An employers’ guide on
0
An employers¡¯ guide on working from home in response to the outbreak of COVID-19
An employers¡¯ guide on
working from home
in response to the
outbreak of COVID-19
An employers¡¯ guide on working from home in response to the outbreak of COVID-19
1
Copyright ? International Labour Organization 2020
First published 2020
This is an open access work distributed under the Creative Commons Attribution 4.0 International
License (). Users can reuse, share, adapt and build upon
the original work, as detailed in the License. The ILO must be clearly credited as the owner of the
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be considered an official ILO translation. The ILO is not responsible for the content or accuracy of this
translation.
Adaptations ¨C In case of an adaptation of this work, the following disclaimer must be added along with
the attribution: This is an adaptation of an original work by the International Labour Office (ILO).
Responsibility for the views and opinions expressed in the adaptation rests solely with the author or
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An employers' guide on working from home in response to the outbreak of COVID-19
Geneva: International Labour Office, 2020
ISBN 9789220322536 (web PDF)
Also available in French: ISBN 9789220322604 (web PDF) and Spanish: ISBN 9789220322611 (web
PDF)
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Information on ILO publications and digital products can be found at: publns.
2
An employers¡¯ guide on working from home in response to the outbreak of COVID-19
How to use this guide
This guide has been developed by the [NAME OF EBMO] in collaboration with the International Labour
Organization Bureau for Employers¡¯ Activities (ILO-ACT/EMP) to provide practical guidance to member
companies that have implemented ¡°working from home¡± protocols for their staff in 2020 as an
alternative temporary arrangement during the COVID-19 crisis.
Companies have implemented working from home protocols as preventive measures or in response
to the order or directive of the Government restricting face-to-face contact. This guide provides
recommendations for companies, including the duties and responsibilities of employers and workers,
considerations and challenges, and how to address and manage those challenges. It also provides a
sample template for companies to enable them to develop a bespoke working from home policy.
This guide makes reference to international labour standards laid down in relevant conventions and
recommendations. These standards are internationally negotiated and adopted by governments,
employers and workers in the ILO and form the basis for many national labour laws.
Acknowledgements
Jae-Hee Chang, Maria Machailo-Ellis and Gary Rynhart led the development of this guide from ILOACT/EMP. It was reviewed by Samuel Asfaha, Magdalena Bober, Farid Hegazy and Vanessa Phala
from ILO-ACT/EMP. Jon Messenger and Valentina Beghini from the ILO¡¯s Conditions of Work and
Equality Department also provided valuable inputs and comments. Finally, Miaw Tiang Tang drafted
this guide.
Disclaimer: The responsibility for opinions expressed in this guide rests solely with their authors, and
the publication does not constitute an endorsement by the International Labour Office of the opinions
and guidance expressed in them. Reference to names of firms and commercial products and
processes does not imply their endorsement by the International Labour Office.
An employers¡¯ guide on working from home in response to the outbreak of COVID-19
3
Foreword by the President
In only a few months¡¯ time, the coronavirus (COVID-19) pandemic has had a devastating economic,
social and health impact across the globe. Hundreds of thousands of lives have already been lost, and
the end of this crisis is not yet in sight. From the outset, [NAME OF EBMO] has been working with our
members across the country to assist them in managing the negative economic, social and health
implications of the COVID-19 crisis.
[NAME OF EBMO] will continue to provide support throughout this crisis. Our priorities throughout the
crisis are to:
? provide strong leadership to ensure the health and sustainability of the workforce and our
communities;
? represent the interests and needs of business in crisis to Government with innovative and quick
action, measures and solutions;
? support business during this period with relevant information and services as well as opportunities
for remote networking and engagement with peers as these alternative arrangements are
becoming universal.
This guide is the latest example of our commitment to our members.
Employers navigate a complex and evolving landscape. In our daily discussions with government
representatives, we are prioritizing measures to support business continuity. This is particularly critical
for the hospitality, retail and related sectors that have already suffered a very significant demand shock.
Difficult decisions are being made each day and people¡¯s safety must always come first. We urge our
members to implement government measures as speedily and effectively as possible and implement
positive action wherever possible.
This guide has been designed to help our members respond to a ¡°new normal¡± that is changing day by
day. Many companies are relying on ¡°working from home¡± arrangements for the first time. Some are
thriving while others are struggling to adapt. I hope this guide can provide timely assistance.
Finally, I would like to thank the International Labour Organization for their assistance in developing
this guide.
Yours sincerely,
President of [NAME OF EBMO]
4
An employers¡¯ guide on working from home in response to the outbreak of COVID-19
Contents
Foreword by the President
3
Introduction
5
1. What is working from home?
5
2. How is working from home different from teleworking, telecommuting, or remote working?
5
3. Are all jobs suitable for working from home arrangements?
6
4. How are companies adapting to implementing WFH arrangements?
7
5. Are workers obliged to observe the company's directive to work from home?
7
6. What are employers¡¯ responsibilities when implementing working from home arrangements
in response to COVID-19?
8
7. What are workers¡¯ responsibilities when working from home?
12
8. How do you measure workers¡¯ productivity when working from home?
13
9. What are the main challenges in implementing working from home arrangements and what
considerations should be made to address and manage them?
14
10. Should working from home continue after COVID-19?
23
Annex: Working from home policy template
24
References
30
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