DR Jawed IQBAL



RT/Nextel/ Mohammed Afzal .A (VMware Administrator)/ 05/11/02

Objectives:

To work in a well-established organization that initiates me into a suitable career, explore career potential, contribute to the overall enterprise of the organization and grow with it. 7 years and 9 months of progressive experience in IT Industry.

Technical summary:

Languages : C, C++

Packages : Visual basic 6.0, Oracle 8.0

Operating system : Win 95/98, Win XP, Win2k, Win2K3, Win2K8, Linux, Sun Solaris9.0

Hardware : Troubleshooting PCs, Printers, Switches, Terminals. Networking

Expertise in con-necting various ranges of Operating systems

(Win95/98, Win NT, and Win2k, Win2K3, Win2K8, Linux, Sun.

Solaris), using network TCP/IP and NetBEUI through Hubs,

Switches and Routers Servers HP Servers, IBM x-Series & e-

Series servers.

Certification : MCP (Managing and Maintaining a Microsoft Windows

Server 2003 Environment)

VMware® Certified Professional (VCP-410)

Education:

✓ B.Sc Computer Science (1996 – 1999), University of Madras.

Work Experience:

Magna InfoTech Pvt Ltd, Bangalore. (System Administrator) (12-May 2009 – Till Date)

Client: IBM Integrated Technology Delivery, Bangalore.

Responsibilities: Working as a System Operations Lead Specialist

✓ Providing L2 support for windows 2000/2003 servers and L2 support for VMware servers.

✓ Providing Server Support (Hardware and Active Directory Support)

✓ Managing Patches using WSUS.

✓ Doing Health Check by using Fusion.

✓ Implemented the SRM Tool in customer environment.

✓ Implemented ISEC settings in customer environment.

✓ Trouble shooting Windows Servers thru Remote Management Cards (HP ILO, IBM RSA)

✓ Incident, Problem and Change Management using Remedy ticketing tool

✓ Initially involved account Transition phase, Took KT from the client for the project and transferred KT & Reverse

✓ KT to other team members

✓ Installation, Configuration, and Implementation of Microsoft Windows 2003 / 2000 server.

✓ Configuring, Monitoring and Troubleshooting DHCP, DNS Services.

✓ Identifying the Roles of Server.

✓ VMware Support:

✓ Administration and troubleshooting for VMware ESX servers (Level 1).

✓ Creating and managing Virtual Machines and Templates. Working with Snapshots of Virtual Machines.

✓ Migration of Virtual Machines using VMotion.

✓ Setting up Users and Groups for access to the Virtual Center

✓ Setting Memory Reservations and Limits using techniques like Ballooning and transparent Page Sharing and Swap.

✓ Work in coordination with the Hardware and Storage team to diagnose the cause and assist in resolving the issue.

✓ Interacting with next; Level 2 & Level3 engineers in situation of a complicated issue to get further assistance and then communicate the client of the resolution.

✓ Provide on time delivery of the solutions to clients across US region.

✓ Reporting bugs to VMware.

✓ Technical documentation and tech shares within the team.

Info Services, Bangalore. (System Administrator) (10-Dec-2007 – 11-May-2009)

Client: IBM Global Business Services, Bangalore.

Responsibilities:

✓ Provide 24/7 support to servers and around 2000 Desktop users, Think pad, Servers include Windows 2000,

✓ 2003 and Windows NT4.0.

✓ Performing administrative tasks including creating domain users and groups, Assigning permissions, Implementing & assigning account policies & group quota, establishing the trust relationships, and auditing the key Re-sources.

✓ Installation, configuration and troubleshooting of network printers.

✓ Coordinate with other team members to resolve the issues quickly and effectively.

✓ Handle escalated calls from other team members and provide a solution as soon as possible.

✓ Installing and updating Security Patches and Antivirus definition on pcs and Servers.

✓ Regular inspection of system and network resources to comply with stringent network security aspects of AT&T.

✓ Installation, configuration, and Troubleshooting of Lotus Notes Clients.

✓ Installation, configuration and Troubleshooting of Desktop operating systems

✓ Trouble shooting software related problems.

Project Involved: (Altiris Notification Server)

I have configured the Altiris Notification Server6.0 (Altiris Patch Management, Altiris Deployment Server, and Altiris Help Desk) in four locations of IBM Premises.

✓ Maintaining and troubleshooting all the locations Altiris Notification Server Solutions like Altiris Patch management, Package Server and Altiris Helpdesk.

✓ Creating the Collections, Software Tasks depends upon the location wise.

✓ Staging the Windows Bulletin and creating the Software update task for the Altiris agent Machines.

✓ Taking the Monthly backup of the Altiris Notification Servers.

Micro Clinic India Pvt. Ltd. Bangalore, (System Administrator/Senior Technical Engineer) – 16-Feb-2004 – 8-Dec-2007.

Micro Clinic India Pvt. Ltd, an ISO 9001- 2000 company is an IT Services firm, having its Head Office in New Delhi. We provide complete end user, software and desktop support for our Corporate Customers all over India. We do major part of maintenance in the server, desktop and network.

Responsibilities:

✓ Diagnosing and resolving of problems - H/w and S/w.

✓ Internet & Intranet Configurations

✓ Install service packs, upgrades & Anti-Virus Updating

✓ Install software patches and upgrade

✓ For users on “Basics of the PC S/W & Troubleshooting.

✓ Configuring mail clients using MS Outlook and Outlook Express.

✓ Maintain the security policies.

✓ Implementing of new application packages in co-ordination with the IT personnel and applications specialists.

✓ Maintenance of asset database and asset movement

✓ Provide assistance to users in all the IT related issues.

✓ Clients Managed

Hutch:

HP ML 750 with Red Hat Linux Enterprise 3.0, the server takes care of the Prepaid and Postpaid charges of their Customers.

Motherson Sumi:

HP ML 570 Red Hat Linux Enterprise 3.0, this server take role of Mail Server.

GetIT Infomediary:

HP ML350 with Windows 2000 Advanced Server, these are into database management

Application usage.

Mainland China:

IBM X-Series 206 with Windows 2003 Std. Application server into Hotel & Billing

Database management.

Odyssey India:

Installation and Implementation of Asterisk VOIP Server using Linux Cent OS5.0 for

Their Chennai branch.

Projects Involved:

✓ Micro Clinic is the IBM Server Testing Centre for NICSI inspection. All the servers that are sold through NICSI to government organization comes to our office and our team sets it up for inspection by assembling various parts, loading Windows 2003 Standard Edition and diagnostic software.

✓ Once the testing is done, the NICSI inspectors approve and it is sent back to IBM. As on date I have done about 500 servers of X-Series Servers like X206, X226, X346, X3400, X3650 etc. with RAID 0, 1 and 5 capabilities.

✓ The DGS&D Project is started in the beginning of 2006. We had done the testing for the IBM X-Series Server260 around 50 servers and installed the Suse Linux Enterprise Server 9 and Diagnostic Software.

Polite Infosys, Chittoor.

System Engineer - Jan 2002 – Jan 2004.

✓ I Provided network solutions for many clients that involved configuring servers, placing clients, connecting all clients using Switches/Hubs and setting up a small infrastructure for our clients.

✓ Installation configuration and troubleshooting of Intel 486, Pentium, Pentium II and Pentium III based servers and workstations and Notebooks.

✓ Troubleshooting hardware, software and network related problems.

✓ Technical Support and Troubleshooting of systems & Network Installing and Configuring Windows 95, Windows 98, NT Workstation, Red Hat Linux and Other essential software like Oracle 8 & 8i , Microsoft SQL Server 7.0, Visual Basic 5&6.0,Visual C++, MS-Office 97-2000.

✓ As System Engineer, I provided monthly status reports on Hardware, which requires upgrade.

✓ Installed and configured Device Drivers for various components.

✓ Extensive research and troubleshooting of network server; Exceptional skill in PC hardware.

✓ Assembled more than 50 PCs during this period.

✓ In this organization I managed and maintained the Browsing Section and configured the Internet Connection Sharing with LAN using TCP/IP under Windows 98 for more than 15 Systems.

Personal Information:

Date of Birth : 17-07-1977.

Father’s Name : Late G. Abdul Sathar

Nationality : Indian.

Marital Status : Married

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