Tavistock Restaurant Collection



SOP Title: Food Illness Reporting ProceduresEffective Date:April 8, 2015Last Revision Date: The following has been defined by Tavistock Restaurant Collection as a Standard Operating Procedure. These guidelines have been established to improve the guest experience, advance operations and provide consistency.Policy: Managers will report all food and drink illness complaints received from guests to the Risk Manager along with back-up documentation within 24 hours of receiving the complaint. This protocol will enable us to begin our internal investigation close to the date when the complaint was received.Purpose: To ensure our food handling and safety practices are in alignment with TRC and the Health DepartmentResponsibilities:General Manager and Executive ChefManagers; front and back of the houseProcedure: Email a completed Incident Report Form to Chynna Goldstein, Risk Manager at: chynnagoldstein@. For incidents that are serious in nature contact Chynna at (510) 594-4284 or (415) 302-5324. Attach back-up documentation to the report form including items listed in the Food Illness ChecklistFollow up with Risk Manager to review the incident and the guest’s experience FOOD ILLNESS CHECKLISTAttach back-up documentation to the Incident Report Form and email to the Risk Manager at: chynnagoldstein@ Previous 5 days temperature logs for all line and walk-in coolersLast 2 protein delivery invoices from all vendors that should include the temperature of product when receivedProduct mix for date of incident Shellfish tags (where applicable)Last Health Department inspection reportCopy of guest checkCopies of correspondence you have received related to the incidentAny other reports of food illness complaints received for date of incidentINCIDENT REPORT FORMGUEST and PROPERTYEmail Form with Back-Up Documentation to Risk Managerchynnagoldstein@For Serious Incidents ContactChynna Goldstein: (510) 594-4284 P (415) 302-5324 CEstella Woodard: (407) 691-9607 (BB&T Insurance)REPORTED BY: DATE: ____/_____/_____LOCATION OF INCIDENT:LOC CODE: __________?INCIDENT DATE: _____/_____/_____ TIME: _________AM/PM??TYPE OF INCIDENT: (guest injury, food illness complaint, personal property damage, theft, restaurant property damage, other): ?DESCRIPTION OF INCIDENT/PROPERTY DAMAGE:???????AUTHORITIES CONTACTED?: (911, police, fire, other)NAME/CONTACT INFORMATION: (guest) ?Last, first: _____________________________________________________________?Email: ________________________________________________________________?Cell/Home: ____________________________________________________________?Mailing Address:_________________________________________________________?WITNESS (name/contact number)?________________________________________________________________________ Report Form is a TRC Internal Document-Not for Outside Distribution ................
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