Community Health Worker Handbook
Nevada Division of Public and Behavioral Health
Chronic Disease Prevention and Health Promotion
Community Health Worker Handbook
Table of Contents
Section 1- Introduction
1.1 Policy
1.2 Handbook Introduction
Section 2- Roles and Responsibilities
2.1 What is a Community Health Worker?
2.2 Seven Core Roles
2.3 Core Values
2.4 Code of Ethics for Community Health Workers
2.5 Core Competencies
2.6 Essential Scope of Work
Section 3- Liability of Practice
3.1 Non-Disclosure/Confidentiality
3.2 Mandatory Reporting
a) Child Abuse and Neglect
b) Statutory Sexual Seduction
c) Lewdness with a Child under the Age of 14
d) Elder Abuse
3.3 Other Situations
a) Threat of Harm to Self or Others
b) Domestic Abuse
c) Addiction (Alcohol, Substance, Gambling, etc.)
Section 4- Code of Conduct
4.1 General Policies
4.2 Conduct and Relationship with Clients
4.3 Personal Appearance
2
Nevada Division of Public and Behavioral Health: CHW Handbook
Section 5- Outreach & Home Visiting Safety
5.1 Before a Home Visit
5.2 During a Home Visit
5.3 General Policies
Section 6- Case Management Services
6.1 General Policies
6.2 Referrals to Services
6.3 Appointments
6.4 Recording Case Notes
6.5 Case Note Maintenance
6.6 Closing Client¡¯s Case Notes
6.7 Follow-up Communication
6.8 Walk-in Appointments
6.9 No Call/No Shows, Rescheduling Appointments, and Late Appointments
6.10 Client Transportation
6.11 Clients Wishing to Switch Community Health Workers
Section 7- Boundaries
7.1 Boundary Distinction
7.2 Setting Limits
7.3 Self Care
Chronic Disease Prevention and Health Promotion Section
Section 1: Introduction
1.1 Policy
The Nevada Occupational Safety and Health Act requires Nevada employers to furnish a place of
employment which is free from recognized hazards that are causing or are likely to cause death or serious
physical harm to employees.
1.2 Handbook Introduction
The Community Health Worker¡¯s Handbook serves four purposes:
1. It identifies the core values on which Community Health Work (CHW) is based.
2. It identifies the scope of work of a CHW so that a CHW does not operate practice beyond their
scope.
3. It provides ethical standards to which the general public can hold the CHW profession
accountable.
4. It socializes CHWs new to the field on their chosen profession¡¯s mission, values, ethical principles,
and ethical standards.
The Employee Handbook is designed to acquaint you with the policies and procedures as a Community
Health Worker (CHW). This will provide you with information about working conditions and policies
affecting your employment.
The information contained in this Employee Handbook applies to all CHWs currently employed in Nevada.
However, it should be notated that the policies and procedures within your place of employment should
also be adhered to in addition to what is laid out within this handbook.
You are responsible for reading, understanding, and complying with the provisions of this Employee
Handbook. Our objective is to provide you with a work environment that is constructive to both personal
and professional growth.
Section 2: Roles & Responsibilities
2.1 What is a Community Health Worker?
"A Community Health Worker (CHW) is a frontline public health worker who is a trusted member of
and/or has a close understanding of the community served. This trusting relationship enables the CHW to
serve as a liaison between health/social services and the community to facilitate access to services and
improve the quality and cultural competence of service delivery.
4
Nevada Division of Public and Behavioral Health: CHW Handbook
A CHW also builds individual and community capacity by increasing health knowledge and self-sufficiency
through a range of activities such as outreach, community education, informal counseling, social support
and advocacy (American Public Health Association, 2013)."
The mission of the community health work profession is rooted in a set of core roles, core values and a
specific code of ethics that drive their scope of work and practice within a community. These core roles,
core values and code of ethics, embraced by CHWs throughout the profession¡¯s history, are the
foundation of community health work¡¯s unique purpose and perspective:
2.2 Seven Core Roles
?
?
?
?
?
?
?
Bridging cultural mediation between communities and the health care system
Providing culturally appropriate and accessible health education and information, often by using
popular education methods
Ensuring that people get the services they need
Providing informal counseling/education and social support
Advocating for individuals and communities
Providing direct services (such as basic first aid) and administering health screening tests
Building individual and community capacity
2.3 Core Values as defined by the American Association of Community Health
Workers
Community Health Workers play a unique role in promoting well-being in our communities. They are the
bridge between communities and the traditional health care and human service systems. They work to
build community capacity to ensure that communities are active participants in improving their health
status. The foundation of Community Health Workers rests on the core values that define their profession.
These core values are based on the history, unique role and ongoing development of the field. These core
values reflect a broad definition of healthy communities and include:
Value: Access
Ethical Principle: Community Health Workers strive to ensure equal access to services. All persons have
the right to access health care, human services and support services needed to improve health.
Value: Acceptance
Ethical Principle: Community Health Workers strive to remain open-minded and are accepting of others
and everybody¡¯s individual differences. They are inclusive and accepting on all levels.
Value: Advocacy & Education
Ethical Principle: Community Health Workers educate, inform, and advocate for communities, individuals
and the field of community health work. CHW¡¯s develop the capacity of individuals and communities to
advocate for themselves by educating and informing.
Value: Excellence
Ethical Principle: Community Health Workers strive for excellence by providing quality services and the
most accurate information available to individuals and communities.
Chronic Disease Prevention and Health Promotion Section
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- community health worker handbook
- molina healthcare employee handbook
- state agencies numerical
- region one education service center
- governor s broadband development council
- covid 19 vaccine allocation phase 1a definition texas
- covid 19 in the texas workers compensation system
- patient care through telepharmacy texas
- chapter 8 business crisis and continuity management and
- sample written injury and illness prevention program iipp
Related searches
- community health worker registry oregon
- community health worker certificate online
- community health worker mental health
- community health worker certification maryland
- community health worker training online
- community health worker certification ohio
- free community health worker training
- community health worker degree
- community health worker dmh
- community health worker careers
- community health worker certificate
- community health worker education requirements