Home - Elder's Ace Hardware
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Duty List #1 (outside)
Associate Instructions: The tasks below should begin at the start of one’s shift. Assignment is based on what’s noted on the store’s weekly schedule, either duty list 1,2 or 3, or some combination. All tasks should be interrupted to acknowledge and help a customer. The Team Leader will spot check tasks near the end of a shift to verify completion and quality. If time doesn’t permit the completion of all tasks then give priority to those tasked noted with an “(”.
Team Leader Instructions: Team Leaders should date the columns at the top, check off the tasks completed as associates report in or as tasks are inspected, and initial the day’s column at the end of the shift.
|Date: | | | | | | | |
|( Canopy Area | | | | | | | |
Remember:
• Always interrupt your duties to load, assist customers and answer phones.
• 20-foot rule: Stop everything and speak to any customer who comes within 20 feet of you.
• All store supplies must have a Manager’s approval.
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Duty List #2 (inside)
Associate Instructions: The tasks below should begin at the start of one’s shift. Assignment is based on what’s noted on the store’s weekly schedule, either duty list 1,2 or 3, or some combination. All tasks should be interrupted to acknowledge and help a customer. The Team Leader will spot check tasks near the end of a shift to verify completion and quality. If time doesn’t permit the completion of all tasks then give priority to those tasked noted with an “(”.
Team Leader Instructions: Team Leaders should date the columns at the top, check off the tasks completed as associates report in, and initial the day’s column at the end of the shift.
|Date: | | | | | | | |
|( Trash | | | | | | | |
Remember:
• Always interrupt your duties to load, assist customers and answer phones.
• 20-foot rule: Stop everything and speak to any customer who comes within 20 feet of you.
• All store supplies must have a Manager’s approval.
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Duty List #3 (service desk)
Associate Instructions: The tasks below should begin at the start of one’s shift. Assignment is based on what’s noted on the store’s weekly schedule, either duty list 1,2 or 3, or some combination. All tasks should be interrupted to acknowledge and help a customer. The Team Leader will spot check tasks near the end of a shift to verify completion and quality. If time doesn’t permit the completion of all tasks then give priority to those tasked noted with an “(”.
Split List: If the duty lists are split between only two persons, then assign duty list #1 to one associate and duty list #2 to the other. Split this list into two sections as determined by the manager or team Leader.
Team Leader Instructions: Team Leaders should date the columns at the top, check off the tasks completed as associates report in or as tasks are completed, and initial the day’s column at the end of the shift.
|Date: | | | | | | | |
|( Service Areas | | | | | | | |
Remember:
• Always interrupt your duties to load, assist customers and answer phones.
• 20-foot rule: Stop everything and speak to any customer who comes within 20 feet of you.
• All store supplies must have a Manager’s approval.
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Duty List #4 (cashier)
Instructions: The tasks below should begin at the start of one’s shift. All tasks should be immediately interrupted to greet and check out any customer!
Team Leader Instructions: Team Leaders should date the columns at the top, check off the tasks completed as associates report in or as tasks are inspected, and initial the day’s column at the end of the shift.
|Date: | | | | | | | |
|( Cashier Station | | | | | | | |
|Clean behind counters & mop when needed. | | | | | | | |
|Straighten bags and restock. | | | | | | | |
|Organize countertops. | | | | | | | |
|Wipe down counters (sides, front, top). | | | | | | | |
|( Impulse Area | | | | | | | |
|Restock coke machine/cooler. | | | | | | | |
|Wipe off coke machine/cooler. | | | | | | | |
|Straighten candy and snacks. | | | | | | | |
|Clean any glass displays in front area. | | | | | | | |
|( Entrance/Exit | | | | | | | |
|Clean front doors. | | | | | | | |
|Remove any outdated signs, announcements, ads, etc. from the front doors and windows. | | | | | | | |
|Sweep mats at front door. | | | | | | | |
|( Closing duties | | | | | | | |
|Count Down currency & have someone verify. | | | | | | | |
|( Other | | | | | | | |
|Shelf condition assigned area first and last 15 minutes of shift. | | | | | | | |
|Make sure returns are put up. | | | | | | | |
|Fill and front battery racks. | | | | | | | |
|Dust mowers and grills. | | | | | | | |
|Take extra red baskets & shopping carts to their home. | | | | | | | |
|Price any items needing to be priced. | | | | | | | |
|Clean glass and wipe down knife case. | | | | | | | |
|Clean ladies restroom | | | | | | | |
|Team Leader Initials: | | | | | | | |
Remember:
• 20-foot rule: Stop everything and speak to any customer who comes within 20 feet of you.
• Call for another register to be opened if your line exceeds 3 customers.
• All store supplies must have a Manager’s approval.
• Keep a list of items that require price checks so we can resolve the problem. Head Cashier or ICS will address them the following day.
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