PH: 800-351-7500 Option 6 - Home | Reliance Standard



Reliance Standard Life Insurance Company & Matrix Absence Management, Inc.Contact/TitleResponsibilityContact InformationGallagher Insurance Point Relationship ManagementPatty ParkerDirector, Gallagher Insurance Point ServicesOverall Relationship-Level Responsibility Dedicated IP ResourceBlock of Business Retention and GrowthEscalationsDirect Phone: (207) 400-3697Cell Phone: (207) 450-2840Email: patty.parker@Address: Reliance Standard Life Insurance 600 Sable Oaks Drive STE 300 South Portland, ME 04106Sales David LeaRegional Practice LeaderIEB Sales (Matrix Products)FMLA, ADA, ASONew business sales and cross salesDirect Phone: (206) 204-1738Cell Phone: (206) 972-9352Email: david.lea@Address: Reliance Standard Life Insurance 600 University Street, Ste. 908 Seattle, WA 98101Joe QuintanaRegional Practice Leader, Voluntary BenefitsVoluntary/Worksite products:Sales/QuotingSales StrategyRenewal StrategyDirect Phone: (480) 263-0853Email: joseph.quintana@Address: Reliance Standard Life Insurance 1702 East Highland Avenue, Suite 412 Phoenix, Arizona 85016Account ManagementNational Accounts(2000+ Lives)Zack PodolskyStrategic Client ManagerOverall Client Responsibility Account ManagementCustomer RetentionPolicy IssuesEscalated Account Service IssuesDirect Phone: (412) 6207-4141Email: zachary.podolsky@Address: Reliance Standard Life Insurance 208 Charles Ave. New Kensington, PA 15068Michelle OrrNational Client ManagerOverall Client Responsibility Account ManagementCustomer RetentionPolicy IssuesEscalated Account Service IssuesDirect Phone: (913) 253-4808Email: michelle.orr@Address: Reliance Standard Life Insurance 7300 W. 110th Street, Suite 500 Overland Park, KS 66210 Saskia BarylakNational Client ManagerOverall Client Responsibility Account ManagementCustomer RetentionPolicy IssuesEscalated Account Service IssuesDirect Phone: (865) 679-4520Email: Saskia.barylak@Address: Reliance Standard Life Insurance 1702 East Highland Avenue Suite 100 Phoenix, AZ 85016Kealy MerrittNational Client ManagerOverall Client Responsibility Account ManagementCustomer RetentionPolicy IssuesEscalated Account Service IssuesDirect Phone: (610) 994-7823Email: kealy.merritt@Address: Reliance Standard Life Insurance 630 Freedom Business Center Drive Suite 220 King of Prussia, PA 19406 Dee CameronAccount Executive Main day-to-day contact5500/commission requestseService user add & deleteseService password issueseComm distribution changes Updates to the intake packetEOI questionsClaim questionsPlan design related questions and requestsBenefit Highlights sheetsToll Free Phone: (800) 922-0509 x 1136Direct Phone: (847) 252-1136Email: dee.cameron@Address: Reliance Standard Life Insurance 1100 E Woodfield, Suite 437 Schaumburg, IL 60173Small-Middle Market(0-1999 Lives)Carmela SalomoneClient Service RepresentativeMain day-to-day contactAccount Owner on all Clients below 2,000 without IEB5500/commission requestseService user add & deleteseService password issueseComm distribution changes Updates to the intake packetEOI questionsClaim questionsPlan design related questions and requestsBenefit Highlights sheetsToll Free Phone: (800) 351-7500 x 3727Direct Phone: (267) 256-3727Email: carmela.salomone@Address: Reliance Standard Life Insurance 2001 Market Street, Suite 1500 Philadelphia, PA 19103Voluntary Product SupportBrad HobackVoluntary Market CoordinatorEnrollment CoordinationExpert in Voluntary Related Systems, Products, ProcessesDevelopment of Voluntary StrategiesAnd Voluntary Cross-Sell OpportunitiesDirect Phone: (913) 253-4812Email: brad.hoback@Address: Reliance Standard Life Insurance 7300 West 110th Street, Ste 500 Overland Park, KS 66210Home Office Service Support TeamReliance Standard Life Insurance Company 2001 Market St. Ste 1500Philadelphia, PA 19101UnderwritingMichael Spinelli Underwriting LeaderUnderwriting DecisionsOverall Block ProfitabilityDirect Phone: (267) 256-4272Email: michael.spinelli@Lori BaillargeonUnderwriter ManagerDay to Day Underwriting Direct Phone: (207) 400-3539Email: lori.baillargeon@Doris ColemanInforce client supportPolicy AmendmentsToll Free Phone: (800) 351-7500 x 3571Direct Phone: (267)-256-3571Email: doris.coleman@ContractsMaryAnn CorbaContract & Certificate Creation (once bound by Underwriting)Resource for Contract Related QuestionsToll Free Phone: (800) 351-7500 x 4247Direct Phone: (267) 256-4247 Email: maryann.corba@Loretta Kelm-RamosContract & Certificate Creation (once bound by Underwriting)Resource for Contract Related QuestionsToll Free Phone: (800) 351-7500 x 4203Direct Phone: (267) 256-4203Email: loretta.kelm-ramos@Medical UnderwritingMargie SimonDirector, Medical UnderwritingEscalated EOI Questionse-ConnectEOI Push Report RequestsToll Free Phone: (800) 351-7500 x 3651Direct Phone: (267) 256-3651Email: margaret.simon@RSL Disability Claims TeamNew claims can be faxed into our Processing Unit at 267.256.3519 or emailed to claimsintake@. This fax number and email address should be used for new claims only. Updates for existing claims should be faxed to 267.256.3538.Claims Customer ServiceRSL has a Customer Service Department consisting of experienced Customer Services Representatives. Located in Philadelphia, they are responsible for handling general questions concerning the administrative process.PH: 800-351-7500 Option 6Direct Line: 267-256-4149E-Mail: customer.service@Melissa StoneGroup Integrated (STD) Claims AnalystPrimary Short Term Disability claims examiner assigned to your account. Responsible for the adjudication of Short Term Disability claimsPH: (800) 351-7500 x 3771Direct Line: (267) 256-3771Email: melissa.stone@Cheryl JonesGroup Integrated (STD) Claims SupervisorResponsible for ongoing service of the STD account and escalated claim issuesPH: (800) 351-7500 x 3759Direct Line: (267) 256-3759Email: cheryl.jones@Jessica PruettGroup Integrated (LTD) Claims SupervisorResponsible for ongoing service of the LTD account and escalated claim issuesPH: (800) 866-2301 x 59365Email: jessica.pruett@Doryne ThomasGroup Integrated (LTD) Claims DirectorResponsible for ongoing service of the LTD account and escalated claim issuesPH: (800) 866-2301 x 53240Email: doryne.thomas@Theresa (Terri) KowalchickGroup Claims VPResponsible for ongoing service of the LTD account and escalated claim issuesPH: (800) 351-7500 x 3709Direct Line: (267) 256-3709Email: theresa.kowalchick@RSL Life Claims TeamNew claims can be faxed into our Processing Unit at 267.256.3518 or emailed to LifeClaimsScan@. This fax number and email address should be used for new claims only. Rich HellwigDirector Life ClaimsResponsible for ongoing service of the Life account and escalated claim issuesPH: (800) 351-7500 x 4718Direct Line: (267) 256-4718Email: richard.hellwig@Denise KeysLife Claims Technical ConsultantResponsible for ongoing service of the Life account and escalated claim issuesPH: (800) 351-7500 x 3669Direct Line: (267) 256-3669Email: denise.keys@Spencer WrightCritical Illness & Accident Claims ExaminerPrimary Critical Illness and Accident claims examiner assigned to your accountPH: (800) 351-7500 x 3790Direct Line: (267) 256-3790Email: spencer.wright@Matrix Absence Management, Inc. Claim OfficeMatrix Absence Management Inc. Claim Office 2421 W. Peoria Avenue, Suite 200 Phoenix, AZ 85029800-866-2301 (General Office Contact) 877-202-0055 (Intake) or via Rafael VargasClient Services SpecialistResponsible for continuous improvement of the IP block, auditing, process documentation and training / coachingPH: (800) 866-2301 x 53012Email: rafael.vargas@Savannah ChristieIntegrated Claims SupervisorResponsible for ongoing service of the Integrated account and escalated claim issuesPH: (800) 866-2301 x 53165Email: savannah.christie@Diane WoodIntegrated Claims ManagerResponsible for ongoing service of the Leave and Disability account and escalated claim issuesPH: (800) 866-2301 x 52167Email: diane.wood@Christine MantelIntegrated Claims DirectorResponsible for ongoing service of the Leave and Disability account and escalated claim issuesPH: (800) 866-2301 x 56037Email: christine.mantel@Reliance StandardPremium Based Billing Premium Remittance: Fully-Insured Products/LTD & GL Reliance Standard Life Insurance Company ?2001 Market St. Ste 1500 ? Philadelphia, PA 19101Jane CameronSpecialty Services Analyst Fully Insured ProductsPremium PostingPaid to date ReportingCoordinate rate/class/commission discrepancies with Agency, New Business and UnderwritingToll Free Phone: (800) 351-7500 x 3768Direct Phone: (267) 256-3768Email: jane.cameron@Marcia DuncanPremium Services AnalystFully Insured ProductsPremium PostingToll Free Phone: (800) 351-7500 x 3816Direct Phone: (267) 256-3816Email: HYPERLINK "mailto:marcia.duncan@" marcia.duncan@MatrixFee-Based BillingBilling & Premium Remittance: Self-Insured Products/ASO STD & FMLA Matrix Absence Management Inc. ? P.O. Box 953217 ? St. Louis, MO 63195-3217Dora AvilaAccounts Receivable SupervisorSelf Insured Products & Administrative FeesPH: (408) 361-7340Email: dora.avila@Website DetailsMatrix eServices 24/7STD and/or FMLA online claims filingWebsite: Reliance Standard Life Insurance24/7Insured claim forms, EOI status, Life and LTD claim statusWebsite: ................
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