Technical Tips upto No - Avaya
Technical Tips upto No.99
• No. 99 - CT Integrator with SP4
• No. 98 - Upgrade Procedure for Level 7.2 to 8.0
• No. 95 - BRI Firmware Version 2.7
• No. 94 - SDX TSG Hours Christmas 1998
• No. 93 - Introduction of New DH1 DECT Handsets
• No. 92 - Historic Technical Tips
• No. 91 - Reported Issues on V7.2
• No. 90 - New Version Firmware for Combo and BRI
• No. 89 - DECT Surveys
• No. 88 - Roaming Agents
• No. 87 - Barrier Boxes and MPAs
• No. 86 - Digit Translations
• No. 85 - V7.2 DDI Trunk Settings
• No. 84 - Increase In Alog 0/16 ELF Returns
• No. 83 - SDX Voice Manager 5.9/08
• No. 82 - SDX ACD 5.2a
• No. 81 - V7.1 Software on V Seies CPU's
• No. 80 - CPU V with Level 7.1 Software
• No. 79 - Level 7.1 Software
• No. 78 - INDeX Communications Port Lockup
• No. 77 - New Version DASS/DPNSS Firmware
• No. 76 - DECT Sidetone Suppression
• No. 75 - DT/TT Sockets
• No .74 - INDeX DECT – DCU PCS Status Change
• No. 73 - Forced PIN & DSS Keys
• No. 72 - BRI Cassettes & Frame Sync
• No. 71 - DECT B-Answer (Auto-Answer)
• No. 70 - DECT Sidetone Suppression
• No. 69 - DECT Charger PSU Changes
• No. 68 - INDeX Memory Reload From Flash
• No. 67 - Controlled Release of Level 7.0
• No. 66 - Power Fail Circuits on Analogue Cassettes
• No. 65 - DSS/BLF Port Selection
• No. 64 - Node Numbers
• No. 63 - Basic Rate Workshop
• No. 62 - SDX PC3.75
• No. 61- Energis With SDX
• No. 60 - Voice Manager Integration on INDeX
• No. 59 - ALOG 2/8 and ALOG 4/2
• No. 58 - Heat Dissipation
• No. 57 - L50 Replacement for SDX PC1, PC1.1 and PC2
• No. 56 - ACD Call Costing Software
• No. 55 - CPU Software Upload
• No. 54 - INDeX Software 6.3 and Global Voice Managers
• No. 53 - PCS 7 DSLC
• No. 52 - DT - Paging on Handset
• No. 51 - PC4
• No. 50 - 4 Digit Integrated VM
• No. 49 - General Release - Level 6.2 Software
• No. 48 - New Modem From SDX
• No. 47 - INDeX - Off Switch Divert using Trunk Dispositions (Q931 Basic/Primary Rate)
• No. 46 - Versions of DSLC
• No. 45 - Scrolling Wallboards
• No. 44 - ACD Windows Client Printing
• No. 43 - Primary Rate Q931 - Mercury
• No. 42 - Link Cassette PCS4
• No. 41 - Electrostatic Discharge
• No. 40 - Database Reset
• No. 39 - Static/TT's/DT's
• No. 38 - ACD Wallboard
• No. 37 - Patches for Breakout on INDeX 6.2 Software
• No. 36 - Voice Manager 5.9/07 and INDeX 6.1
• No. 35 - Alog PCS Change
• No. 34 - WOC 3.1 Settings Options
• No. 33 - INDeX Cabinet Cables
• No. 32 - ACD Wallboards
• No. 31 - Mercury Primary Rate
• No. 30 - SDX PC3.75 and Valid Memory Addresses & System Configurations
• No. 29 - INDeX Installation
• No. 28 - Technical Tips on the Web
• No. 27 - PABX Codes
• No. 26 - Commissioning a CPU
• No. 25 - ACD Emergency Dongle
• No. 24 - ALOG Trunks
• No. 23 - EURO ISDN Primary Rate Card
• No. 22 - ALOG PCS 8
• No. 21a - INDeX DPNSS/DASS Cables
• No. 21b - Termination of INDeX 32 Pair Cables
• No. 21c - Technical Support Group Calls
• No. 20 - Upgrading Voice to Level 5.9
• No. 19 - Voice Manager 5.9/01
• No. 18 - Rack Mount Fan Assembly
• No. 17 - PRI Q931
• No. 16 - INDeX PC Connection
• No. 15 - Tone Generation From DT's
• No. 14a - PC Installation
• No. 14b - 6.1 Trunk Disposition Working
• No. 13 - Patches for INDeX 6.0
• No. 12a - Tone Access Service
• No. 12b - Breakout Via DC5/10
• No. 12c - DTLC Trace
• No. 11a - Extension Monitoring
• No. 11b - DTI Speed Dials
• No. 10a - Terminal User Type on WOC
• No. 10b - Hotline on POT Extension
• No. 9a - Voice Manager 5.9 Upgrade
• No. 9b - DPNSS
• No. 9c - DASS 3.1kHZ Audio Service
• No. 9d - Group Pick Up
• No. 9e - TWLC/TWC Call Cut-Off on Analogue Lines
• No. 8 - Voice Manager 5.9
• No. 7 - Upgrading ACD 4.2A to 5.1
• No. 6a - Fax Back on Voice Manager 5.9
• No. 6b - ADL command 'PLAY GREETING OF'
• No. 6c - General Installation
• No. 6d - Trend Aurora
• No. 6e - Fax/Modem Over DASS
• No. 5 - DASS/DPNSS Cassettes
• No. 4a - Speed Dial Routing
• No. 4b - UPS
• No. 3a - 6.1 Upgrade
• No. 3b - CLI Speed Dial Matching
• No. 2a - SDX Voice Manager 5.9 / Dialogic D/21-UK Compatibility
• No. 2b - License Keys
• No. 1a - Automatic Off Switch Routing
• No. 1b - Euro ISDN Primary Rate (PRI) Cassette
• No. 1c - Voice Mail
No. 99 - INDeX CT Integrator 2.0 and 2.02
26th February 1999
It has been found that CT Integrator Server is not compatible with Windows NT 4.0 service pack 4. This will be resolved in the next version of CT Integrator, which should be available in the next two or three months.
In the meantime DO NOT install CT Integrator Server on a PC with NT 4.0 service pack 4. Instead use NT with service packs 1 or 3.
No. 98 - Upgrade Procedure from INDeX Level 7.2 to 8.0
26th February 1999
When upgrading an existing INDeX system from Level 7.2 to 8.0, please adopt the following procedure:
• Take a kermit download of the Level 7.2 database.
• Within the Monitor / Loader (CJW) erase both the system software (Z) and the database (W).
• Upgrade the CPU to Level 8.0 software.
• Upload the 7.2 database onto the Level 8.0 CPU.
This is the recommended method of upgrading existing sites to Level 8.0. Alternative methods of upgrade will result in an unsuccessful database conversion.
No. 95 - BRI Firmware Version 2.7
14th January 1999
The Basic Rate Firmware available on the web site has been replaced with Version 2.7, all BRIs coming out of the factory will be at V2.7 (PCS 7). Previous versions of the Basic Rate Cassette can be upgraded by uploading the latest firmware.
The changes relate to improvements to the following:
• Layer 2 handling for international (NZ) trunk operation.
• Conformance to the new TBR3 Euro ISDN standard.
• Alignment with the Basic Rate Combo (BRIC) BRI firmware.
• Increased time-out for detecting S Bus deactivation by devices on the bus.
Databases
It is time to remind Installers/Maintainers to keep frequent backups of the switch database (and ACD/VM configurations), and keep historic versions of the config (as per usual IT practice). There have also been some recent occurrences of resellers re-typing databases for INDeX's. We believe that in the vast majority of circumstances this time consuming activity is not necessary. Firstly in a well managed site a recent backup will be available as will details of any changes, secondly occurrences of confirmed database corruption are very rare. We have re-iterated to our Technical Support Team the need to verify that the database is corrupted before recommending a re-type. We are willing to make the recommendation in writing if resellers request.
E-Mailing Technical Support
The correct E-Mail address for all communication with TSG is gssfsg@ quoting Incident number and TSG engineer's name, this ensures that the mail can be dealt with even if the intended recipient is not available. Any information, traces, etc mailed to an individual's address risks not being actioned until the individual is back at their desk.
No. 94 - SDX TSG Hours Christmas 1998
17th December 1998
Please take the following Technical Support operational hours into consideration when reviewing your installation schedules for the coming weeks.
Technical Support Group (TSG), recognising the likelihood that there may be installations and/or maintenance calls taking place throughout the Holiday period, telephone support by TSG will be provided as follows:
|Date |Cover |
|Thursday 24th December - Christmas Eve |8.00 a.m. - 5.00 p.m. |
|Friday 25th December - Christmas Day |CLOSED |
|Saturday 26th December - Boxing Day |CLOSED |
|Sunday 27th December |CLOSED |
|Monday 28th December - Bank Holiday |CLOSED |
|Tuesday 29th December |8.30 a.m. - 5.00 p.m. |
|Wednesday 30th December |8.30 a.m. - 5.00 p.m. |
|Thursday 31st December |8.30 a.m. - 5.00 p.m. |
|Friday 1st January 1998 - New Years Day |CLOSED |
|Saturday 2nd January 1998 |CLOSED |
|Sunday 3rd January 1998 |CLOSED |
|Monday 4th January 1998 |Normal service resumes. |
Please Note: For those Resellers registered for the 24 hour Out of Hours Support, the usual number will be operational throughout the entire Christmas holiday period.
No. 93 - Introduction of New DH1 DECT Handsets
27th November 1998
With immediate effect all DECT DH1 Handsets will be supplied with revised software in readiness for the DECT Feature Integration being introduced with Level 8.0.
The DH1 with revised software will have an INDeX Menu prompt displayed in the window of the handset, when the Menu Button is pressed. This will provide the INDeX Menu feature when used in conjunction with DECT Feature Integration introduced with INDeX Level 8.0.
The INDeX Menu feature will have no effect on the performance of handsets installed on pre Level 8.0 sites and are backwards compatible with all versions of INDeX DCUs supplied by Avaya Express European Products. DH1s without the revised software are compatible with Level 8.0 call presentation feature enhancements, including CLI and Alpha Tagging. These handsets will not have access to the INDeX Directory Functions and to receive these features the revised software DH1s are required.
The introduction of this Handset prior to the release of Level 8.0 CPU software enables customers purchasing DH1 handsets now the future benefits associated with DECT Feature Integration.
The DH1s with revised software are identified by the date of manufacture, which can be found within the battery compartment. Any handsets manufactured after week 41 will have the new INDeX menu feature. For example, a handset manufactured during the 42nd week of 1998 will have the marking 98W42.
If you have any queries or questions relating to this Technical Tip please contact Jamie Lawson on +44 (0)1707 39 22 00.
No. 92 - Historic Technical Tips
29th September 1998
After a couple of recent issues it seems worthwhile to repeat some announcements from 1996 (all historic Tech Tips/Technical Bulletins and Reseller Updates are available on the Web Site). The modified CPU connection harness has been shipped since early 1997 and can be easily identified as not having pins 1 and 4 not connected on the back of the 9way serial ports.
INDeX Cabinet Cables
Further to TECH TIP 29th July - No. 16, this is to reiterate that it is important that only SDX supplied cables are used to connect peripheral equipment to the INDeX system.
The INDeX currently supplies raw + 5 and 5 voltage on pins 1 and 4 of the maintenance port, which was originally required for powering dongles.
The use of incorrect cables could produce conditions whereby excessive currents will be drawn from the maintenance port, resulting in damage to either the INDeX or the connected equipment. Versions of INDeX cabinet to be produced in the future (date to be advised) will have these power pins removed.
Re:- External Music on Hold Cable
There have recently been an increasing number of enquiries regarding the Music on Hold cable and socket on the INDeX platform.
The MOH socket on the INDeX cabinet is a UK standard which requires an 18.8mm x 3.5mm jack plug. Most ‘off the shelf’ jack plugs are the Japanese standard which are 14mm in length. The use of these non-compatible plugs on INDeX will result in poor audio quality and very low volume levels.
SDX BSL now have EMC approved cables available suitable for connection to the INDeX CAB-CU MOH socket. The specification of the cable is:
• 18.8mm x 3.5mm plug to 14mm x 3.5mm plug, 1 metre in length.
• Order code CCMOHUKJP
The MOH socket on the INDeX cabinet CAB-CU will be changed in the near future to be brought into line with the Japanese standard. This change will be notified to you in due course specifying proposed date of implementation, the new PCS level and the availability of the new variant of EMC approved MOH cable suitable for the new socket.
The INDeX 100S, scheduled for launch in August, will have the Japanese standard 14.4 mm MOH socket.
No. 91 - Reported Issues on V7.2
28th September 1998
The following issues have been reported on INDeX Level 7.2 software:
• An incoming call (Euro ISDN or DASS2) to an INDeX is routed via a network translation over DPNSS to a busy terminal, the caller is returned NU tone when the terminal is set for reject on busy. This is not patchable and will be fixed in Level 8.0 software.
• An Incoming call to an INDeX is routed via a Pilot number to another INDeX via DPNSS. If there are no agents in group the call will fail to move to the next disposition and the caller will receive Ring Tone. A patch for this is available from TSG and will be fixed in 8.0.
No. 90 - New Version Firmware for Combo and BRI
17th September 1998
There are new Firmware versions for the BRI and COMBO cassettes, they can be downloaded from the Technical Zone of the SDX Web site. The firmware versions are:
• BRI V2.5 - Modifications to the S protocol handler to improve resilience with certain routers and prevent the BRI port locking up.
• COMBO V1.7 - Fixes an issue where incoming callers to an INDeX occasionally hear DTMF tone when answered. The problem affected a small number of sites and was cleared by resetting the cassette or making an outgoing call on the trunk affected. When upgrading to 1.7, it is advisable to check that the DSP code is at 1.2. Please remember to upgrade the Control Code to 1.7 before upgrading the DSP to 1.2, where necessary. More detailed upgrade instructions are available on the SDX WebSite. This version supersedes V1.6 that was released to support the V series processor.
No. 89 - DECT Site Surveys
17th September 1998
When performing a site survey it is important that the handset is off hook so that the Q52 figure accurately reflects the Bit Error Rate for an active connection, (the Survey Base Station has a 3.5mm jack to allow a music source to be connected so that audio quality can be monitored from the handset). It is also important that the survey is performed when the site is in it's normal state, not for example during building or refurbishment, to ensure that the measurements made accurately represent the final operating environment and the expected coverage is achieved.
No. 88 - Roaming Agents
We have problems reported caused by swapping extensions numbers using the Roaming Agent number of an agent logged in at the time rather than the extension number. The problem occurs when the agent logs off leaving the terminal without a number and the Agent number locked.
In order to avoid this problem only swap the physical extension numbers and not the logged in Agent Numbers.
No. 87 - Barrier Boxes and MPAs
When using headsets with MPA Units, a Barrier Box should be fitted to prevent ESD damage to TT/DT Terminals. Please note, that when operating this way a handset connected to the MPA Unit will experience one way transmission. This is due to the blocking action of the Barrier Box and not a fault with the MPA Unit.
No. 86 - Digit Translations
It appears that some people have been mis-using the steps in a digit translations to provide multiple translations using a single translation number. For Example;
String Analysis
123 -> Translation 1
789 -> Translation 1
Translation 1
Step1 -> Replace 123 with 321
Step2 -> Replace 789 with 987
This is not a valid use of the translations and more recent software releases (7.1/2) will reject a call that is passed through a translation used for multiple strings. Please use different Translations for different numbers.
No. 85 - V7.2 DDI Trunk Settings
In order to accommodate two new trunk interface cassettes within Level 7.2 the DDI Line option on the Trunk Menu has been modified. Please refer to the following excerpt from page 6 of the 7.2 Addendum;
To set the number of DDI digits received on an R2 DID or PRI trunk:
1. From the Main Menu select Trunk and enter the trunk's directory number.
2. Select Call distribution.
3. Select DDI Line and enter a number between 0 and 8.
o Entering 0 sets the trunk to variable length DDI and is displayed as yes. This option should only be used for non-R2 DDI trunks.
o Values from 1 to 8 are shown as entered and indicate that DDI will be based on that number of ddi digits.
o Pressing Enter sets the trunk to no DDI and is displayed as no.
In summary, if you are installing a cassette that supports DDI and is not a R2 DID cassette, then you should set the DDI Line to 0.
No. 84 - Increase In Alog 0/16 ELF Returns
Following a small, but noticeable increase in early life failures (ELF) returns of the Alog 0/16 at the beginning of July, an internal investigation was immediately undertaken in order to discover the cause of these returns.
The investigation revealed that it is possible to occasionally reproduce a failure by repeated attempts of hot maintaining the Alog 0/16 cassette. However, the test condition necessary to provoke this failure are not representative of the normal operation experienced in the field. To the best of our knowledge, the failure of these cassettes is rare and only occurs on the 0/16. Other variants of the Alog cassette do not exhibit the same issue.
The conclusion from this investigation is that there has been no down turn in the resilience or performance of the Alog 0/16, but that ongoing monitoring of the situation is necessary.
During the investigation period there was a temporary delay in the shipment of these Alog 0/16 cassettes. With immediate effect, all outstanding orders of the Alog 0/16 have been fulfilled and normal delivery of this product has resumed.
No. 83 - SDX Voice Manager 5.9/08
The SDX Voice Manager software level 5.9/08 Introduced further anti-fraud features. This resulted in the option of being able to change the transfer number from within a mailbox being disabled. As described in Technical Bulletin 52, the feature can be restored by coping over a DOS file to re-enable the feature. The new file names required to do this are as follows:
• *First in first out with transfer option = 4.FIF
• *First in Last out with transfer option = 4.FIL
• First in first out transfer feature disabled = 4FIFTOFF.PGM
• First in last out transfer feature disabled = 4FILTOFF.PGM
The above programmes also cater for the message retrieval order.
No. 82 - SDX ACD 5.2a
Temporary Withdrawal of SDX ACD Manager Level 5.2a software from Controlled Release
We have become aware of two specific issues relating to reports on 5.2a software. They are:
1. Outgoing specialised reports, specifically account code reports.
2. Running Incoming reports from clients.
Both issues have only been observed on configurations containing extreme numbers of DDI’s and account codes.
Until such time as these issues have been qualified and resolved to Avaya Express European Products satisfaction, SDX ACD 5.2a software will remain on temporary hold.
SDX ACD 5.2 will continue to be shipped as standard. Any enquiries please contact technical support.
No. 81 - V7.1 Software on V Seies CPU's
11th June 1998
Further to the recent Tech Tip (No. 80) regarding cassette reset issues on some sites it has been decided to pre-patch CPUs before shipping from now on. The CPUs will also be loaded with all the patches notified in Tech Tip No. 79, for reference these are;
• Group Cells Fix
If the number of group cells used exceeds 1500, there can be problems with group operation, including call pick up not working.
• Re-Queue Fix
When a Voicemail supporting Call Queuing intercepts an incoming call, the call is incorrectly placed back at the end of the queue following the caller receiving the Queuing message.
• DPNSS Divert No Answer
An internal call will not follow a Divert No Answer across a DPNSS network. The call is terminated at the point of the ringing timer expiring and the divert taking place.
• Fix for Cassette Reset
The patch to fix the occasional line card reset issue identified in Tech Tip 80. This patch must be applied if the equipment configuration of an existing system using CPU V is to be revised, i.e. adding or changing cassettes.
Additionally, if you are planning to visit an existing INDeX system with V series CPU’s, we strongly advise that you also follow the process of contacting Technical Support for application of the patches.
No. 80 - CPU V with Level 7.1 Software
11th June 1998
It has come to our attention that certain INDeX installations equipped with a CPU V, may experience occasional cassette resets. This has only been experienced on a very small percentage of the estimated installed base of approximately 700 CPUV based INDeX Systems.
A patch has been written to overcome this issue and is available from SDX TSG.
The patch must be installed by SDX TSG via modem and it will not be made available on the Web site.
In order to get the patch installed contact TSG during usual office hours (0830 to 1700) on 01707 364404. Please ensure that a modem is available on port one of the INDeX . As with other INDeX patches there will be no disruption to normal switch operation.
The functionality of this patch will be incorporated in V7.2 software which is due for controlled release during June 1998.
No. 79 - Level 7.1 Software
28th April 1998
7.1 Database Sizes
Due to the increased capabilities of the V series CPU requiring a larger DataBase it is not possible to take a database from a V series CPU and upload it to an original CPU as it is too big. You can, however, take a database from an original and upload it to a V series CPU.
7.1 Patches
A number of issues have been identified following the controlled release of Level 7.1 software and the following patches are available to address them;
1. Incorrect Secondary Dialtone
Only affects original CPU (all sizes), V series not affected - Patches for original CPU on Web Site
2. BRI sign on - International, not issued in UK
3. Internal Divert No Answer across DPNSS
Original CPU (all sizes) and V series, Original CPU patches on Web Site.
An internal call will not follow a Divert No Answer across the DPNSS network. The call is terminated at the point of the ringing timer expiring and the divert taking place.
4. Inhibit BRI Text Messages:
Original CPU (all sizes) and V series, Original CPU patches on Web Site.
An incoming call on a Basic Rate Line will not match the CLI with a Speed Dial Name. This is due to the CLI also being delivered in a 'Display Text' message which overrides CLI lookup. This will not occur if the call is presented on an ETSI compliant Basic Rate line, which does not have the display message. BT and Cable and Wireless are now installing the ETSI compliant BRI lines as standard, therefore new installations should not be affected.
5. Fix for Re-Queue
Original CPU (all sizes) and V series, contact TSG for patches.
When a Voicemail supporting Call Queuing intercepts an incoming call, the call is incorrectly placed back at the end of the queue following the caller receiving the Queuing message.
6. Fix for Group corruption (part 1)
Original CPU (400 & 800) and V series (400 & 800), contact TSG for patches.
If the number of group cells used exceeds 1500, there can be problems with group operation, including call pick up not working.
Load with part 2.
7. Fix for Group corruption (part 2)
Original CPU (400 & 800) and V series (400 & 800), contact TSG for patches.
INSTALL Both parts 1 & 2.
Patches 6 & 7 are also available for V6.3.1 software CPU400 & CPU800 from TSG. Due to issues with the patching mechanism on Level 7.1 software and the V series CPU, patches for the V series CPU will not be made available on the Web Site and can only be installed by TSG via a modem on port 1 of the CPU. Patches 5, 6 & 7 for the original CPU will be made available on the Web site as soon as possible.
No. 78 - INDeX Communications Port Lockup
6th April 1998
There have been some reports that the RS232 ports can lock up when using a modem link, which has dropped due to line noise. We have found that it is possible for the INDeX to see this noise as an XOFF(Ctrl S), which is the software handshaking command to stop sending. In these cases it has been possible to restart the port by sending the XON code (Ctrl Q) after re-connecting to the modem.
The SDX Reporter is an advanced maintenance tool for the SDX and INDeX range of Communications Platforms. It provides Added Security via password protection, Alarm and Activity Monitoring and then remote Alerting of those Alarms, whist allowing uninterrupted remote access to the SDX or INDeX Communications Platform to which it is connected.
The SDX Reporter also has an intelligent modem, which automatically resets every 24 hours or after every remote connection. This functionality prevents the SDX Reporter connecting to spurious line noise, and it is therefore always available for remote log-ons.
No. 77 - New Version DASS/DPNSS Firmware
13th February 1998
A new version of DASS(1.7) and DPNSS(1.8) Firmware is going into production. The firmware is uploadable to the cassette using the procedure in the Maintenance section of the INDeX Installation and Maintenance manual. After uploading the firmware to the INDeX you will be prompted for the number of channels, BEWARE it is possible to permanently downgrade the number of channels on a cassette but not upgrade back to the earlier value.
The most recent changes are;
• V1.4 to V1.6 (V1.5 not issued) Early 1997 Support for extended character sets and corrected rare problem of corrupted data in Time Slot 16 causing cassette to restart. Also Call costing data correctly detected.
• V1.6 to 1.7-DASS / V1.8-DPNSS (V1.7 DPNSS not issued) Late 1997 - Increased time-out for loss of 2Mb before causing re-start of circuit to allow for poor quality 2Mb links.
No. 76 - DECT Sidetone Suppression
6th February 1998
It has been found that the standard DECT sidetone suppression algorithm can be triggered by loud background noise, causing reduction in the volume of the ear piece. A new version of firmware (PCS 8) for the DAB (IWU) board has a modified algorithm and with PSC4 software on the DECT unit and the Windows Programming Software (available from Web site - http//:) allows several different levels of background noise tolerance to be selected. The PCS 8 DAB is now available from stock and can be ordered on Credit Pending Return basis to upgrade existing sites if required.
No. 75 - DT/TT Sockets
2nd December 1997
There have been a few instances recently of problems reported on DT/TT terminals that have been wired up using Master Sockets. The Installation & Maintenance manual is quite clear on the subject;
– DT & TT Terminal Sockets:
Each INDeX DT or TT terminal requires a slave jack (LJU 2/3A) socket connected to the MDF by a single twisted-pair cable. The wires connect to socket terminals 3 and 4.
– Two-Wire Extension Sockets:
All two-wire devices connected to the INDeX require a master jack (LJU 2/1A) socket fitted with gas discharge tubes for additional protection. The socket connects to the INDeX MDF by a single twisted-pair cable. The wires connect to socket terminals 2 and 5.
This must be considered when selecting Adaptors for use on structured cabling systems.
No .74 - INDeX DECT – DCU PCS Status Change
20th November 1997
The INDeX DECT DCU has changed to S/W PCS 4 (previously S/W PCS 3) and H/W PCS 4 (previously H/W PCS 3). The PCS changes reflect a change to a new version of software and a new version of DCU motherboard firmware PROM (required to support the new system software).
The new system software supports enhanced system management and configuration options and introduces a number of new user features. These are summarised below:-
• Simple Message Service (SMS)
Allows alpha numeric text paging messages to be sent to an individual or group of DH1s from a new version of the SIO programme (DH1 S/W PCS 4 only).
• CLIP Stack
A DH1 feature that provides a list of the last 5 unanswered calls from other DH1s, giving calling number and time of missed call (DH1 S/W PCS 4 only).
• Change to DTMF Dialling
Allows DH1 users to switch to DTMF dialling during a call. Applicable only to INDeX DECT systems connected using pulse dialling to the host PBX.
• Enhanced System Configuration and Management
o DCU S/W PCS 4 support the use of a new version of the SIO programming utility that allows system configuration data to be down loaded, viewed and changed on line.
o DCU S/W PCS 4 also supports the use of a Windows administration programme (PCS 2) as an alternative to SIO. With the Windows programme all system configuration data and system functions can be managed with a simple, logical GUI. The use of a text editor to create system configuration files is not required when using the Windows programme.
All DCUs at S/W PCS 4 are supplied with a SIO PCS 4 (earlier versions are not supported) and associated Kirk Telecom A/S manual (Avaya Express European Products version in preparation). SIO PCS 4 has new features relating to system configuration, database download and on line changes, but the basic system initialisation remains the same:-
• 1. Edit the f_app_db.dat file using a text editor.
• 2. Convert the f_app_db.dat file using programme appdbktb.exe
• 3. Upload the f_app_db.ktb file into the system using the SIO command shift F2.
• 4. Run the base station cable delay measurement – SIO command control F2.
• 5. The system will restart when the cable delay measurement is complete.
• 6. Place the system into subscription mode – SIO command shift F10 and then enter 1.
• 7. Subscribe handsets.
• 8. Exit subscription mode – SIO command shift F10 and then enter 0.
DCU at S/W PCS 4 and H/W PCS 4 is backwards compatible with all other system components available since the launch of INDeX DECT, i.e. DAB, DEB, DH1, DBS. The new user features introduced by DCU S/W PCS 4 are only supported by DH1 at S/W PCS 4.
An upgrade kit allowing PCS 3 DCUs to upgrade to PCS 4 is currently being evaluated.
INDeX DECT - DH1 PCS Status Change
The DH1 has changed to S/W PCS 4 (previously software PCS 3), in order to support the new user features of SMS, CLIP Stack and change to DTMF sending introduced by DCU S/W PCS 4. The DH1 S/W PCS 4 also provides enhanced battery status information via the handset menu option.
DH1 S/W PCS 4 is compatible with DCU PCS 3. A combination of DH1 S/W PCS 4 and PCS 3 may be used on the same INDeX DECT system.
Windows Administration Programme (1331 0300 PCS 1B)
The Windows admin programme PCS 1B is now available for use with DCU PCS 3 and may be down loaded from the SDX Web site. This programme allows the system configuration data file to be created, edited and uploaded to the system in a GUI environment. SIO is still required for base station cable delay measurement and other system functions.
Windows Administration Programme (1331 0301 PCS 2)
The Windows admin programme PCS 2 is now available for use with DCU PCS 4 and may be downloaded from the SDX Web site. This programme allows all system database and management functions to be managed from a GUI environment, including database download and online configuration changes. When using Windows admin programme PCS 2, the use of SIO is no longer required.
No. 73 - Forced PIN & DSS Keys
31st October 1997
The Forced PIN feature can be overridden by programming a trunk against a DSS key and using that key to select the trunk for out dialing. If this feature is to be used on terminals with DSS keys it is recommended that the terminal password is changed from the default to prevent users programming a trunk against a key.
No. 72 - BRI Cassettes & Frame Sync
31st October 1997
There appears to be a certain amount of confusion regarding BRI cassettes settings and Frame Synch, this Tech Tip aims to clear these up.
• Frame Synchonisation Recovery
The BRI card, will if it is in the frame synch table, provide a clock source derived from the first channel (starting at 1) that is a T interface and is receiving a valid signal. If a channel is set for S or is not connected it will be skipped. If there are no T interfaces with valid signals the cassette can not provide a clock source and the next higher entry in the Frame Synch table will be used.
• Circuit Type - S or T or X
This should be set as appropriate for the equipment connected. S for the connection of ISDN Terminal Equipment to INDeX. T for ISDN NeTwork connections to INDeX where power is being fed to the INDeX by the network. X for ISDN NeTwork connections to INDeX where power is NOT being fed to the INDeX by the network.
• Circuit Type Suffix - P or M
This should be set as follows;
o T Interfaces should be set to M (point to multipoint operation)
o If the BRI Firmware is PCS 1.8 or later S interfaces should be set for M (point to multipoint operation)
o Firmware before PCS 1.8 S interfaces should be set for P (point to point operation)
No special settings are required for interfaces that are not in use.
Any changes of an interface type S T X or M P require the Cassette to be reset to fully re-initialise the interface.
No. 71 - DECT B-Answer (Auto-Answer)
29th October 1997
With the current software on the DCU (PCS 3) and DH1 handset (PCS 2D) the B answer feature (auto answer) only works when the DECT system is set for System Ringing. The DECT system defaults to Exchange Ringing and is changed is to System Ringing modifying the appropriate section in the ‘f_app_db.dat’ file from;
/ Ringing Mode
:1, /Exchange ringing
To
/ Ringing Mode
:0, /System Generated Ringing
With Exchange Ringing all calls to DH1s ring with a burst of double cadence tone followed by continuous single cadence tones. With System Ringing all calls to DH1s ring with single cadence tones.
No. 70 - DECT Sidetone Suppression
29th October 1997
All DECT handsets incorporate a sidetone suppression circuit that reduces the receive volume during speech transmission, so that sidetone is at a comfortable level. Loud levels of ambient noise, e.g. factory environments, can cause false operation of the side tone suppression circuit, resulting in complaints of low receive volume. To overcome this problem it is possible to disable sidetone suppression on INDeX DECT, this is done by changing the value in the Suppressor column for the IWU card(s) in the ‘f_app_db.dat’ file.
This option IS only implemented on DECT software PCS 3 or later and will affect all 8 ports on the card. ALL SYSTEMS SINCE LAUNCH (9 MAY 97) HAVE BEEN SUPPLIED AT S/W PCS 3.
Using INDeX DECT with sidetone suppression off, in quiet environments result in an increased sidetone level on the handset.
No. 69 - DECT Charger PSU Changes
29th October 1997
• UK Chargers
The specification of the handset charger plug top PSUs (PSUCH-DECT as supplied with DECT-CH1 and PSU-CH4) has been revised. Units identified as 8464 2411can support a max. four 4 way chargers linked together or one single charger. The newer PSU version identified as 8464 2413 supports one 4 way charger or one single charger.
• EXPORT Chargers
The specification of the handset charger plug top PSUs (PSUCH-DECT-EU as supplied with DECT-CH1-EU and PSU-CH4-EU) has been revised. Units identified as 8464 2406 can support a max. four 4 way chargers linked together or one single charger. The newer PSU version identified as 8464 2405 supports one 4 way charger or one single charger.
No. 68 - INDeX Memory Reload From Flash
9th October 1997
The Reload from Flash option on all versions of INDeX software does not restore all parameters correctly. Some parameters are only read on a System Reset or mains restart. SDX, therefore, recommend that when the existing database, stored in flash, is required a System Reset is required for all parameters to be re-initialised.
No. 67 - Controlled Release of Level 7.0
29th September 1997
During the controlled release of Level 7.0f05, the following issues have been identified;
• The second period in the night service timetable does not toggle the switch in and out of night service.
• A call that is routed via a translation using the wait command, leaves the call attempt with no transmission. This only causes problems with switches wanting to use Least Cost Routing (LCR) that requires a wait command. i.e. Mercury 132 access continues to function correctly.
We are currently working on these issues and have fixed both the night service problem mentioned above, and the CTI problem mentioned in Technical Bulletin 36.
Overall Level 7.0f05 is working well, and we will be fixing the documented issues in the General Release version of 7.0. Resellers will be informed of the availability of this version in the near future. Please continue to feedback any issues with the controlled release of level 7.0f05.
No. 66 - Power Fail Circuits on Analogue Cassettes
15th August 1997
BABT require a minimum of 20% of all analogue lines to be available as power-fail circuits. In order to ensure that all INDeX systems sold meet these BABT regulations, Avaya Express European Products are clarifying the number of power fail circuits which are supplied on each analogue cassette.
| |ANALOGUE CASSETTE |NUMBER OF POWER FAIL CIRCUITS |
|AL-0-16 |Supports 16 x 2-wire |No Power Fail Circuits |
|AL-2-8 |Supports 2 Alog Trunks, 8 x 2 wire |1 x Power Fail Circuits |
|AL-4-2 |Supports 4 Alog Trunks, 2 x 2 wire |1 x Power Fail Circuits |
|AL-8-2 |Supports 8 Alog Trunks, 2 x 2 wire |2 x Power Fail Circuits |
|AL-8-8 |Supports 8 Alog Trunks, 8 x 2 wire |2 x Power Fail Circuits |
Please note that these details have been confirmed since the launch of INDeX, and as such are currently up to date and must be referred to when quoting for new systems.
No. 65 - DSS/BLF Port Selection
13th August 1997
A minor problem has been identified on INDeX systems when DSS/BLF units are connected to the first port of a DSLC in slot 1 of a cabinet. SDX strongly advise that all DSS/BLF's be installed on any other ports. This is relevant to all INDeX software presently in use. A resolution will be included in the next official software release.
No. 64 - Node Numbers
5th August 1997
The introduction of centralized voicemail and network diverts, on the INDeX system through software level 6.3, have made it essential for Network Node Numbers to be implimented.
Whilst network calls, may be able to be completed without node numbers, it is most probable that features will not work.
To ensure the features listed below will operate on a network, node numbers should always be applied.
• Centralised Voicemail
• Network Divert, All, Busy, No Answer
• Call Back
• Camp On
• Anti Trombone
On previous levels of INDeX software , INDeX systems networked without Node Numbers being present, may have had full feature functionality. Those same systems fitted with Software 6.3 must have Node Numbers applied to ensure that full DPNSS functionality is available.
No. 63 - Basic Rate Workshop
29th July 1997
SDX Technical Support are pleased to announce the availability of an INDeX Basic rate workshop.
The workshop has been developed by TSG and is specifically aimed at Technical persons with responsibilities for evaluating Basic rate devices. The workshop provides some detailed information about Basic rate / ISDN principles and some hands on practical work with a third party data device and recommended ISDN test equipment. The workshop is expected run for approx half a day. Attendance on any one Workshop is limited to 3 persons. Before setting any dates we would appreciate an indication of interest from your organisation.
No. 62 - SDX PC3.75
9th July 1997
SDX PC3.75 will not auto detect Hard Disk Drives above 2.1GB. This is a limitation of the BIOS. The supported hardware for the PC3.75 is the Seagate 1.087 GB HDD, Seagate 1.2GB HDD and Seagate 2.1GB HDD,
It should be noted that only SDX approved hardware should be used on SDX PC platforms.
No. 61- Energis With SDX
3rd July 1997
Energis have recently visited SDX to test/ view our products working with their new Cost Accounting service. DASS and analogue lines enabled for the new service by Energis were used for the test.
The Cost Accounting service allows the user to dial calls over the Energis network using the access code 1620, followed by a three digit extension number and then the phone number to be dialled. Energis are then able to extract the extension number information on the call costing records they produce for their customers.
The ARS of INDeX (and SDX running level 5.1.13 software) allows the insertion of the access code and extension number, thereby making this service accessible to SDX and INDeX users, for either all or selective calls, depending on the ARS settings.
The testing proved successful using both SDX and INDeX systems. It was also demonstrated that the SMDR record format was the same for both INDeX and SDX systems.
This seemed to be of interest to Energis as they also supply call logging equipment at the customers premises and the call log may be used for cross referencing by the customer.
No. 60 - Voice Manager Integration on INDeX
17th June 1997
When using the 4-digit numbering plan on the INDeX, the COPY feature will only allow the voice integration prompt to work with 4-digit numbers. This will mean that sites which use 3 and 4 digits extensions will only be able to copy a message to a 4-digit extension. This is correct operation for the INDeX to perform.
No. 59 - ALOG 2/8 and ALOG 4/2
9th June 1997
ALOG 2/8 and ALOG 4/2 cassettes only have one power fail circuit.
The INDeX Engineering Manual still states they have two, this is to be amended in all future manuals and alog documents.
The change was made 30/JAN/96,pcs 5 had two circuits, PCS 6 had one.
No. 58 - Heat Dissipation
3rd June 1997
The following is regularly requested information
Heat Dissipation: Worst case heat dissipation:
1 Cabinet with a PSU-8 and 8 cassettes = 353W x 3.412 = 1204 BTU
An INDeX 800 could have 4 Cabinets, therefore 1204 x 4 = 4816 BTU
1 Cabinet with a PSU-4 and 4 Cassettes = 147W x 3.412 = 502 BTU
No. 57 - L50 Replacement for SDX PC1, PC1.1 and PC2
9th May 1997
Problem
The Multi I/O (ACER L50) card supplied with SDX PC1, PC1.1 and PC2 has historically been problematic. There has been a higher than average failure rate for this product and the L50 had come to its life end. Therefore a replacement had to be sourced for repairs and spares.
Solution
A pair of cards supplied as follows:
I/O Card
Comprising 2 x HDD Controller, FDD Controller, 2 x Serial Ports (Supporting 16550 'fast' UART's), 1 x Parallel Port (Support EPP Mode and Standard Mode). Part Number ESIO - V4
Video
Trident T8900D - 1 MB SVGA Compatible
Application
The Pair directly replace the existing L50 and its predecessor the L24. (The L50 and L24 are interchangeable). Place the Video card into bottom most available ISA (16 bit) slot securing down as appropriate. Place the I/O card in the next available ISA Expansion slot. For all applications except the ACD Server this is a plug and play solution, no further actions are required.
For ACD Server, where a Remote Access modem is installed the 2nd Serial Port on the I/O card has to be disabled. To achieve this, perform the following prior to the I/O card being installed into the PC.
Jumper 10. Change Jumper from pins 1 / 2 to pins 2 / 3.
No. 56 - ACD Call Costing Software
6th May 1997
When installing Call Costing Software onto the ACD it will not work unless the Access Codes table has the PSTN access digit entered in the table.
No. 55 - CPU Software Upload
24th April 1997
When attempting to upload a new level of software to a CPU cassette typing in CJW after powering up the system will only work if the port is set to 9600 baud.
No. 54 - INDeX Software 6.3 and Global Voice Managers
23rd April 1997
It has been discovered a problem exists with sites using INDeX software 6.3 and Global voice managers These are pre-dominantly centralised voice mail sites but does affect local site calls
Using the SDXFIRST (SDXDRV) feature, calls transferred unsupervised from site A to site B with immediate divert set back to the voice manager at site A will play the auto-attendant message.
This also affects transferred calls on the Site A switch. A dial ahead transfer to an extension diverted to voice manager can again open the wrong mailbox.
This can be resolved short term by using the SDXLAST and copying it to SDXDRV in the C:\GLOBAL\RUNTIME directory.
Using SDXLAST in scenarios of chain diverts will open the last mailbox in the chain.
There may be other scenarios where this may happen, if you experience different scenario's listed to those above please contact Technical Support who can pass this information on.
No. 53 - PCS 7 DSLC
27th March 1997
SDX will shortly be introducing a PCS 7 DSLC (all variants), primarily for manufacturing improvements. There are, however, a number of minor issues that have also been resolved. These issues are:
1. Channel 28 lockup - the 28th channel on DSLC 32 stops functioning.
2. PCM clock lockup - the whole cassette can lockup.
3. Individual Port lockup when used with Cat5 cabling and Patch panels.
Both points 1. and 2. Above, have been witnessed on only a few sites. In all cases the cassette has to be pulled out and pushed in to recover the locked circuits.
Point 3. Has been observed on a number of sites and is only visible when patching of the extensions is performed.
Introduction is expected to reach the field during May/ June. There is no need for upgrades unless a site experiences major problems, in which case, prior to wide availability, it should be escalated to the Technical Support Group.
No. 52 - DT - Paging on Handset
24th March 1997
A paging call to any DT that is off hook and idle will be directed to the handset receiver and not the DT loudspeaker. This allows the INDeX to be connected to Approved external loudspeaker systems via the DT handset cord instead of an analogue trunk. Systems connected in this manner have the benefit of flexible paging groups that can include system terminals and external loudspeaker systems. In this configuration it is therefore possible to simultaneously page terminals and external loudspeaker systems.
The Loudspeaker System must be CE marked to indicate compliance with the EMC and Low Voltage Directives (EN41003 and EN60950). This is mandatory in UK and rest of Europe for all electrical products.
The matching Impedance of an external paging device should be 150 ohms.
Typical voltage levels on the DT Rx output:
1. DT set to min vol = 55mV p-p
2. DT set to max vol = 555mV p-p
Wiring of plug = Pins 2 & 3 (Inner-pair on linecord)
No. 51 - PC4
20th March 1997
The YAMAHA TC430HX Diskettes that are shipped with the SDX PC4.133 are NOT to be used to enable the sound card built into the PC4.133. The correct drivers will come available in the very near future and will be shipped with all new PC4.133's. If the new drivers are required for 3rd party applications on the SDX PC4.133 they will be available from SDX, Details to be given in a Reseller Update
No. 50 - 4 Digit Integrated VM
26th February 1997
4 digit dn for an integrated VM group (i.e. customisation, fast access etc.) does not work, i.e. you will receive the wrong greeting. A 3 digit dn works fine. This is the situation on all versions of INDeX software.
No. 49 - General Release - Level 6.2 Software
10th February 1997
Avaya Express European Products are pleased to announce that, with immediate effect, INDeX Level 6.2 software, the DSS/BLF and ACA Cassette are now on General Release. Therefore it is no longer necessary to complete an Application for Controlled Release form for systems requiring ACA Cassettes, DSS/BLFs, or Level 6.2 software.
The BRI Cassettes remain on Controlled Release for both 'T' and 'S' applications. The Controlled Release requirements for BRI cassettes are detailed later in this Reseller Update.
Details of Level 6.2 software, DSS/BLF and ACA Cassette functionality may be found in Reseller Update No 079 dated 8th August 1996. The new features, facilities and associated benefits enabled by Level 6.2 software are available to existing INDeX users as a simple upgrade. The opportunity exists for Resellers to charge for the software element of Level 6.2 upgrades to existing systems.
Therefore Avaya Express European Products are suggesting a retail selling price of £595 for the software element of Level 6.2 upgrades.
NB - Following installation experiences reported during the Controlled Release period, Avaya Express European Products wishes to announce that it is a mandatory requirement that sites upgrading to Level 6.2 software must correspondingly upgrade to a CPU PCS level of 11 or above.
With immediate effect, CPUs returned for repair will be upgraded to PCS 11. For existing CPU maintenance spares, Avaya Express European Products are offering an upgrade to PCS 11 free of charge. Please fax your stock requirements to Janet Lennon by 19th February '97, who will then advise returns procedure.
Level 6.2 software upgrade packs have been dispatched free of charge to all Resellers that have received Level 6.2 technical training. Additional upgrade packs may be ordered using the code INDeX-6.2, RSP £100 (normal MLD applies).
Level 6.2 technical training may be achieved through attending either 1 day INDeX workshop (T81) or INDeX IPM courses, please contact Carol Bell (01707 364154) for details of availability.
CPUs will continue to be dispatched at 6.1 software until 3rd February, from which point CPUs will be dispatched loaded with 6.2 software. These 6.2 CPUs will be shipped with the same License Keys free of charge as were supplied with 6.1.
NB - Level 6.2 software must be used for all systems with non BT provided Primary Rate Euro ISDN (Q931).
Controlled Release Requirements for BRI Cassettes
There has been some relaxation of the Controlled Release requirements for BRI Cassettes. This unfortunately has led to an increase in support calls to TSG, Sales Support and Product Marketing, and has also resulted in a number of customer issues.
Therefore for the benefit of all involved, Avaya Express European Products will operate the following Controlled Release procedure for BRI Cassettes without exception for both 'S' and 'T' applications:-
1. Details of the proposed INDeX system with BRI Cassette must be forwarded to Avaya Express European Products on the standard Site Registration form and the Application for Controlled Release form (sections 1, 2 & 5 must be completed). The Application for Controlled Release form was supplied with Reseller Update 79.
2. The Controlled Release BRI site must be fitted with a modem that is accessible to Avaya Express European Products.
3. A minimum of two sales people must have attended a level 6.2 Product Update Day (PUD). The PUD is sales training delivered by SDX Regional Account Managers to individual Resellers, covering the subjects of Level 6.2, DSS/BLF, ACA cassette and basic rate ISDN and BRI cassette functionality.
4. A minimum of two engineers must have received Level 6.2 technical training. This is obtained by attending a 1 day INDeX workshop (T81) that is focused on Level 6.2 conversion including BRI Cassette functionality. Alternatively engineers who have attended INDeX IPM courses since July 1996 will have received training at Level 6.2. For details of training courses please contact Carol Bell on 01707 364154.
5. Two engineers who have received Level 6.2 technical training must also have attended the two day ISDN concepts course (T2).
6. The Reseller shall possess a Trend Aurora II basic rate ISDN tester. Alternative basic rate test equipment may be acceptable with the prior agreement of the TSG department.
NB - If the Reseller does not provide installation and/or maintenance service, the chosen sub-contractor may satisfy conditions 4-6 as specified above.
No. 48 - New Modem From SDX
10th February 1997
Avaya Express European Products are introducing a new Remote Access Module (Modem). The new supplier is PACE, model Linnet 34fx.
The new Remote Access Module will be supplied from 17th February. The full specification will be provided on a reseller update to be issued shortly.
Among many other features, the Linnet supports dial back security which should be programmed for every installation as a first defence against unauthorized access. The Linnet also comes with life time technical support. The telephone number for PACE technical support is:- 01274 537031.
The command string for connection to INDeX is already defaulted in the Module. However, if for any reason this needs to be re-entered, the following string needs to be entered using a PC set at the speed of the INDeX port (default 9600).
AT&F&D0&K0S0=1Q1E0T&W0. 0 represents the numeric 0
Please note this command string is slightly different from the existing one. It is strongly recommended that you keep a note of the PACE to INDeX command string and the Technical support number for future reference.
No. 47 - INDeX - Off Switch Divert using Trunk Dispositions (Q931 Basic/Primary Rate)
6th February 1997
Recently, a problem has been identified whereby Incoming calls that have been diverted off switch by use of a speed dial through a trunk plan, are being cut off after the Incoming Call Answer timer has expired.
Software version 6.3 incorporates a modification to stop the call cut off. This software will shortly be available on controlled release. However, a short term method of reducing the occurrences is to increase the Incoming Call timer to maximum, i.e. 999 sec's. Whilst this does not eradicate the problem, it will ensure that short to medium calls are not cut off.
Remember that only Digital Trunks can be used for Diverting calls Off Switch.
No. 46 - Versions of DSLC
29th January 1997
All versions of DSLC will shortly be shipped at a mixture of PCS 5 and PCS 6. The difference between 5 and 6 is a change of memory device type, there is no feature or function change, there is no need to upgrade DSLCs in the field to PCS 6.
No. 45 - Scrolling Wallboards
27th January 1997
A large number of Scrolling Wallboards are being returned with data corruption in the programming screen. This can be resolved without removing the wallboard from the customers site. Please observe the following information when encountering this problem.
From the System Setup Menu select the Scrolling Wallboard option or press Shift F6 if ACD software is below level 5.x, followed by the required wallboard number then press Return. Once in the Scrolling Wallboards main programming screen proceed to do the following below.
The ACD manager Manual Level 5.1 Changes has the following paragraph:
"Press the 'C' from this screen followed by 'Y' to completely clear out all the messages and control information. This should be used if the contents of the Wallboard has become corrupt for any reason". This can be found under the section on Configuration User Interface which is part of the Scrolling Wallboard Configuration Screen.
This feature is not mentioned in the 5.0 manual.
No. 44 - ACD Windows Client Printing
23rd January 1997
We have recently had enquiries regarding the print font size when printing from the Windows ACD Client. The size of the fonts on the ACD reports can be enlarged by changing, under the Windows control panel, the printer setup to landscape as opposed to portrait. The reports have been optimized to give the largest font size possible to fit onto A4 paper.
No. 43 - Primary Rate Q931 - Mercury
21st January 1997
Recently reported problems with Mercury Q931 connected to INDeX with 6.1 software, where calls are cut off and one way transmission is experienced, are resolved with INDeX 6.2 software.
No. 42 - Link Cassette PCS4
16th January 1997
LC-1E0G and LC-3E0G are now being shipped at PCS4.
An improvement in the performance of INDeX Systems has been achieved with this modification. On a number of systems, with high levels of call processing, slight degradation of responsiveness can been observed (i.e.. slow response to key depressions and display updating). This is more visible with the later versions of CPU software). All new orders are being shipped at PCS4. All Cassettes through the repair loop are automatically upgraded to PCS4. However for any systems experiencing performance degradation, where the Link Cassette is at PCS3 please contact order processing for supply of PCS4 replacement on a credit pending return basis.
No. 41 - Electrostatic Discharge
15th January 1997
A technical tip was recently issued highlighting potential problems with high levels of Electrostatic Discharge at sites using turrets with headsets. This affected a very small number of sites. To prevent any further occurrence of this problem, SDX have implemented the following actions.
Until further notice:-
1) From 13th January all headsets supplied with an MPA II unit from SDX will be provided with a 'Barrier unit' which fits between the MPA II unit and the TT/DT terminal.
2) From 3rd February, GN Netcom Profile I/II/III monaural direct connect headsets (connect directly to the INDeX terminals without the use of the MPA II unit) will be supplied without the Quick Disconnect facility. Please note, user who require the quick disconnect facility require the use of the MPA II unit.
The static issue is not unique to GN Netcom headsets, any headset using a quick disconnect facility could be affected. Because of the above actions it is therefore strongly recommended that all headsets are purchased through SDX .
No. 40 - Database Reset
15th January 1997
A database reset will reset the system database in the RAM and at the next database backup, manual or automatic, this data is then written into the flash memory.
If a database backup has not occurred since any changes were made, it is possible to restore an existing database from the flash memory.
Prior to performing a database reset, the system should have all cassettes removed from the backplane.
Once the database reset is complete, the cassettes should then be inserted, one by one, in an order suitable for the configuration. This will ensure that a sequential allocation of directory numbers is applied. This is SDX's preferred installation method. The 'Erase database' option is primarily provided to clear an existing database and is used by the factory to produce a 'clean' CPU.
No. 39 - Static/TT's/DT's
12th December 1996
There have been a small number of incidents of ACD Turrets and DTs with headsets resetting, or at worst requiring replacement (less than 0.5% of the installed base of terminals with headsets).
The problem appears to be electrostatic related and occurs predominantly in buildings with dry conditions (very low humidity) and where man made fibres are in use. In extreme electrostatic conditions, of which the end users are probably aware, the use of the Quick Disconnect connector on headsets allows electrostatic to enter the Turret/DT causing the reset or damage.
Although the Turrets/DTs and the headsets have passed the EMC requirements, true live conditions can easily exceed the minimum Electro Static Discharge (ESD) requirement.
SDX Business System have formulated an action plan to resolve this issue, however, it is advisable that sites that are known to suffer with a electrostatic problem should take some steps to improve the working environment for their staff. Simple steps that can be taken are to earth the metal chassis on desks, treat man made carpets with an anti electrostatic solution or use humidifiers to dampen the atmosphere.
In the short term Avaya Express European Products have stocks of isolating barrier boxes which can be installed between the headset and Turret/DT. This does however prevent the handset from being used either via the MPA or switch box.
Alternatively, where acceptable, GN Netcom headsets WITHOUT the quick disconnect connector can be supplied.
SDX are working closely with GN Netcom to improve the overall ESD performance of the headsets which will then far exceed the EMC requirements.
If you have sites which you feel exhibit this static related problem, please contact Technical Support for advice.
No. 38 - ACD Wallboard
12th December 1996
We have had several reports of problems regarding using old static wall boards on ACDs after being upgraded to V5.1. The problem is due to early static wallboards using a different format for the display data.
If the problem is experienced on a site contact Technical Support with the site details including Serial Number and we will arrange for an upgrade disk for the site to send the data in the old format.
The problem should only affect systems with very early static wallboards (serial numbers less than 220), these are most likely to be on systems pre ACD V4.2.
No. 37 - Patches for Breakout on INDeX 6.2 Software
28th November 1996
There are currently two (2) patches available for INDeX at 6.2 software. These patches are for the following:-
- BREAKOUT PATCH 1
This patch is required when breaking out to a DASS pipe contained within a GCU string only.
- BREAKOUT PATCH 2
This patch is required when breaking out and a NIM message is received, causing intermittent operation. This may affect INDeX to INDeX or INDeX breakout via another non SDX switch.
Both patches are available via the Technical Support Group, whom will patch sites remotely via modem access. These patches are for INDeX at version 6.2 only. INDeX 6.1 does not require the patches for breakout operation.
No. 36 - Voice Manager 5.9/07 and INDeX 6.1
26th November 1996
After upgrading software for PCS11 on 6.1 for INDeX and upgrade to 5.9/07 on voice mail a number of changes should be observed to enable the correct function of the voice mail queue these are:
1) In the F5 screen PABX codes the following should be checked
- code 5 should be &,,** to lengthen the hold sequence
- code 7 should be b
- code 8 should be **2 and code 9 should be **3
2) In the F4 screen queue cards the following should be set, card name, id for queue group, all transfers off, no pass on id, no transfer to id set, program 1. The service can be changed to reflect the type of Queue service required.
3) On the INDeX the trunk line timers for trunks to be queued the first 4 time-outs set to 999 seconds.
This will enable the call represented to voice queue for as long as the incoming caller holds.
No. 35 - Alog PCS Change
22nd November 1996
Please note that the following PCS changes will apply to stock shipped over next few weeks:-
- Alog 0/16 change from PCS 7 to 8
- Alog's 8/8 2/8 4/2 8/2 change from PCS 8 to 9
- AC15 currently remains unchanged at PCS 7
There is NO change to functionality. The Hybrid component has been changed to improve manufacturing yield. There is NO requirement for any retrospective action, either with installed systems or spares holdings.
Alog's returned to SDX for repair i.e. Alog 0/16 PCS 7, Alog's 8/8 2/8 4/2 8/2 PCS 8, will remain at the original level. This is a NON retrospective change.
N.B. Changing the PCS level on an item is required in this case to ensure traceability.
No. 34 - WOC 3.1 Settings Options
18th November 1996
To use the Night Service toggle **11 or the System Speed Dial #nnn features on WOC 3.1, you must have the settings option set to 'Call Annotation Active'.
If the settings option is set to 'Auto Dial Active', the WOC will try to match any characters entered against it's auto dial directory.
No. 33 - INDeX Cabinet Cables
13th November 1996
Further to TECH TIP 29th July - No. 16, this is to reiterate that it is important that only SDX supplied cables are used to connect peripheral equipment to the INDeX system.
The INDeX currently supplies raw + 5 and 5 voltage on pins 1 and 4 of the maintenance port, which was originally required for powering dongles.
The use of incorrect cables could produce conditions whereby excessive currents will be drawn from the maintenance port, resulting in damage to either the INDeX or the connected equipment.
Versions of INDeX cabinet to be produced in the future (date to be advised) will have these power pins removed.
No. 32 - ACD Wallboards
12th November 1996
On diagram STD44 issue 2, the diagram showing the connections for linking the output of a new EMC scrolling wallboard to the input of an old scrolling wallboard is incorrect. Pins 2 and 3 on the D-type connector need to be swapped over
A new issue of the diagram will be published shortly.
No. 31 - Mercury Primary Rate
11th November 1996
When using Mercury Primary Rate Q931 in INDeX a problem with calls cutting off has been identified. This is now being investigated jointly by SDX and Mercury. As a result of this all requests for PRI Cassettes through order processing will be subject to some checks by Product Assurance.
If you have recently installed Mercury Q931 or are soon to be installing mercury Q931 please contact Technical Support for an update and/or advise
No. 30 - SDX PC3.75 and Valid Memory Addresses & System Configurations
30th October 1996
SDX PC3.75 supports the ACD (Server and Client), WOC and Voice Manager up to and including 12 ports of voice and fax. This change in platform was made to offer a higher level of standardisation across the integrated product range.
SDX PC3.75 Hardware Specification
- Intel Endeavor MotherBoard (PC Baby AT form factor)
- Intel Pentium P75 processor
- 8MB RAM
- 1 GB HDD
- 3 1/2" FDD
- 2 X 9 pin serial (16550 UARTS)
- 1 X Parallel ports
- 3 x ISA Expansion slots
- 4 x PCI Expansion slots ( 1 shared with ISA Slot)
- 1 MB Diamond Stealth Video adapter
- On board Creative Labs Sound Blaster Chipset and adapter card
- SDX PC3.75 / Voice Manager supported Dialogic Hardware
- D/41E-UK
- D/41D-UK
- D/21D-UK
- D/81A - LSI/80-UK
- D/121B - 2 X LSI/80-UK
- FAX/40
- FAX/40E
Valid Memory Addresses and System Configurations
The SDX PC3.75 requires different Hardware and Software configurations to the previous VM PC Software and Hardware.
1. Disabling IRQ 5 in the SDX PC3.75 BIOS
1.0 Boot the PC (using the Grey On/Off button on front panel)
1.1 Enter the BIOS settings by pressing the F1 key during the boot process when prompted.
1.2 Using the arrow keys select the ADVANCED menu followed by AUDIO CONFIGURATION. Set the CONFIGURATION MODE to DISABLED.
1.3 Press the F10 key to SAVE CHANGES AND EXIT.
2. Creating the GLOBAL.CFG and LOADDRVR.BAT to Download Firmware
2.0 At the C:\GLOBAL\RUNTIME\FIRMWARE prompt type MAKECFG -mD8000 (CR).
If the Voice Manager software is earlier than 5.9.07 the GLOBAL.CFG file will require amending to reflect the board address starting at D8000 and subsequent boards (D41D's only at DA000 and DC000 respectively. If D41E-UK Boards are used the all boards will support the same base address of D8000. Please Refer to your Voice Manager documentation for setting board addresses.
2.1 Enter the number of boards when prompted.
2.2 At the C:\GLOBAL\RUNTIME\FIRMWARE prompt type LOADFW (CR).
2.3 At the C:\GLOBAL\RUNTIME Prompt type PROBE -Q -L (CR)
2.4 Edit LOADDRVR.BAT to ensure the correct text is present.
D40DRV -EXXX -Y -H5 Where XXX=Number of ports x 16, eg. D40DRV -E64 -H5
For FAX systems add the line FAXDRV below D40DRV, i.e.
D40DRV -E64 -H5
FAXDRV
3. AUTOEXEC.BAT and CONFIG.SYS for SDX PC3.75 VOICE MANAGER
Please ensure the CONFIG.SYS and AUTOEXEC.BAT are as follows:
AUTOEXEC.BAT
C:
@ECHO OFF
VERIFY OFF
PATH C:\DOS
SHARE /F:8000
PROMPT=$p$g
SET EMSHDLS=16
SMARTDRV /X
CD C:\GLOBAL\RUNTIME\FIRMWARE
GENLOAD GLOBAL.CFG
CD..
CALL LOADDRVR
START
CONFIG.SYS
DEVICE=C:\DOS\HIMEM.SYS
DEVICE=C:\DOS\EMM386.EXE RAM FRAME=C800 x=d800-dfff
DOS=HIGH,UMB
FILES=130
BUFFERS=20
No. 29 - INDeX Installation
28th October 1996
"WARNING: Cabinets MUST NOT be mounted vertically above each other except in a proper fan cooled rack installation".
The above is an excerpt from page 6 of the INDeX installation manual. Cabinets must be wall mounted horizontally, or rack mounted using only SDX supplied installation kits, failure to do so will result in mis-operation.
No. 28 - Technical Tips on the Web
23rd October 1996
Please note that the latest Windows help file compilation of Technical Tips is now available for download on our Web page.
No. 27 - PABX Codes
22nd October 1996
It is now not necessary to alter PABX codes 8 and 9 from the default settings when using voicemail software 5.9. The settings should be:-
- Code 8: * *2
- Code 9: * *3
When the Voicemail is being used to transfer calls across DPNSS then the 'hold' code will have to be changed from & to &,,
When calls arriving at the switch via DPNSS are receiving queuing messages from the Voicemail, code 5 will have to be changed from &** to &,, ** (or &aa to &,,aa if not using an INDeX).
No. 26 - Commissioning a CPU
10th October 1996
It has been found that on a number of occasions a database reset is not being performed on commissioning a cpu therefore any possible "transit corruption" will not be cleared before programming.
Once corruption is evident this will be downloaded to a kermit file transfer which means that the only resolution is to reset the database and to manually retype the customers database.
It is recommended (and good practice) that a database reset is performed on all new INDeX cpu's as indicated by our programming manual under "system set" and practised on all our INDeX training courses.
No. 25 - ACD Emergency Dongle
4th October 1996
It is recommended that any reseller maintaining an ACD should carry an emergency dongle as a part of their spares kit.
The emergency dongle is listed in the INDeX price list code and maybe ordered from SDX order processing using code ACD/ED5 priced at £1295 Subject to normal discount.
A compatibility problem has been identified with the emergency dongle when used with ACD 5.1 software. A fix for this problem has been identified with the emergency dongle when used with ACD 5.1 software. A fix for this problem has been implemented and a new disc called 'ACD MANAGER 5.1 EMERGENCY DONGLE PATCH'. This disc contains a new ACD Hub-exe file. This disc may be ordered free of charge from SDX order processing under order code ACD5/ED5P Free of charge. This disc will also be supplied when emergency dongles are ordered. This problem has been resolved in ACD 5.2 .
It is recommended that the standard 5.1 file is used after the emergency dongle and comms card have been replaced with a normal card and dongle.
To install the Dongle patch follow the instructions below:-
1) Shut the ACD down to DOS and power off.
2) Install emergency dongle comms card.
3) Power up ACD and shut down to DOS.
4) From the ACD directory Type ' Rename ACD_HUB.EXE ACD_HUB.51' then 'Enter'.
5) Insert dongle patch disc into the A: drive.
6) Type 'copy A:\ACD_HUB.EXE C:\ACD the Enter.
7) Reboot the ACD and the ACD will function for 14 days.
Once the Original dongle has been repaired it should be replaced into the ACD server and the following procedure followed:-
1) Shut the ACD down to DOS.
2) From the ACD directory Type ' Rename ACD HUB.exe ACD_HUB.ED' then 'Enter'
3) Type 'Rename ACD_HUB.51 ACD_HUB.EXE' then 'Enter'.
4) Reboot the ACD server.
No. 24 - ALOG Trunks
3rd October 1996
A reported problem of 'Ring Tone No Reply' on some analogue trunks has been found to occur if a ring signal is present on the line when the ALOG card is in it's initialisation sequence.
To overcome this problem when performing hot maintenance on an ALOG cassette, ensure that the connector on the front of the cassette is not inserted for at least 15 seconds after the cassette has been plugged in.
Note. The Red LED on the cassette will flash during this period, but connection should not be made until the full 15 seconds has elapsed.
As an additional check for when the cassette has finished it's on process, you can monitor the cassette messages using the Real Time Message Trace, under the maintenance menu.
No. 23 - EURO ISDN Primary Rate Card
2nd October 1996
When installing a EURO ISDN Primary Rate Card please ensure that the card is set up to CRC in the Line Card Setup. If unsure Please Check with the network provider.
No. 22 - ALOG PCS 8
24th September 1996
Please note that PCS 8 relates to trunk variants only and that the Alog 0/16 will remain at PCS 7. PCS 8 resolves the intermittent can't break dial tone issue.
No. 21a - INDeX DPNSS/DASS Cables
4th September 1996
Following requests from our Reseller Channel, cables now shipped with INDeX DASS/DPNSS cassettes are identical. The (INDeX) switch end is terminated with a type 43 connector with the other end terminated with a BNC connector. Originally DPNSS cables were shipped with type 43 connectors at both ends.
No. 21b - Termination of INDeX 32 Pair Cables
4th September 1996
We have had a few isolated instances of RTNR that have been identified as high resistance/faulty Krone connection. Please note
the following suggested guidelines:-
The INDeX 32 Pair Cable has a conductor diameter of 0.4mm (26 AWG) which is acceptable for use with Krone LS + Quick Connection IDC connectors. However a number of points should be made:
1. In excess of 100 reterminations of the same diameter wire is possible providing that an approved Krone IDC tool is used to make all terminations.
2. When new Krone connectors are used it is possible to terminate two wires of the same diameter in one contact, i.e 2 x 0.4mm dia conductors.
3. It is NOT acceptable to terminate two wires of different diameters in one contact, e.g 1 x 0.4mm dia and 1 x 0.5mm dia conductors. This implies that once an INDeX 32 pair cable has been terminated, a wire of diameter greater than 0.4mm, e.g 0.5mm, must NOT subsequently be terminated on top of it even for test purposes as this will result in poor contact of the smaller conductor.
4. Once a Krone connector has been terminated with a wire of diameter greater than 0.4mm it CANNOT be used for the INDeX 32 Pair Cable as this will result in poor contact of the INDeX conductors. This implies that it is bad practice to use second hand Krone connectors unless it is certain that only 0.4mm diameter conductors have previously been terminated on them.
5. The use of second hand Krone connectors is NOT recommended.
No. 21c - Technical Support Group Calls
4th September 1996
We have been receiving a number of calls for the TSG via our main switchboard number i.e. 01707 392200. Can you please use the 01707-364404 Technical Support Number for Technical Support enquiries.
No. 20 - Upgrading Voice to Level 5.9
23rd August 1996
Please ensure that when upgrading a voicemail to 5.9 using floppy disks that the config.sys and autoexec.bat files are checked on completion as per the upgrade handbook. If in doubt the correct files can be copied from the directory Confauto.
To copy these files across enter the following command:
copy c:\confauto c:\ (enter) then answer "A" to copy all files, then re-boot the pc.
The above command can be executed from Global\Runtime.
No. 19 - Voice Manager 5.9/01
9th August 1996
Auto Attendant Supervised Transfer
Please be aware that when using the auto attendant for supervised transfers it is possible that the call may be through as unsupervised. This will most likely result in the call returning back to the main auto attendant after the trunk recall timer has expired. This problem will only occur maybe 1 in every 4-6 calls.
Message Hibernation
We have several reports of messages not being delivered to the mailbox user immediately the message has been left. This can sometimes result in some messages being several days old before being placed to someone's mailbox. Anyone who is experiencing this problem should first check the date, time and who the call was from, if the call was from another mailbox user, then this message would have been transferred from another mailbox but will carry the original date and time of when the message was first left. Only if the call is from "unknown" that the site is likely to suffer from this problem.
Queue management programme 18
This new programme will work the in the same way as normal queue management. It has the new addition of being able to press the "star" to leave a message instead of having to say "yes". Unfortunately the voice prompt has not changed, to overcome this it will be necessary to record the permanent greeting to advise the caller to press star. The star key can be pressed at any point whilst the message is being played.
No. 18 - Rack Mount Fan Assembly
7th August 1996
We have had a report that the labelling, specifying air flow direction on the fan tray's are misleading. Correct cooling relies on an upward air flow, therefore check air flow after installation. All new Rack Mount Fans will be shipped with a "mount this way" sticker to aid easier installation.
No. 17 - PRI Q931
1st August 1996
Please note the PRI Q931 service offered by COLT is at variance with the service offered by BT and MCL, in that it does not provide all supervisory tones. Therefore it is recommended that INDeX at 6.1 S/W is not used with the COLT Q931 service, because if a call is made to a number that is engaged no busy tone is heard by the INDeX user. However INDeX at 6.2 will provide supervisory tones on Q931 if the tones are not available from the network.
No. 16 - INDeX PC Connection
29th July 1996
Remember to use the correct cable, CABCON-9-9, for connecting lap-top PC's to the INDeX for programming, or damage to the PC may occur.
No. 15 - Tone Generation From DT's
24th July 1996
Please note that any tones used to access remote systems i.e. Voicemails are not buffered by the switch, as the tones generated are of a fixed length, if the keys are depressed rapidly & the time period for the tone has not expired some tones may be omitted.
No. 14a - PC Installation
16th July 1996
It is good practice to connect the mains lead to the logic box before making any other connections to the logic box. Connection of the mains lead will mean that the unit is earthed & protected.
No. 14b - 6.1 Trunk Disposition Working
16th July 1996
As you are aware in 6.1 the trunk disposition working has been changed to overflow to the alternative service mode when the current dispositions are unavailable. The INDeX will now assume that any disposition set to NO INCOMING DN is unavailable. Therefore if a trunk is now programmed with disposition 1 set to a group & dispositions 2 & 3 set to no incoming DN if disposition 1 is unavailable it will overflow to the night dispositions.
No. 13 - Patches for INDeX 6.0
12th July 1996
Please note that there are 2 patches available on 6.0 for the following:
1) Call stuck in internal queue on WOC
2) VM not answering calls when connected to ALOGS at pcs 6 and above
The above patches are incorporated into the current 6.1 INDeX software.
No. 12a - Tone Access Service
10th July 1996
Should you have problems accessing external tone services please make sure that the CPU is at PCS 9 or greater.
No. 12b - Breakout Via DC5/10
10th July 1996
Please note that breakout is not supported on DC5/10. If breakout is required AC15 OR DPNSS must be used.
No. 12c - DTLC Trace
10th July 1996
When using the DTLC message trace on INDeX make sure that you are logged onto Port 1 as no decodes are given on Ports 2, 3 and 4.
No. 11a - Extension Monitoring
8th July 1996
As you are aware monitoring of busy extensions is possible via FT/DT'S or Voicemail. Please be aware that for this function to operate, the target extension must not have a divert on busy set. Otherwise the divert will be followed when trying to intrude.
No. 11b - DTI Speed Dials
8th July 1996
When re-entering personal speed dials there is no need to enter * to delete the speed dial as the number entered will overwrite the existing store. Should the delete function be used then the * will be assumed to be part of the speed dial therefore the speed dial will fail. Once a * has been entered subsequent speed dial re-entries will also fail. To clear this you will need to default the terminal which will clear the speed dial buffers.
No. 10a - Terminal User Type on WOC
5th July 1996
Please note any changes to a WOC's terminal user type will not take effect until the WOC is shutdown, then any changes made to this area will be actioned. We recommend that this facility is only altered when the WOC session is closed down as any changes are immediate & can be seen.
No. 10b - Hotline on POT Extension
5th July 1996
To cancel an immediate hotline on lifting the pot handset & getting ring tone press recall to be given system dial tone & then enter *02 passcode * & replace handset.
No. 9a - Voice Manager 5.9 Upgrade
1st July 1996
Please ensure that when upgrading a voicemail to 5.9 using floppy disks that the config.sys and autoexec.bat files are checked on completion as per the upgrade handbook. If in doubt the correct files can be copied from the directory Confauto. To copy these files across enter the following command: copy c:\confauto c:\ (enter) then answer "A" to copy all files, then re-boot the pc. The above command can be executed from Global\Runtime.
No. 9b - DPNSS
1st July 1996
Please remember that SDX/INDeX will support SSRM message lengths to a maximum of 16 digits. Any digits exceeding this will be ignored, therefore make sure that all strings exceeding 16 digits are sent in more than 1 SSRM string.
No. 9c - DASS 3.1kHZ Audio Service
1st July 1996
The above facility is not supported on the SDX 60/420N.
No. 9d - Group Pick Up
1st July 1996
Please note that when programming the pick up facility on INDeX via an FT terminal the number is verified as entered therefore if for example group 20 exists then a FT's pick up key cannot be programmed for ext's 201 to 209, this is the same as on the SDX 60/420N. DT pick up programming remains unaffected.
No. 9e - TWLC/TWC Call Cut-Off on Analogue Lines
1st July 1996
When dialing out on a TWLC/TWC the DTMF detectors are deactivated 5 seconds after going off hook or receiving a DTMF digit. If callers pause for longer than 5 seconds any further DTMF digits from a POT are sent straight to line, which will probably give a successful call. However if the TWLC/TWC has detected only a few DTMF digits (usually less than 3/4 digits) the SDX will assume that you have not completed the call & will clear the line after approx. 30/40 seconds.
No. 8 - Voice Manager 5.9
27th June 1996
Release 5.9 has changed the way a chain divert operates in that the mail box for the first extension number to be called will be opened, rather than the last extension when a call is diverted. There is a new version of Voice Manager software currently under field trial (5.9/02). This release will give the option to have chain diverts open the first or last mailbox (this is a system wide option configurable at installation/upgrade). It is expected that this release will be fully available by 1st August. Any issues please contact Mark Massingham.
No. 7 - Upgrading ACD 4.2A to 5.1
26th June 1996
When upgrading the ACD from 4.2A to 5.1 using the HD_ Conv program to download the existing Database onto a second Hard Disk if there are any Autoprint entries on the 4.2A ACD these will cause the program to crash. To make sure that this does not happen, delete any Autoprint records on the 4.2A machine before you start. These Autoprint records are not compatible between the two versions so they would have to be re-entered manually anyway.
No. 6a - Fax Back on Voice Manager 5.9
25th June 1996
When using the Fax Back feature, if the fax telephone number begins with 0, the call will be transferred to group 0 (operator). We are currently trialling a fix for this problem. Please contact TechniCare if you require further detail.
No. 6b - ADL command 'PLAY GREETING OF'
25th June 1996
A problem has been identified when attempting to use this command in bespoke ADL Voice Mail Applications. We are currently trialling a fix for this problem. Please contact TechniCare if you require further detail.
No. 6c - General Installation
25th June 1996
When installing cassettes use slot 1 upwards as this will save time if the system is expanded. Remember that cabinets must NOT be installed above each other unless they are rack mounted.
No. 6d - Trend Aurora
25th June 1996
When monitoring a DASS link make sure that the Aurora monitor lead is connected as follows:
· RXA to Traffic In
· RXB to Traffic Out
Failure to do this will give incorrect messaging on stored files.
No. 6e - Fax/Modem Over DASS
25th June 1996
Should you experience problems, make sure that you are synchronising off the DASS pipe and that the cassette is set to Double Frame format. If a LC 3E/0G or LC 1E/0G is being used and the DASS is in a sub cabinet make sure that the LC is at PCS 3.
No. 5 - DASS/DPNSS Cassettes
24th June 1996
We have a large number of enquiries as to the function of the test points on the above cassettes. These points are dedicated monitor points which allow easy connection of test equipment i.e. Trend Aurora, to the customers link without loss of service to the customer.
No. 4a - Speed Dial Routing
21st June 1996
As you are aware all speed dials will be routed via the ARS in 6.1 software, therefore call barring restrictions will apply to all these calls. Should extensions require speed dial access only the relevant speed dials & ARS will need to be programmed in the following number.
|Speed Dial xyz |Line Selection------------ |
Number 01707 364404
The string * will need to be entered into the ARS pointing to a route list with an unused class of service & a translation deleting *. The relevant extension will then be programmed to access to the class of service set in the route list only.
No. 4b - UPS
21st June 1996
When an UPS is being used to feed a WOC, ACD or VM make sure the line drivers are connected to the UPS as well.
No. 3a - 6.1 Upgrade
19th June 1996
When upgrading to 6.1, for a serial number to be generated, the date must be entered & you must log off & log back on. If using Pin Codes, PSTN access code must be set to 9, if 9 is being used to access lines. Before PSTN access code can be changed, permissions list needs to be defaulted.
No. 3b - CLI Speed Dial Matching
19th June 1996
For the CLI to be tagged to a speed dial name, the number received must match the number entered in the speed dial, therefore make sure the number string is not prefixed by 9 (enter 9 in line selection).
No. 2a - SDX Voice Manager 5.9 / Dialogic D/21-UK Compatibility
18th June 1996
Some of the voice prompts have been re-recorded for Voice Manager 5.9 to offer a higher quality of playback. This new encoding is not supported by the Dialogic D/21-UK. This variant has not been used on new systems shipped within the last 18 months. Symptoms are the integrated Visual VoiceMail not working correctly. A new set of voice prompts is now available. Any future updates to SDX Voice Manager software will be fully compatible. It is suggested that any 5.9 upgrades to hardware based on the D/21-UK await the newly recorded voice prompts.
No. 2b - License Keys
18th June 1996
Before carrying out a database reset or kermit upload (6.0 database), make a note of any license keys being employed as they will be lost
No. 1a - Automatic Off Switch Routing
17th June 1996
When calls are to be routed off switch, the relevant route list must have it's line access programmed as a trunk group. If access is set to extn line, automatic trunk to trunk connection will be barred.
No. 1b - Euro ISDN Primary Rate (PRI) Cassette
17th June 1996
We have recently taken a call re difficulties installing Euro ISDN on INDeX Release 6.0. This feature is NOT supported on 6.0, but is on Release 6.1. Please refer to Reseller Update 050 dated 11th April 1996.
No. 1c - Voice Mail
17th June 1996
When the VM ports outgoing dialing is restricted (ie local & national calls only) via the ARS make sure any network provider suppressed codes, such as 141 (the OLI suppression code) are taken into account. Failure in entering these codes into the ARS will allow users to bypass the call barring
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