PUTTING SOME NUMBERS BEHIND CLIENT RETENTION

financial advisor (see Exhibit 2). The client retention rate of 90 percent in 2009 (the first full calendar year following the financial crisis) was the lowest in recent years, as more clients than usual were seeking new advisors. Retention in 2013 was again low at 90 percent. At the same time, retention rates vary considerably across advisors. ................
................

In order to avoid copyright disputes, this page is only a partial summary.