Hawassa University College of Business and Economics ...
Hawassa University College of Business and Economics School of Management and Accounting
Assessing the impact of Core Banking and service quality on Customer Satisfaction in Commercial Bank of Ethiopia (A case of Bishofftu Branch)
By: Endalkachew Abebe A research project submitted in partial fulfillment of the requirement for masters of business administration degree in marketing Management
June 2013 Hawassa, Ethiopia
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Hawassa University College of Business and Economics School of Management and Accounting
Assessing the impact of Core Banking and service quality on Customer Satisfaction in Commercial Bank of Ethiopia (A case of Bishofftu Branch)
By:
Endalkachew Abebe A research project submitted in partial fulfillment of the requirement for masters of business administration degree in
marketing Management
Advisor: Dr. Birihanu Borji (PhD) Associate professor in Marketing Mgt
Co advisor: Seid Mohamed (Ato)
June, 2013
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Hawassa University School of Graduate Studies
Project Title: Assessing the impact of core banking and service quality in CBE (case of Bishoftu branch)
By: Endalkachew Abebe
College of Business and Economics School of Management and Accounting
Postgraduate Program
Approved by:
___________________________________ Advisor
_____________________ Signature
____________________________________ Co-advisor
___________________________________ Examiner
___________________________________ Chairperson
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__________________ Signature
___________________ Signature
___________________ Signature
Declaration I, the undersigned, declare that this research paper is my original work and that all sources of the materials in the research paper have been duly acknowledged. The matter embodied in this project work has not been submitted earlier for award of any degree or diploma to the best of my knowledge and belief. Name: Endalkachew Abebe Signature: _________________________ Date: _____________________________
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Acknowledgements
I sincerely express my profound gratitude to Dr Birehanu Borji (ass. pro) my advisor and Mr. Seid Mohamed and my co-advisor for their intelligent guidance and help during the whole project process. I cannot forget my mom; Yeshi T. and my spouse Betelihem S. for their encouragement and support in this project. Finally, I would like to thank all my friends for their impactful contribution in this project
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