Help Desk Documentation: How to Recover a Lost Password



Help Desk Documentation: How to Recover a Lost Password

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After reaching the login page, click on the button: ‘I forgot by password’ at the bottom left of the login page above. (use the link: to reach the login page.)

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Enter your account email address in the Lost Password Screen (pictured above) then click the ‘Retrieve Password’ button. If the system recognizes your email address, a message will appear in red on the screen, telling you your password has been sent to your email account. You will need to log into your email account to read the email sent from the helpdesk that contains your password. You can then return to the browser screen pictured above by clicking on the ‘Return to Login Page’ button. You will then be able to login with your found password. If the system does not recognize the email address you enter, try again or call our support line for assistance.

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