JobStars USA



Doug Levin

Chicago, Illinois

doug@ ▪ (888) 307-0010

Career Services professional with 10+ years of combined workplace experience, knowledge, and expertise in marketing, business development, operations, sales, and customer service.

Summary of Qualifications

▪ Seven years of corporate experience in marketing and operations for an established job board.

▪ Master of Business Administration (MBA) graduate (2010) with a concentration in Marketing.

▪ Leadership experience includes supervision and oversight for a team of 50+ remote employees.

▪ Four years of entrepreneurship experience for a start-up online-based career services business.

▪ IT Skills: PC, Mac, MS Office (Word, Excel, Outlook, PowerPoint), SalesForce CRM, WordPress

Core Competencies

Business Development ▪ Sales & Marketing ▪ Business Administration

Operations Management ▪ Quality Control ▪ Partnership Development

Professional Experience

JobStars LLC Chicago, IL

JobStars LLC () is a Career Services business providing expert resume writing and career coaching services for professionals of all industries and experience levels.

Owner 6/2011 to Present

Principal owner and operator of JobStars LLC; responsible for all business operations including sales, marketing, business development, customer service, and quality control; provide customized career services including resume writing and career coaching to job-seekers and professionals. Utilize social media platforms, newsletter, and related lead-generation techniques to acquire new customers.

Highlights:

▪ Received positive feedback and word-of-mouth referrals from multiple satisfied customers.

▪ Developed website content and utilized WordPress skills to design website ().

▪ Wrote career-focused articles for JobStars’ blog on resume writing and career coaching items.

Multiple Locations, 8/2005 to 5/2011

CareerBuilder is a major job search engine, headquartered in Chicago, IL, with over $500M in annual revenue and 25+ million unique visitors each month.

Operations Manager – Career Services

Chicago, IL, 3/2009 to 5/2011

Served as the point-person for , CareerBuilder’s resume writing service with $1M+ in annual revenue for e-commerce customers and corporate accounts; managed day-to-day operations and oversaw a team of 50+ remote contract resume writers. Recruited, interviewed, hired, trained, and evaluated team members; administered performance reviews and conducted quality checks on a quarterly basis. Remediated issues between client/writer and facilitated communications between clients and customer service team; ensured timely resolution of issues between staff and customers.

Highlights:

▪ Spearheaded multiple projects and worked with personnel in IT and customer service to create new processes, enhance existing processes, and improve customer satisfaction.

▪ Collaborated with an outside web design firm to coordinate homepage website redesign for cbResume ().

▪ Created a project plan which increased total e-commerce sales by over 40% from 2009-2011.

Doug Levin doug@ ▪ (888) 307-0010 Page 2

Continued from page one

▪ Integrated a series of system changes within the customer/writer portal which streamlined operational efficiency and improved productivity.

▪ Worked with internal legal counsel team to create a formal set of terms & conditions and operating policy for the business.

Affiliate Partnership Associate – Marketing

Chicago, IL, 8/2007 to 2/2009

Researched and identified potential affiliate partners across multiple segments including broad appeal, industry-specific, diversity, and niche websites. Presented contract terms to prospective partners and created financial incentives to increase flow of website traffic.

Highlights:

▪ Secured affiliate agreements with 200+ new partners in total, which resulted in a significant increase in traffic and user engagement to .

Affiliate Partnership Associate (Independent Contractor) – Marketing

London, United Kingdom, 8/2006 to 7/2007

Researched and identified potential affiliate partners within the UK market; negotiated contracts with affiliate partners, expanded market share, and increased unique visitors to CareerBuilder.co.uk.

Highlights:

▪ Secured 50+ new partnerships and established a strong foundation for website traffic growth.

Senior Multimedia Representative – Sales

Rosemont, IL, 8/2005 to 7/2006

Conducted B2B new business development activities and made 500+ outbound dials on a weekly basis; maintained existing account base and routinely exceeded monthly sales quota by 125%.

Highlights:

▪ Earned recognition with Vice President’s Club Award for outstanding sales performance.

Education

Master of Business Administration (MBA), 2010

Roosevelt University, Chicago, IL

Concentration in Marketing

Bachelor of Arts (BA), 2005

University of Kansas, Lawrence, KS

Concentration in History

Professional Development

Certified Professional Career Coach (CPCC), 2010 to Present

Certified Professional Resume Writer (CPRW), 2010 to Present

Professional Affiliations

Member – Professional Association of Resume Writers and Career Coaches

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