 2 previous NSA webinars

o I have attended more than 2 previous NSA

webinars

Objectives

Understand the role of the Notary

Signing Agent

Understand who the customer is and

what are the customer's expectations

Key steps to managing a loan signing

from acceptance to invoicing

? 2012 National Notary Association

Role of the NSA

Notary Skills

Loan Signing Skills

Business Skills

Certification

? 2012 National Notary Association

Expectations of NSAs

Communication

Promptness

Attention to

Detail

Customer

Service

Expertise

Professionalism

? 2012 National Notary Association

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