The Balance Careers



Stacy Applicant123 Main Street ? Enola, PA 10036 ? (123) 456-7890 ? stacy.applicant@INFORMATION TECHNOLOGY PROFESSIONALSeeking position with a top firm in a Tier-1 technical support or help desk role.Experienced and knowledgeable information technology professional with 5+ years’ experience seeks to contribute her training and acquired skills within a Tier-1 technical support and/or help desk role.Key skills include:Adept at Providing Computer SupportSkilled in Systems Troubleshooting, Installations, and MaintenancePossess In-Depth Knowledge of Numerous Software Packages and Operating SystemsTop Customer-Service and Help Desk SkillsPROFESSIONAL EXPERIENCEPENNSYLVANIA OFFICE OF INSPECTOR GENERAL, Harrisburg, Penn.TECHNICAL HELP DESK SPECIALIST (March 2016 – Present)Provide computer help via telephone with end-users while manning the desk-support operation. Notable Accomplishments:Document help desk tickets/resolutions and provide overall assistance in the daily administration of a Novell Netware 4.11 Network.Perform diagnostics and troubleshooting of multiple issues, document help desk tickets/resolutions, and maintain equipment inventory lists.TRI-COUNTY ASSOCIATION FOR THE BLIND, Harrisburg, Penn.PRODUCTION ASSOCIATE (June 2013 – March 2016)Performed various administrative duties such as mass-mailings to support fundraising efforts for the blind Notable accomplishments:Compiled literature, prepared mailing labels and envelops, and disbursed collateral material.Managed the verification of all IBM equipment parts and assembled all collateral materials.EDUCATION & CREDENTIALSSHIPPENSBURG UNIVERSITY OF PENNSYLVANIA, Shippensburg, Penn. Bachelor of Science in Business (GPA: 3.75; Emphasis: Business/Office Administration), May 2013Coursework: Business Communication, Business Programming, Marketing, and FinanceCertificationsIntranetware 4.11 Administration and 4.1a Advanced Administration Certification from KnowdgeSoft Inc. ................
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