Acronis True Image 2021

[Pages:195]Acronis True Image 2021

USER GUIDE

Table of contents

1 Introduction ....................................................................................................................7

1.1 What is Acronis? True ImageTM? ................................................................................................7 1.2 New in this version ....................................................................................................................7 1.3 Backups created in Acronis True Image 2020 or later...............................................................8 1.4 System requirements and supported media .............................................................................9

1.4.1 Minimum system requirements .................................................................................................................... 9 1.4.2 Supported operating systems ...................................................................................................................... 10 1.4.3 Supported file systems.................................................................................................................................. 10 1.4.4 Supported Internet connection types ......................................................................................................... 11 1.4.5 Supported storage media ............................................................................................................................. 11

1.5 Installing Acronis True Image 2021..........................................................................................12 1.6 Activating Acronis True Image 2021 ........................................................................................13 1.7 Trial version information .........................................................................................................14 1.8 Upgrading Acronis True Image 2021 .......................................................................................15 1.9 Technical Support ....................................................................................................................16

2 Getting started ..............................................................................................................17

2.1 User interface language...........................................................................................................17 2.2 Protecting your system ............................................................................................................17

2.2.1 Step 1. Backing up your computer............................................................................................................... 18 2.2.2 Step 2. Creating Acronis bootable media .................................................................................................... 19

2.3 Backing up all data on your PC ................................................................................................20 2.4 Creating an Acronis Survival Kit ...............................................................................................21 2.5 Backing up your files ................................................................................................................23 2.6 Cloning your hard drive ...........................................................................................................24 2.7 Recovering your computer ......................................................................................................25 2.8 Acronis account .......................................................................................................................27 2.9 Getting started with Acronis Cloud .........................................................................................28

2.9.1 How we ensure security of your data.......................................................................................................... 28 2.9.2 Subscription information .............................................................................................................................. 28

3 Basic concepts ...............................................................................................................30

3.1 Basic concepts..........................................................................................................................30 3.2 The difference between file backups and disk/partition images ............................................31 3.3 Full, incremental and differential backups ..............................................................................33 3.4 Deciding where to store your backups ....................................................................................35

3.4.1 Preparing a new disk for backup.................................................................................................................. 36 3.4.2 FTP connection .............................................................................................................................................. 37 3.4.3 Authentication settings................................................................................................................................. 37

3.5 Using Acronis Nonstop Backup ................................................................................................38

3.5.1 Acronis Nonstop Backup data storage ........................................................................................................ 39 3.5.2 Nonstop Backup - Frequently asked questions........................................................................................... 40

3.6 Backup file naming...................................................................................................................41

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3.7 Integration with Windows .......................................................................................................42

3.8 Wizards ....................................................................................................................................43

3.9 FAQ about backup, recovery and cloning................................................................................43

4 Backing up data .............................................................................................................45

4.1 Backing up disks and partitions ...............................................................................................45

4.2 Backing up files and folders .....................................................................................................47

4.3 Backing up mobile devices.......................................................................................................48

4.3.1 Acronis Mobile............................................................................................................................................... 49 4.3.2 Local destination of mobile backups ........................................................................................................... 49

4.4 Backing up Office 365 data ......................................................................................................50

4.5 Backup options ........................................................................................................................50

4.5.1 Scheduling...................................................................................................................................................... 51 4.5.2 Backup schemes ............................................................................................................................................ 54 4.5.3 Notifications for backup operation .............................................................................................................. 60 4.5.4 Excluding items from backup ....................................................................................................................... 61 4.5.5 Image creation mode.................................................................................................................................... 63 4.5.6 Backup protection ......................................................................................................................................... 63 4.5.7 Pre/Post commands for backup................................................................................................................... 64 4.5.8 Backup splitting ............................................................................................................................................. 65 4.5.9 Backup validation option .............................................................................................................................. 65 4.5.10 Backup reserve copy ..................................................................................................................................... 66 4.5.11 Removable media settings ........................................................................................................................... 67 4.5.12 Error handling ................................................................................................................................................ 67 4.5.13 File-level security settings for backup.......................................................................................................... 68 4.5.14 Computer shutdown ..................................................................................................................................... 69 4.5.15 Online backup protection ............................................................................................................................. 69 4.5.16 Performance of backup operation............................................................................................................... 70 4.5.17 Selecting a data center for backup .............................................................................................................. 71 4.5.18 Laptop power settings .................................................................................................................................. 72 4.5.19 Wi-Fi networks for backup to Acronis Cloud............................................................................................... 72

4.6 Operations with backups .........................................................................................................73

4.6.1 Backup operations menu.............................................................................................................................. 73 4.6.2 Backup activity and statistics........................................................................................................................ 74 4.6.3 Sorting backups in the list............................................................................................................................. 75 4.6.4 Replicating backups to Acronis Cloud.......................................................................................................... 76 4.6.5 Validating backups ........................................................................................................................................ 77 4.6.6 Backup to various places .............................................................................................................................. 77 4.6.7 Adding an existing backup to the list ........................................................................................................... 78 4.6.8 Notarized backup .......................................................................................................................................... 78 4.6.9 Cleaning up backups, backup versions, and replicas .................................................................................. 82 4.6.10 Cleaning up space on Acronis Cloud ............................................................................................................ 84 4.6.11 Removing data from Acronis Cloud ............................................................................................................. 84

5 Recovering data .............................................................................................................87

5.1 Recovering disks and partitions ...............................................................................................87

5.1.1 Recovering your system after a crash.......................................................................................................... 87 5.1.2 Recovering partitions and disks ................................................................................................................... 95 5.1.3 About recovery of dynamic/GPT disks and volumes.................................................................................. 97 5.1.4 Arranging boot order in BIOS or UEFI BIOS ................................................................................................. 99 5.1.5 Disk recovery from Cloud ........................................................................................................................... 100

5.2 Recovering files and folders...................................................................................................104

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5.3 Searching backup content .....................................................................................................105 5.4 Recovering Office 365 data....................................................................................................106 5.5 Recovery options ...................................................................................................................107

5.5.1 Disk recovery mode .................................................................................................................................... 107 5.5.2 Pre/Post commands for recovery .............................................................................................................. 108 5.5.3 Validation option ......................................................................................................................................... 108 5.5.4 Computer restart......................................................................................................................................... 108 5.5.5 File recovery options................................................................................................................................... 109 5.5.6 Overwrite file options ................................................................................................................................. 109 5.5.7 Performance of recovery operation .......................................................................................................... 109 5.5.8 Notifications for recovery operation ......................................................................................................... 110

6 Archiving data.............................................................................................................. 112

6.1 What is data archiving? .........................................................................................................112 6.2 What is excluded from archives?...........................................................................................113 6.3 Cloud archiving vs. Online backup .........................................................................................113 6.4 Archiving your data................................................................................................................114

6.4.1 Data archiving options ................................................................................................................................ 114

6.5 Accessing your archived files .................................................................................................115

7 Sharing data ................................................................................................................ 116

8 Protecting family data..................................................................................................117

8.1 What is family data protection? ............................................................................................117 8.2 Adding a new device to Online Dashboard............................................................................117 8.3 Backing up data remotely ......................................................................................................118 8.4 Recovering data with Online Dashboard ...............................................................................119 8.5 Email notifications .................................................................................................................119

9 Antivirus and antimalware protection .......................................................................... 121

9.1 Active protection ...................................................................................................................122

9.1.1 Configuring Active Protection .................................................................................................................... 124

9.2 Antivirus scans .......................................................................................................................125

9.2.1 Configuring Antivirus scans ........................................................................................................................ 126

9.3 Vulnerability assessment .......................................................................................................127 9.4 Managing detected issues .....................................................................................................127 9.5 Managing files in Quarantine ................................................................................................128 9.6 Configuring Protection exclusions .........................................................................................128 9.7 Protection for Zoom, Cisco Webex, and Microsoft Teams ....................................................129 9.8 Downloading Protection updates ..........................................................................................129

10 Synchronizing data.......................................................................................................130 10.1 About the Sync feature ..........................................................................................................130 10.2 What you can and cannot synchronize..................................................................................130 10.3 Sync icons...............................................................................................................................131 10.4 Creating a sync.......................................................................................................................132 10.5 Versions of synchronized files ...............................................................................................132

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10.5.1 Reverting to a previous file version ........................................................................................................... 133

10.6 How to recover a deleted file ................................................................................................133 10.7 Deleting a sync .......................................................................................................................134

11 Disk cloning and migration ........................................................................................... 135

11.1 Disk cloning utility..................................................................................................................135

11.1.1 Clone Disk wizard ........................................................................................................................................ 135 11.1.2 Manual partitioning .................................................................................................................................... 137 11.1.3 Excluding items from cloning ..................................................................................................................... 138

11.2 Migrating your system from an HDD to an SSD.....................................................................139

11.2.1 What to do if Acronis True Image 2021 does not recognize your SSD.................................................... 139 11.2.2 Migrating to SSD using the backup and recovery method....................................................................... 140

12 Tools ........................................................................................................................... 142

12.1 Acronis Media Builder............................................................................................................143

12.1.1 Creating Acronis bootable media............................................................................................................... 144 12.1.2 Acronis bootable media startup parameters ............................................................................................ 145 12.1.3 Adding drivers to an existing .wim image ................................................................................................. 146 12.1.4 Creating an .iso file from a .wim file .......................................................................................................... 147

12.2 Making sure that your bootable media can be used when needed......................................148

12.2.1 Selecting video mode when booting from the bootable media.............................................................. 152

12.3 Acronis Startup Recovery Manager .......................................................................................153

12.4 Try&Decide ............................................................................................................................154

12.4.1 Using Try&Decide........................................................................................................................................ 156 12.4.2 Try&Decide options and notifications ....................................................................................................... 157 12.4.3 Try&Decide: typical use cases .................................................................................................................... 158

12.5 Acronis Secure Zone ..............................................................................................................159

12.5.1 12.5.2 12.5.3 12.5.4 12.5.5

Creating and managing Acronis Secure Zone ........................................................................................... 160 Acronis Secure Zone location ..................................................................................................................... 160 Size of Acronis Secure Zone........................................................................................................................ 161 Acronis Secure Zone protection ................................................................................................................. 162 Removing Acronis Secure Zone.................................................................................................................. 163

12.6 Adding a new hard disk..........................................................................................................163

12.6.1 Selecting a hard disk.................................................................................................................................... 164 12.6.2 Selecting initialization method ................................................................................................................... 165 12.6.3 Creating new partitions .............................................................................................................................. 165

12.7 Security and Privacy Tools .....................................................................................................167

12.7.1 Acronis DriveCleanser ................................................................................................................................. 167 12.7.2 System Clean-up.......................................................................................................................................... 171 12.7.3 Hard Disk Wiping methods......................................................................................................................... 177

12.8 Mounting an image................................................................................................................178

12.9 Unmounting an image ...........................................................................................................179

12.10 Working with .vhd(x) files ......................................................................................................179

12.10.1 Converting Acronis backup......................................................................................................................... 179

12.11 Importing and exporting backup settings..............................................................................180

12.12 Acronis Universal Restore......................................................................................................181

12.12.1 Creating Acronis Universal Boot media ..................................................................................................... 182 12.12.2 Using Acronis Universal Restore ................................................................................................................ 184

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13 Troubleshooting .......................................................................................................... 185 13.1 Resolving the most frequent issues.......................................................................................185 13.2 Acronis System Report...........................................................................................................186 13.3 Acronis Smart Error Reporting...............................................................................................187 13.4 Sending feedback to Acronis .................................................................................................188 13.5 How to collect crash dumps ..................................................................................................189 13.6 Acronis Customer Experience Program .................................................................................190

14 Glossary of Terms ........................................................................................................ 192

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1 Introduction

1.1 What is Acronis? True ImageTM?

Acronis True Image 2021 is a complete data protection solution that ensures the security of all of the information on your PC. It can back up your documents, photos, emails, and selected partitions, and even the entire disk drive, including operating system, applications, settings, and all of your data. One of its main features is Antivirus Protection consisting of Active Protection and Antivirus scan which is a combination of data protection and security features.

Backups allow you to recover your computer system should a disaster occur, such as losing data, accidentally deleting critical files or folders, or suffering a complete hard disk crash.

Online Backup allows you to store your files and disks on Acronis Cloud. Your data will be protected even if your computer is lost, stolen, or destroyed, and your data can be entirely recovered onto a new device, if needed.

Key features:

Disk backup to a local storage and to Acronis Cloud (p. 45) File backup to a local storage and to Acronis Cloud (p. 47) Antivirus and antimalware Protection (p. 121) Acronis bootable media Hard disk cloning (p. 135) Data archiving (p. 112) Family data protection (p. 117) File synchronization (p. 130) Security and privacy tools (p. 167, p. 142)

You cannot create backups to Acronis Cloud with Acronis Startup Recovery Manager and Acronis bootable media.

Getting started

Learn how to protect your computer with two simple steps: "Protecting your system (p. 17)".

1.2 New in this version

Improved functionality that integrates real-time malware protection and on-demand antivirus scanning to defend your data, applications, and systems against all types of malicious software: Malware Ransomware Illicit cryptomining

Real-time antimalware protection Signature-based analysis (Traditional AV) New generation behavioral analysis engine External device protection

On-demand antimalware scanning

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Copyright ? Acronis International GmbH, 2003-2021

 Full and quick Scheduled and manual run Quarantine. Configure the automatic or manual moving of suspicious files to a safe location from which they cannot harm your data. Web filtering protects you from potentially harmful websites and untrusted web resources by blocking the access to them, based on your list of trusted or untrusted URLs. Videoconference protection prevents injection attacks on Zoom, Cisco Webex, and Microsoft Teams. A redesigned Web Restore page that makes the Anywhere Access to cloud data faster, more secure, and convenient. .tibx archives can now be mounted, moved, renamed, and converted to the .vhd format. Added quick validation for backups ? an option to validate only the latest backup version to speed up the standard validation process. Improved replication of backups to Acronis Cloud to support replicating via unstable internet connections. In case of a connection issue, the replication of backups to Acronis Cloud stops. When the connection is restored, the already replicated data is not replicated again and the replication continues from the point where it stopped. Integration with Windows Security Center

1.3 Backups created in Acronis True Image 2020 or later

Acronis True Image 2020 introduced a new backup format - TIBX, which is even more reliable and convenient. The TIBX format is used for disk backups created to internal drives, external drives, network storage.

Backup file naming

With .tibx files, the file name has only the backup name and an incremental counter. It does not contain any additional information such as backup method, backup chain number, backup version number, or volume number, which were used with the TIB format.

A backup name may look like:

1. my_archive.tibx 2. my_archive_0001.tibx 3. my_archive_0002.tibx 4. my_archive_0003.tibx

Backup schemes

Backing up in the TIBX format supports all backup schemes. As opposed to the TIB format, which saves every backup version as a separate file, the TIBX format saves full and differential backup versions as separate files, while incremental backup versions are automatically merged into their base backups (full or differential).

Cleaning up TIBX format backups

If you'd like to clean up backup versions you do not need anymore, use automatic and manual cleanup methods.

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