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Sprint Magic Box SilverUser GuideModel Name: SRE4105TSystem Release:Revision: 2.0Published: Aug 2019Revision HistoryRevDateDescriptionV1.006/19/2019Initial Release V1.0V1.108/02/2019Initial Release V1.1V2.008/08/2019Revised Release 2.0Legal Notices The information contained within this document is proprietary, privileged and intended only for the recipient. As such, the information is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreements protecting Sercomm Corporation rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced, transmitted or disclosed to third parties, in whole or in part, without the express, prior, written permission of Sercomm Corporation In addition, any use of this document or the information contained herein for the purposes other than those for which it is disclosed is strictly forbidden. Sercomm Corporation reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by Sercomm Corporation is believed in good faith to be accurate and reliable, while every care has been taken in preparing these documents. However, Sercomm Corporation does not make any representations and gives no warranties of whatever nature in respect of these documents, including without limitation, the accuracy or completeness of any information, facts and/or opinions contained therein. No responsibility is assumed by Sercomm Corporation for the use of the documents nor for the rights of third parties which may be effected in any way by the use thereof. The provision of these documents (and the documents themselves) does not constitute professional advice of any kind. Any representation(s) in these documents concerning performance of Sercomm Corporation product(s) are for informational purposes only and are not warranties of future performance, either expressed or implied. Sercomm Corporation, its affiliates, directors, employees and agents shall not be held liable for any damages or losses, of any nature whatsoever, arising from any use of and/or reliance on the documents. These documents may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in Sercomm Corporation sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify Sercomm Corporation Product performance figures quoted within this document are indicative and for information purposes only.Table of Contents TOC \o "2-3" \t "標題 1,1" Legal Notices PAGEREF _Toc16154672 \h 31.Installation PAGEREF _Toc16154673 \h 71.1.Before You Start PAGEREF _Toc16154674 \h 71.2.Unpacking and Check Package Contents PAGEREF _Toc16154675 \h 71.3.Front Panel PAGEREF _Toc16154676 \h 71.4.LED Indicators PAGEREF _Toc16154677 \h 81.5.Rear Panel PAGEREF _Toc16154678 \h 81.6.Bottom PAGEREF _Toc16154679 \h 92.Initial Setup PAGEREF _Toc16154680 \h 102.1.Positing Unit: PAGEREF _Toc16154681 \h 102.2.Power Up: PAGEREF _Toc16154682 \h 102.3.Install: PAGEREF _Toc16154683 \h 112.4.Activate: PAGEREF _Toc16154684 \h 112.5.Successful Setup: PAGEREF _Toc16154685 \h Button LED Status PAGEREF _Toc16154686 \h panion APP Installation PAGEREF _Toc16154687 \h 134.1.Splash PAGEREF _Toc16154688 \h 134.2.Device Selection PAGEREF _Toc16154689 \h 134.3.Terms & Conditions PAGEREF _Toc16154690 \h 144.4.Device Search PAGEREF _Toc16154691 \h 154.5.Device Connect PAGEREF _Toc16154692 \h 164.6.Device Paired and Setup (Cancel and Install) PAGEREF _Toc16154693 \h 174.7.Installation Process PAGEREF _Toc16154694 \h 184.8.Dashboard and Side Menu PAGEREF _Toc16154695 \h 194.9.My Device PAGEREF _Toc16154696 \h 205.Device Status PAGEREF _Toc16154697 \h 215.1.LTE Status PAGEREF _Toc16154698 \h 215.2.Sprint Network Status PAGEREF _Toc16154699 \h 225.3.GPS Status PAGEREF _Toc16154700 \h 235.4.Health Status PAGEREF _Toc16154701 \h 245.5.Signal Test PAGEREF _Toc16154702 \h 255.6.Speed Test PAGEREF _Toc16154703 \h 265.7.Menu Items PAGEREF _Toc16154704 \h 275.8.About App PAGEREF _Toc16154705 \h 276.Troubleshooting PAGEREF _Toc16154706 \h 296.1.Power Off PAGEREF _Toc16154707 \h 296.2.Restart PAGEREF _Toc16154708 \h 296.3.Factory Data Reset PAGEREF _Toc16154709 \h 306.4.Error Codes PAGEREF _Toc16154710 \h 316.5.Help PAGEREF _Toc16154711 \h 327.Specifications PAGEREF _Toc16154712 \h 337.1.General Specification PAGEREF _Toc16154713 \h 337.2.RF Characteristics PAGEREF _Toc16154714 \h 347.3.Power Consumption PAGEREF _Toc16154715 \h 348.DECLARATION OF CONFORMITY PAGEREF _Toc16154716 \h 358.1.FCC Statement PAGEREF _Toc16154717 \h 358.2.Safety Information PAGEREF _Toc16154718 \h 358.3.General Hazard Statement PAGEREF _Toc16154719 \h 368.4.Device Surface Cleaning PAGEREF _Toc16154720 \h 37Table of Figures TOC \t "Table 1,1" Figure 1: Sprint Magic Box Silver placed closed to window PAGEREF _Toc15914058 \h 10Figure 2: Sprint Magic Box Silver- Back PAGEREF _Toc15914059 \h 10Figure 3: Sprint Magic Box Silver- power on LED status PAGEREF _Toc15914060 \h 11Figure 4: Sprint Magic Box Silver- LTE activated LED status PAGEREF _Toc15914061 \h 11Figure 5: Sprint Magic Box Silver- Front Panel PAGEREF _Toc15914062 \h 7Figure 6: Sprint Magic Box Silver- LED Indicators PAGEREF _Toc15914063 \h 8Figure 7: Sprint Magic Box Silver- Rear Panel PAGEREF _Toc15914064 \h 8Figure 8: Sprint Magic Box Silver- Bottom PAGEREF _Toc15914065 \h 9Figure 9: Sprint Magic Box Silver- Bottom PAGEREF _Toc15914066 \h 12Table 1 - Error code PAGEREF _Toc15914067 \h 31 TOC \o "1-3" \h \z \t "Table,1" InstallationBefore You StartThe Sprint Magic Box Silver unit is placed on the windowsill to receive the signal from outdoors and boost it indoors. The following steps instruct on the proper positioning and setup of the Sprint Magic Box Silver unit for optimal service.Please refer to the included Quick Start Guild to find the best location and how to install the Sprint Magic Box Silver. Please download the “Sprint Setup Assistance” app from the App/play store on your mobile device or tablet to gain device statusUnpacking and Check Package ContentsCarefully unpack the Sprint Magic Box Silver unit from the box.Inspect the unit for any damage and check that all accessories are in the box.Package will include following items:1 x Magic Box Silver Device1 x 12/2.5 AC/DC Power Supply AdapterNote: If any of the above items are damaged or missing, please contact your dealer immediately.Front Panel Magic Box Silver has 5 LED indicators and 1 Info Button. Figure 1 below describes the definition of each of Magic Box Silver LED and Info Button. Figure 5: Sprint Magic Box Silver- Front PanelLED Indicators Each single LED may have three states: solid on, blinking, and off. Figure 2 is showed the status of each LED state.Figure 6: Sprint Magic Box Silver- LED IndicatorsRear PanelDC port is located at rear panel which is required 12 Vdc, 2.5A power supply adapter. Figure 7: Sprint Magic Box Silver- Rear PanelBottomDevice Label: you can find Bluetooth MAC at device label for paring Companion App with Magic Box Silver.Reset Button is located at bottom next to device label.Figure 8: Sprint Magic Box Silver- BottomInitial SetupMagic Box Silver is designed for Plug-n-Play(PnP) and self-configure which not require any software installation to use. The device turns on automatically when power supply adapter is connected to back side of the unit and plugged in. Please follow below step-by-step procedure to Positing Unit: Place the unit. within reach of electrical outlet and near windows or clear view of the sky.Figure = 1 \* Arabic 1: Sprint Magic Box Silver placed closed to windowPower Up: Carefully remove the Power Supply Adapter from its package and place aside.Turn the unit to show the back of the units as shown below.Plug the power supply cable into DC port on the backFigure 2: Sprint Magic Box Silver- BackInstall: The lights will blink as the device begins to install serviceMagic Box Silver will turn on Power LED in solid green after you connect it with Power Supply. Figure 3: Sprint Magic Box Silver- power on LED statusActivate: The Service and LTE light will stop blinking and will turn solid green when service is activated. This may take 7 to 10 minutes.Figure 4: Sprint Magic Box Silver- LTE activated LED statusSuccessful Setup: When both the Service and LTE light are solid green, the Magic Box is successfully setup and activated for use.Notices : 1. The device will take around 10 minutes to finish the installation. If there is a red LED shown on Front panel, please follow the “Info Button LED Status” section to do the quick troubleshooting. If the problem is still there, go to the troubleshooting section to do troubleshooting by yourself. If the problem is still there, please feedback the associated error information to Sprint Care team.2. There is an associated APP that would help you to fetch more information about the device and help you to do troubleshooting. You can get detail information in “Companion APP installation Chapter”Info Button LED StatusWhen there is an issue related to LTE connection, Backhaul connection or GPS status then the Info LED will be blinking in RED every 1 second. Users can check to display special info status by pressing the Info button, then one or more LED will blink for about 60 seconds to indicate some related issue element has occurred. Figure 9 is described the Info LED status:Figure 9: Sprint Magic Box Silver- BottomNote: Magic Box Silver supports mobile APP to view additional device status. Please download the “Sprint Setup Assistance” app from the App/play store on your mobile device or tablet to gain device status information. For detail, please refer to “Companion APP Installation panion APP Installation SplashSplash screen will show for 3 seconds.Device SelectionForemost screen will be chosen you MagicBox while installing. Please choose “SOHO” device.Terms & ConditionsAfter selecting device, Terms & Conditions screen will be appeared. Please scroll down the screen to read Terms and conditions, You can accept Terms & Conditions when Accept button is Enabled after you read and scroll down the screen.Device SearchOn accepting terms and conditions, App will search for SOHO device and will show all SOHO devices present in that particular location.Device ConnectOn selection of available device, App will fetch information from device and will ask Passkey for further connection. (Default passkey is 000000)Device Paired and Setup (Cancel and Install)On successful device pairing, user will be provided with option to continue or cancel setup. Installation ProcessDevice Installation process will start with a progress bar showing status of progress to user. If something goes wrong during installation process, error screen will be shown. Once setup is complete user can continue to use app.Dashboard and Side MenuAfter Installation is completed, user will land to Dashboard. On dashboard different links will be shown to user with hamburger menu on top left.Dashboard links: 1. My Device. 2. Device Status. 3. Health Status. 4. Signal Test. 5. Speed testMenu Links:1. Dashboard. 2. About. 3. Help 4. UnpairMy DeviceThis link will show user about details of device with option to return back to dashboard.Device StatusDevice status will have 3 parameters LTE details, Sprint Network Details and GPS details. While app will fetch information user can expect few seconds delay with a loading screen.LTE StatusLTE status will have parameters like Status, PCI, EnBid, EARFCN and Active Users.Sprint Network StatusSprint Network status will have parameters like Status, RSRP, SINR, EARFCN, Band, PCI, EnBID, RSRQ, TA and Signal Strength. GPS StatusGPS status will have parameters like Status, GPS SNR, Sync source and No. of satellites. While loading information if somehow app is not able to fetch information error screen will appear with error message. Also retry button would be available for fetching information.Health StatusApp will have option to check health status with parameters like Status and Error code. Error Code will be displayed to give more user information about health status. Signal TestPurpose of Signal test is to give user liberty to check signal strength around different areas. Before heading to radio test user will asked to switch to Sprint Network (if Sprint Network not found). On continue it will show status of signal strength (Excellent, Good, Poor).Speed TestTo perform speed test user will be redirected to third party app (Ookla). Screen will appear where user will be given instructions to proceed further. User could download/ open (if already installed) app or could visit webpage..Menu ItemsTo perform speed test user will be redirected to third party app (Ookla). Screen will appear where user will be given instructions to proceed further. User could download/ open (if already installed) app or could visit webpage.About AppAbout App option will be available in side menu. On clicking About App, Information about app will be shown like Version, Terms of use, Privacy and cookies.Terms of use and Privacy and cookies will redirect user to Sprint web page..TroubleshootingPower OffIf you want to turn off Magic Box Silver unit, please plug off power cable from DC port. Restart If you want to restart the unit press “Restart”, please find pin hole at bottom of Magic Box Silver unit, use a pen to touch the button and hold it for 5~10 seconds with power adapter is securely connected with unit,. Magic Box Silver unit will restart. Restart option is also available “Sprint Setup Assistance” APP. In” My Magicbox” screen, tapping restart, popup window will be appeared with options to proceed or cancel. If user select PROCEED then app will auto connect with Device after 4 to 5 minutes.Factory Data ResetIf you want to repeat the installation of the device (e.g. to change the window where the device is installed) and reset the device configuration, please find pin hole at bottom of Magic Box Silver unit, use a pen to touch the button and hold it for 10~15 seconds. Magic Box Silver unit will reset to factory default setting. Factory Data Reset option is also available “Sprint Setup Assistance” APP. In” My Magicbox” screen, tapping “Factory Data Reset”, popup window will be appeared with options to proceed or cancel. If user select PROCEED then app will auto connect with Device after 10 to 15 minutes.Note: To prevent it being pressed accidentally the Reset button is accessible only by a pin orsimilar thin object.Error CodesIf you meet installation error while using “Sprint Setup Assistance” APP, you can get detail error description and related action in below table “Table-1” .You can also share error code with Sprint Care team for them help on troubleshooting. Table 1 - Error code Error CodeDescriptionAction32002No GSP signal detectedSuggest unplug power cable from the device , and move device to near window , if the device is already against the window , then try to move to another window and power on .If it is no improvement, please contact Sprint care team .3200632007Configuration may damagedSuggest you resetting the device by following action 1 defined in "Table-1"30001320050-1System may meet certain errorSuggest you power off and device and re-connect power cable with device.30No Sprint signal detectedSuggest unplug power cable from the device , and move device to near window , if the device is already against the window , then try to move to another window and power on .If you can fetch the error code via APP , and report the error code to Sprint care team .OthersOther errorPlease contact Sprint care team and report the error code to them HelpHelp option will be available in side menu. On clicking Help, There will be option related to help like Troubleshoot/Error Code, FAQ, Tech support, other queries.Troubleshoot/Error Code and FAQ will redirect user to sprint web page.MagicBox Tech support and All other questions will be dialup numbers and will dial Sprint support numbers. SpecificationsGeneral SpecificationAntennas11x Internal AntennasNo external wired connectionPower SupplyExternal Power Adapter: Input: AC100～240V~1.6A, 50Hz/60Hz, 0.9A Max.Output: 12 V DC, 2.5AOperating RequirementOperating Temp. -5?C to 40?CStorage Temp. -5?C to 45?COperating Humidity 5% to 90% Non-CondensingStorage Humidity 5% to 95% Non-CondensingReset buttonReset & Info ButtonLED5 LED for Status. eSIM CardEmbedded eSIMPhysical Dimension308mm(W)x192mm(H)x110mm(D) RF CharacteristicsLTE Access RF BandTechnologyTx Power(B41)Band 412T2R MIMO24dBm Max per chain (Conduced)LTE Backhaul RF Band TechnologyTX Power(B41)TX Power(B25) Band 41,Band 254T8R(B41) 2T8R(B25) 23 dBm (B41) Max per chain (Conducted) 20 dBm (B25) Max per chain (Conducted)Bluetooth RF Technology TX PowerBluetooth Low Energy 4.2 SPP4 dBm Max (Conducted)Power ConsumptionSprint Magic Box Silver is described in following tablePower ConsumptionNominal Max< 29 WattDECLARATION OF CONFORMITYFCC StatementThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.Consult the dealer or an experienced radio/TV technician for help.FCC CautionAny changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Operations in the 5.15-5.25GHz band are restricted to indoor usage only. Radiation Exposure Statement:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 25cm between the radiator & your body.Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all WiFi product marketed in US must fixed to US operation channels only.Safety InformationAll instructions, warning and caution statements that accompany this equipment must be strictly followed at all times to ensure its safe use. Observe all warning and caution symbols that are fixed to this equipment. This electrical equipment is designed with the utmost care for the safety of those who install and use it. However, when using this device, basic safety precautions should always be followed to reduce the risk of fire and injury to persons, and the dangers of electric shock and static electricity. Do not cover the device or block the airflow to the device with any other objects. This product was qualified under test conditions that included the use of the supplied cables between system components. To be in compliance with regulations, the user must use the cables supplied with the unit and install them properly. This includes the power adapter that is provided. Place the unit to allow for easy access when disconnecting the power adapter from the mains wall outlet. Operate this product only with the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local electricity company. Do not use this product near water, for example a swimming pool or a bathroom. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Avoid installing or using this product during an electrical storm. There may be remote risk of electric shock from lightning. During a lightning storm for added protection please unplug it from the wall outlet and disconnect all cables. This will prevent damage due to lightning and power surges. For safety reasons, only authorized service technicians should open the device. If the device is opened the warranty will become void. The device may affect medical equipment and so please take account of any technology restrictions with this equipment. This device, like other radio devices, emits radio frequency electromagnetic energy, but operates within the guidelines found in radio frequency safety standards and recommendations.It is recommended that the minimum operating distance from the installed Access Point to persons is 25cm.General Hazard StatementSafety notes are marked with symbols. Ignoring the safety notes may lead to personal injury, damage to the instrument and malfunctions.Signal Words identify the hazard severity level as follow:Signal wordMeaningDANGERIndicates an extremely hazardous situation which, if not avoided, will result in death or serious injury.WARNINGIndicates a hazardous situation which, if not avoided, could result in death or serious injury.CAUTIONIndicates a hazardous situation which, if not avoided, could result in minor or moderate injury.NOTICEIndicates a hazardous situation not related to personal injury.Contact with energized parts can cause serious injury.At least one other trained person must be in attendance, who can immediately and safely disconnect the system if necessary.This second person must be trained in first aid for emergency purposesSome parts of all electrical installations are energized. Failure to follow safe workPractices and the safety warnings may lead to bodily injury and property damage.For this reason, only trained and qualified personnel (electrical workers as defined inIEC 60215 or EN 60215 + A1 or in the National Electrical Code or in ANSI/NFPA No. 10) may install or service the installation.Risk of electric shockDo not open the AC adaptor housing. Make sure that the AC adapter does ot come in contact with liquids.Use Only the 3-pin power cord with equipment grounding conductor which was supplied with your instrument and only on 3-pin grounded outlet must be used.The Cooling vents at the right & left of the enclosure can become obstructed, preventing ventilation of the enclosure.Make sure that the air vent is not obstructed and remains clear at all times.Device Surface CleaningYou may clean the device case using a cloth dampened with mild liquid detergent (such as Dawn) and water.Always unplug/disconnect power before apply any cleaning to Device. ................
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