Accountable to:



Position Summary Job title Client ManagerLocation Canberra, ACT Melbourne, VIC (remote)Accountable toBusiness Development Manager Direct reportsNil Position overview Manage key relationships with existing clients ResponsibilitiesHealth and Safety All workers have a duty of care for their own health and safety and that of others who may be affected by their actions or omissionsEnsure, as far as possible within the responsibilities of this role, that the safety of program participants is the highest priorityEnsure compliance with all relevant health and safety legislation, standards and Outward Bound Australia procedures Client Management Manage relationships with existing clients; provide a reliable, consistent and professional conduit of communication between the client and Outward Bound Australia prior to, during and following programManage a portfolio of Victoria and ACT based clients, as well as other regions as neededWork with clients and Operations team to plan curriculum and program activities for upcoming coursesDeliver and receive client feedback as appropriate Maintain database of client informationAssist in program evaluation: dissemination of questionnaires, data entry and preparation of program case studiesConduct teacher, parent and participant briefings prior to commencement of programCommunicate arrangements regarding travel, touring and preparation plans to the Regional Operations Manager Review and prepare course reports to ensure clear communication between clients and operations teamEstablish and nurture relationships across Outward Bound Australia, especially with the Operations team in your program delivery areasBusiness DevelopmentAccompany the Business Development Manager to new sales meetings from time to timeMaintain records in the Customer Relationship Management database (MS Dynamics) in a timely mannerAssist in the delivery of marketing strategies including social media campaigns and website managementGeneralMaintain confidentiality in all matters relating to the business activities of Outward Bound Australia and its staff; andPerform other duties as directedEnsure consistency of brand in everything you doSelection Criteria Qualifications Driver License (Class C)Essential Skills & Experience Dedication to outstanding customer serviceOutstanding communication skills An ability to build and maintain relationships with a wide range of stakeholders Driven, determined and focussed on outcomes and solutions Excellent attention to detailProven time management skills including the ability to work to deadlinesIntermediate level skills in Microsoft Office.A passion for personal development and/or outdoor educationWillingness to travel multiple days at a timeDesirable Skills & Experience Understanding of the school marketUnderstanding of education curriculum, especially physical and outdoor education curriculumUnderstanding of The Duke of Edinburgh AwardExperience in a not-for-profit, education or outdoor education environmentPhysical RequirementsNot applicable ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download