Software Title/Manufacturer



Software Title / Mfg. |

Key Purpose |Internet (Buy, get info. and/or download) |

Internet Support |

Telephone

Support |

E-mail

Support |

Comments, notes & common troubleshooting issues | |

|Common | | | | | | |

|ACT from Sage |Contact mgmt. (for high | | |( after payment |Try to repair and optimize the database with |

| |level needs & network | |nicalsupport/ (Requires |(ACT Advantage annual support | |commands [File] and [Administration] & |

| |sharing) | |registration to access) |$299) | |[Data-base Maintenance] |

|Access from |Database management with |( same |866-452-4755 |(with 1st call-in or, | |

|Microsoft |forms & reports |us/FX010857911033.aspx | |First call-in only |(after payment | |

| | | | |800-936-4900 | | |

| | | | |5-pack is $1,289 (for Advanced | | |

| | | | |issues) | | |

|Adaware from |Spyware detection & | | and |Not available |Send To: | |

|Lavasoft |removal | |choose [Support] and then the | |generalsupport@lavasoft.d| |

| | | |[FAQ] drop-down | |e for registered users | |

| | | | | |with a paid-for customer | |

| | | | | |#. | |

|Excel from Microsoft|Calculating & manipulating|( same |866-452-4755 |(with 1st call-in or, |A worksheet can occasionally become corrupt. |

| |numbers |us/FX010858001033.aspx | |First call-in only |(after payment |When it does you can sometimes copy and paste to|

| | | | |800-936-5700 | |a new spreadsheet to recover your work. |

| | | | |Additional calls $49 to $259 | | |

| | | | |(for Advanced issues) | | |

|Outlook from |E-mail and contact mgmt. |( same |866-452-4755 |(with 1st call-in or, |A corrupt message can cause Outlook to stop |

|Microsoft |(for mid-level needs) |us/FX010857931033.aspx | |First call-in only |( after payment |working. Creating new personal folders and then|

| | | | |800-936-5700 | |opening the old folders as ‘extras’ may allow |

| | | | |Additional calls $49 to $259 | |you to copy the old entries into the new |

| | | | |(for Advanced issues) | |folders. It’s important NOT to copy the corrupt|

| | | | | | |message. |

|Outlook Express from|E-mail and E-mail address |( same |800-936-5700 |( after payment | |

|Microsoft |mgmt. |/2578 | |Call-in $59 | | |

|PDF ReDirect from |Create PDF docs. in any | |Via E-mail only( |(Not provided) |Send To: |Highly rated ‘FREE’ software that lets you print|

|EXP Systems LLC |application | | | |exp@exp- |in any application to create a PDF file of one |

| | | | | | |or more pages. |

|PowerPoint from |Presentations |( same |866-452-4755 |(with 1st call-in or, | |

|Microsoft | |us/FX010857971033.aspx | |First call-in only |(after payment | |

| | | | |800-936-5700 | | |

| | | | |Additional calls $49 to $259 | | |

| | | | |(for Advanced issues) | | |

|QuickBooks from |Accounting for Small | | 1st 30-days. |N/A |Note: is an Intuit QuickBooks |

|Intuit |Business | |support/ContactSupport.as| | |Professional Advisor with ‘special’ advisor-only|

| | | |px?lid=ContactSupport%20(SUBHDR| | |support available. You may want to call us |

| | | |) | | |first? |

|Quicken from Intuit |Accounting for Individuals| | you’re having problems with data, first |

| | | |rt.jsp |Free for many common problems |com/cgi-bin/quicken.cfg/p|backup, then try the [File] [File Operations] |

| | | | |and $25 for others. |hp/enduser/ask.php |[Validate] procedure to see if that corrects |

| | | | | | |your data and the problem.. |

|SystemWorks from |Virus Checking and | Call-in $10 |Started at: |If you have a problem, try restarting you PC |

|Symantec |software maintenance |meoffice/products/system_perfor|support/productdetail/index.jsp| | continuing any troubleshooting in |

| | |mance/nsw2006/index.html |?pvid=nsw_2006 | |orton/support/productdeta|SystemWorks. If problems persist try ‘Norton |

| | | | | |il/contact_ts.jsp?pvid=ns|Protection Center’, ‘Help & Support’ and ‘Start |

| | | | |w_2006 |Support Session’ where an ‘AutoFix’ tool may |

| | | |support/productdetail/index.jsp| | |solve the problem. |

| | | |?pvid=nsw_2008 | | | |

|Windows Media Player|Video, audio and graphic |( same |800-936-5700 |E-mail support $49 |Check for updates with [ |

|from Microsoft |media display. |s/windowsmedia/mp10/usingplayer| |$49 to $259 (for Advanced |started at: | |

| | |.aspx | |issues) | |

| | | | | |com/oas/default.aspx?ln=e| |

| | | | | |n-us&x=9&y=15&c1=500&gpri| |

| | | | | |d=7658& | |

|WinFax Pro from |Send & receive Fax, |Third party support only. One | Call-in #, schedule a Chat | designing a custom fax cover page maximize |

|Symantec |low-count ( ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download