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|Amanda Bounds |Residential Cleaning |

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|Name: |Position |

|1 Year | |

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|Time in current position: | |

|Rachel Brown |09/28/2011 |

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|Manager: |Date: |

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|1. Overall Performance Assessment – drafted by the individual: |

|Amanda is well liked by her customers and her co-workers. She is a solid performer and consistently has high quality scores. Her attendance is |

|acceptable but could be improved upon. |

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|2. Review of Results – drafted by the individual: |

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|Build the Business: |

|Amanda had a quality score of 3.72 out of a possible 4 putting her in the top 25% of employees but not the top 10% on quality ratings |

|Amanda lost 9 clients or 32% of her client base, under the average loss rate for the company as a whole. |

|Amanda missed 7 days in the previous 12 months. Within the acceptable range of 6 – 12 but more than the target of 6. |

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|Build the Individual: |

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|Build the Organization: |

|Amanda served as mentor for 2 new employees in 2012. |

|Amanda was one of 3 people that put on the Holiday Party, |

|3. Work Plan for the Year Ahead – drafted by the individual, this: |

|– Provides specific work plans for "Build the Business" and "Build and Sustain the Organization." |

|– Is well linked to the Business Unit goals / strategies and action plans. |

|– Defines specific measures of success. |

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|Build the Business: |

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|Build the Individual: |

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|Build the Organization: |

|Amanda will mentor 2 – 4 new employees |

|Lead one company education event |

|4. Career Interests – prepared by the individual to communicate career interests to the managers responsible for planning future assignments. This |

|review is a planning aid to help match individual capabilities and interests with the Company's business needs. Actual progress is dependent on |

|personal development and business needs. |

| |

|Amanda is interested in moving into a training position in the next 2 – 3 years. To accomplish this she will need to start with doing some quality |

|inspections and client estimates first.. |

|5. Personal Development Plan – prepared by the manager based on input from the individual, broad-based feedback, and the manager's own observations. |

|The Personal Development plan focuses on the following: |

|– Leveraging strengths / talents to further enhance results. |

|– Improving opportunities that if managed well will allow better use of strengths. |

|– Where applicable, addressing performance outages with specific, time bounded actions for required improvement. |

Leveraging Strengths / Talents Further – drafted by manager

Improving Areas of Opportunity

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Addressing Major Performance Outages (where applicable) – not needed.

W&D Signatures – Confirms that the W&DP has been reviewed and discussed, and each section is complete according to the criteria shown. Any disagreements between the individual and manager have been addressed, and the individual has been given an opportunity to attach additional comments.

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|Individual (signed / dated) |Manager (signed / dated) |CEO (signed / dated) |

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