Shelter Operations Participant’s Workbook - Training Source

Shelter Operations

Participant's Workbook

? Copyright 2005 American National Red Cross. All rights reserved

Table of Contents

SHELTER OPERATIONS IN THE FIELD

Overview ...................................................................................................... 1 Assigning Key Responsibilities ....................................................................... 3 Shelter Manager Responsibilities .................................................................... 5 Registration Responsibilities ........................................................................... 9 Feeding Responsibilities ............................................................................... 11 Dormitory Management Responsibilities ....................................................... 15 Providing Information Responsibilities .......................................................... 17 Disaster Health Services Responsibilities ...................................................... 19 Disaster Mental Health Services ................................................................... 23 Other Client Services Responsibilities ........................................................... 25 Communications Responsibilities .................................................................. 27 Staff and Volunteer Recruitment and Placement Responsibilities .................... 29 Material Support Responsibilities ................................................................. 31 Quick Start-up ............................................................................................ 35 Assisting People with Disabilities .................................................................. 37 Working With the Media .............................................................................. 41 Donations .................................................................................................... 43 Forms ......................................................................................................... 44 Preparing a Shelter Manager's Kit ............................................................... 47 Annual Disaster Planning .............................................................................. 49 Shelter Resident Information ........................................................................ 51

PUTTING IT ALL TOGETHER ............................................................. 53

Segment 1: Overview of Community Services ................................................................ 55 Segment 2: Organizing the Shelter .................................................................................. 62 Segment 3: Operating the Shelter ................................................................................... 70 Segment 4: Concluding Community Services .................................................................. 76

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Shelter Operations

Welcome, and thank you for your interest in working in a shelter. Providing a safe and pleasant environment for people who leave their homes during and after a disaster can be challenging, but the benefits can be tremendous. The personal satisfaction of a job well done and the knowledge that you assisted in someone's recovery are lasting rewards. Welcome to the Community Services team!

O v e r v i e w

When large groups of people are temporarily displaced from their homes, the American Red Cross responds by opening and operating shelters. This course prepares Red Cross and other agencies' staff to effectively and sensitively manage shelter operations as a team, to meet the needs of people displaced as a result of a disaster.

Shelter Operations Participant's Workbook

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