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Viterbo Vitnet Self-Service Proxy GuideFor Business OfficesIn an effort to better enable access to Viterbo student data, Viterbo has updated their person proxy service to support viewing on mobile friendly devices. This will allow the designated person to view the specified data that the student has assigned access to more easily on a mobile device.Below are links to information on Vitnet Self-service ProxyHow do I get to Vitnet Self-service?Go to your network credentials for username and password. The proxy will receive username and password information when account permissions were enabled.For a video of how to get to Vitnet Self-Service click here.How do I get to View/Add a proxy screen?Once you are in self-service at the top right corner left click on your name and one of the options will be View /Add Proxy AccessFor a video of how to get to view or add a proxy click here.How do I add a new proxy and give them permissions?You will use the Add Proxy dropdown menu at the bottom to select the users that you will want to give access to and select the permissions you would like to give to that user. Click the I authorize checkbox at the bottom and click the save button.If you do not see that person in the dropdown menu you will want to click on the link at the top of the page under “Click here to request a new person be added to your student proxy access list.”. This will take you to a form to fill out that will submit that information to the Registrar Office to enter into our student information system.For a video on how to add a new proxy click here.How do I edit permissions of a current proxy?Once logged into the proxy add/view page you will just click on the pencil icon to the right of the active proxy and a screen will popup that will allow you to modify or remove proxy access.For a video of how to edit permissions on a current proxy click here.Do I need to add permissions if I already did? No. If you previously set permissions for a proxy with Viterbo those should already show up in your active proxy area of the proxy page.What is the process to add a new person?At the top of the proxy page is a link to a form to fill out. Once filled out this will send that information to the Registrar Office to enter into the SIS system. Once the Registrar Office has completed the entry the student will see that person on the proxy page under the add proxy dropdown menu. After the student adds the permissions the proxy account will be created and username and password will be sent to the proxy. Does a payment made by the parent show as being done by the parent?Yes. Even though they are signed in as a proxy the payment will still show as being made by the proxy for the student.Is everything out on self-service now?No. Financial Aid is still only on the old vitnet. So that is why at the top of the student’s home page there is a link back to the old vitnet for the financial aid information. This is viewable by students and parents on that self-service page. There are also links on the proxies old vitnet page to help them get to the correct area. Below are links you can copy into an email if you need to send some the links.For your proxies Financial Aid information go here For your proxies Finance and Academic information go here Can a proxy change their contact information in self-service?Unfortunately, no. Right now, there is no way for the proxy to change their contact information. They would have to contact the registrar’s office to do that.How does a proxy get their password reset?Right now, they will need to contact the IT helpdesk to get it reset but hopefully in the near future we will have a way to reset a forgot password from the login screen.Who do I contact if I am having issues with proxy?You can contact the IT helpdesk via email (helpdesk@viterbo.edu), phone (608-796-3870) or?Helpdesk Self-Service?(log in with username/password, if prompted)How soon will the person go on the add a proxy drop down?As soon as they are put on PREL they show up on the dropdown menu in self-service.What is the Colleague screen to check ferpa permissions for student?It is VPXP. That screen mnemonic has replaced the old one in the context menu.Once you are in VPXP you can detail to see specific screen access.Can a proxy change their contact information in self-service?Unfortunately, no. Right now, there is no way for the proxy to change their contact information. They would have to contact the registrar’s office to do that.How can I see the permissions on a proxy if I do not have access to Colleague?We will leave the student profile out on Vitnet for a while and also create a reporting services report with the permissions on it. ................
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