March 2002 version



TITLE: Regional Operations and Humanitarian Response Director- Middle East and Eastern EuropeTEAM/PROGRAM: Senior Leadership Team, MEEE Regional Office LOCATION: Amman, JordanGRADE:TBC CONTRACT LENGTH: 24 months CHILD SAFEGUARDING:Level 3:? the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.ROLE PURPOSE: The Regional Operations and Humanitarian Response Director- MEEE:Will lead operations support aimed to ensure strong management of the Save the Children MEEE Country and Humanitarian Response Offices and impactful SC humanitarian and development programming in all MEEE countries. Is responsible for supporting operational and humanitarian aspects of SC programming in MEEE and ensuring adequate systems (including logistics/supply chain, IT, and counter-fraud) are in place both to enable quality program delivery in the field and to facilitate the offices in meeting their management KPIs. Is responsible for oversight of selected country-level humanitarian response operations and potentially new regional humanitarian projects and programs. Will ensure that high quality support is given to CO, Regional Office and member staff in order to optimise the operational delivery of humanitarian and development programs in the MEEE region.Is a key member of the regional leadership team, and will take shared responsibility and accountability for delivering Save the Children’s strategy within the region.Will ensure that our humanitarian goals are achieved in all responses, and further our regional representation in inter-agency fora. Will raise our global capabilities for early warning and emergency preparedness and build a future-orientated, innovation focussed regional humanitarian leadership team and programming culture. SCOPE OF ROLE: Reports to: Regional Director- MEEEStaff directly reporting to this post: 5-7 (Including Regional Operations Advisors, Head of Supply Chain, Libya Team Leader, and Greece/Balkans Humanitarian Representative, with dotted line responsibility for the Regional Head of IT, the Regional Counter-fraud specialist and regional Change Managers) KEY AREAS OF ACCOUNTABILITY:Leadership and management of operations and humanitarian response teamEnsuring effectiveness and quality of program operationsBe the trusted partner of the Regional Director on all program operations matters and build a close team with the other RO functional units in order to ensure coordinated and effective operations support to regional officesManage and develop the performance of the Regional Operations teamMaintain close communication and strong working relationships with the SCI Centre Operations and Information Management teams and with Member regional operations focal pointsIdentify and develop regional talents as potential successors for relevant senior roles and/or leaders to further enhance program operations and humanitarian work in the region.Develop annual plans and budgets for the operations and humanitarian response team on the basis of user feedback and agreed needs/priorities General provision of operations and humanitarian response supportEnsure high quality performance from MEE Country and Humanitarian Response Offices against operations-related KPIsEnsure the country office staff are well supported with knowledge, tools and expertise to ensure a high standard of operations management and program deliveryFacilitate exchange of learning and good practices in operations and humanitarian response between the country offices Embed a culture of continuous improvement amongst key operations, humaniatarian response and program implementation staffPlan and conduct operational reviews for country offices when requested, on the basis of specific issues/risks arisingCoordinate quarterly reporting at a regional levelServe as the regional focal point and coordinate with the Centre-managed Counter-fraud Specialist, Regional Head of IT and regional Change ManagersDevelop Logistics, Supply Chain and Procurement support capacity, systems and tools to enable efficient and effective delivery for SCI in MEEEServe as the regional focal point for operations-related High Performing Organization projects as they come onlineSpecific tasks related to humanitarian preparedness and response In close coordination with the RD, the RO SMT, and the Eastern Europe and Middle East Directors as appropriate, lead Regional Office coordination, backstopping and oversight on most emergency responses in MEEE (Cat 2-4), putting in place capacity and resources to help country offices deliver effectively Line manage selected regional humanitarian response offices, including developing the management and leadership capacity of the senior staff in those programsMaintain close communication and strong working relationships with the SCI Centre Humanitarian team and with Member regional humanitarian focal pointsOversee early warning and surveillance for emerging humanitarian risk in MEEEOversight for regional level emergency preparedness planningSupport country offices to ensure they are well prepared for humanitarian crises in correlation with their risk profile (via supply chain preparedness, establishment of local emergency response teams and contingency plans for specific risks)Ensuring delivery and ongoing development of regional humanitarian strategic plansRepresent the SC MEEE RO in key humanitarian networks Contribute as a network leader in delivering against Save the Children’s Humanitarian StrategyDevelop and deliver humanitarian programming in line with Save the Children’s mandate, strategy and theory of changeImprove outcomes for children through delivery and regular review of Save the Children humanitarian strategy and growth targetsIn coordination with the MEEE COs, plan and ensure full integration of the Save the Children humanitarian programme into the broader operational approachCreate an environment of appropriate analysis, evaluation and continuous learning where staff are encouraged and supported to grow, develop and be held accountable for their commitmentsEnsure that all humanitarian response programmes remain focussed on the rights and needs of childrenMaintain strong and effective working relationships with members and their donors through first class customer service and collaboration, in order to enhance strong member support for humanitarian preparedness and responseMaintain close communication and strong working relationships with the SCI Centre Humanitarian team and with Member regional humanitarian focal pointsContribute as a Member of the MEEE Regional Office Senior Leadership TeamWork as a core member of the MEEE Regional Leadership Team to ensure strategic development and delivery of both humanitarian and development programming in line with Save the Children’s mandate, strategy and theory of change.Develop and maintain strong and effective relations with member operation and humanitarian focal points, responding to their needs and requirements for managing their various stakeholder relationships with donors, policy makers and general publicImprove outcomes for children through delivery of Save the Children global strategies, initiatives and growth targets Build a strong regional organisation – fit for the future and harnessing the extraordinary engagement, diversity, talent and commitment of our peopleCreate an environment of continuous learning where staff are encouraged and supported to grow and develop and are willing to be held accountable for their commitmentsLead and engage as appropriate on initiatives to address complex operational challenges in specific country offices, including membership in Crisis Management teams as and when requiredEnsure that the focus of the organisation remains on the rights and needs of childrenSKILLS AND BEHAVIOURS (our Values in Practice)Accountability:Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children valuesHolds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achievedAmbition:Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the sameWidely shares their personal vision for Save the Children, engages and motivates othersFuture orientated, thinks strategically and on a global scaleCollaboration:Approachable, good listener, easy to talk with; builds and maintains effective relationships with colleagues, Members and external partners and supportersValues diversity and different people’s perspectives, able to work cross-culturally.Creativity:Develops and encourages new and innovative solutionsCuts away bureaucracy and encourages an entrepreneurial approachIntegrity:Honest, encourages openness and transparency, builds trust and confidenceDisplays consistent excellent judgementQUALIFICATIONS AND EXPERIENCESignificant (ten years or more) senior level leadership and management experience in a large and complex international NGO or organizationSignificant experience in managing most or all of the key elements of humanitarian and development operations: proposal development, planning, quality assurance, award management, logistics, emergency response, preparedness and capacity buildingPost-graduate qualifications or equivalent experience in international development, humanitarian actions, risk reduction/resilience, leadership, management or a related disciplineSubstantial knowledge of international development systems, institutions and donors, and of procedures, accountability frameworks and best practices Robust experience in developing and implementing organisational vision and strategiesThe highest level of expertise in representation and negotiation with governments/donors and international agenciesDemonstrated ability to thrive in a matrix management environment. Highly developed interpersonal and communication skills including influencing, negotiation and coachingSolid project management skills related to organisational development projects and international, cross-functional teams with a proven history of delivering resultsExcellent dispute resolution, facilitation and team building skillsExperience of building personal networks at senior levels, resulting in securing significant new opportunities for the organisationExperience of solving complex issues through analysis, definition of a clear way forward and ensuring buy inModels international development best practices, and the leadership behaviours outlined in Save the Children’s strategy Ability and willingness to change work practices and hours in the event of major responses including travelling at short notice Commitment to Save the Children values.Date of revision: 11 August 2017 Author : MEEE RO HR and RD ................
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