JOB DESCRIPTION - Bath Cats and Dogs Home



JOB DESCRIPTIONJob Title:Retail ManagerDepartment:Bath Cats & Dogs Home Trading LtdReports to:Retail Operations ManagerResponsible for:Retail Assistant (s) & volunteers Grade/Role:Bath Cats and Dogs Home is committed to the welfare of companion animals; to rescue, rehabilitate and re-home pets who are unwanted and far too often neglected or mistreated and to promote responsible pet ownership through education. All staff are committed to deliver first class customer care to all visitors and supporters (throughout daily activities) in order for the Home to successfully continue to re-home animals and to have the long term support of the communities we operate within.-457201206500Purpose of the jobTo optimize sales and profit of the shop through effective use of all resources, ensuring targets are met whilst managing and motivating a team of volunteers and staff. To promote and benefit the Home, raising awareness and enhancing reputation. The Retail Manager role is a key position within the trading company with the direct ability to influence the overall profitability of the organization through the profitability of the shop for which they are responsible. The post holder will be expected to work closely with the Retail Operations Manager to deliver short, medium and long term strategies whilst ensuring the Home’s ethos is maintained and communicated to the wider community through the activities of the shop. .Principle tasksTo maximize shop sales by achieving and exceeding agreed targets through proactive stock generation, optimum and accurate pricing, promoting gift aid, stock planning/valuation, creative merchandising and displays, and optimum floor layouts.To maintain high levels of shop presentation through the use of creative merchandising and housekeeping to agreed standards.To provide excellent customer care through quality of service, courtesy and friendliness, referring any complaints in a timely manner to the Retail Operations Manager. To recruit, manage and motivate a team of volunteers who will be positive brand ambassadors for the Home and to co-ordinate and produce workable volunteer rotas to assist with the general running of the shop.To be responsible for opening and closing the shop at agreed times and ensuring opening hours are adhered to.To ensure all banking duties are completed accurately and on time.To produce regular reports as requested by the Retail Operations Manager and the Finance & Trading Director to include weekly trading reports.To take all reasonable precautions for the safety of stock and cash without putting self or staff at risk.To maintain good public relations to ensure a constant supply of quality donated goods.To sort, assess and price stock in addition to implementing a system to refresh stock on a regular basis through effective use of store room and sorting facilities.To take responsibility for the ordering, delivery, security, accounting, merchandising and stock-taking of bought in goods.To be responsible for monitoring and restricting pilferage of all merchandise from the moment it arrives on the premises until either sold or disposed of.To ensure that all shop administration is neatly and accurately completed as required by the Retail Operations Manager.To maintain a clean and tidy environment for customers, staff and volunteers and promote and maintain safe working practices throughout the shop.Any other duties reasonably required by the Retail Operations Manager and/or the Finance & Trading Director.Knowledge, skill and experienceEducation qualifications:Educated to GCSE level with minimum grade C grades in Math & English. Professional/Technical Qualifications/Skills:EssentialNVQ in customer service/retail /commitment to undertakePAT current certificated /commitment to undertakeEFAW current certificate/ commitment to undertakeEPOS experienceDesirable ECDL qualifications Qualifications in design/fashion Experience: Essential Proficient in Microsoft packages particularly Outlook Excel & Word Proven retail experienceCompetent IT skills and EPOS experienceProven leadership skillsProven customer service skillsPersonable and a good communicatorInterest in fashion, clothing and vintage clothing and accessoriesDesirable:Experience in a charity retail environmentExperience in a general pet shop environment (for Pawstore vacancies)Knowledge of pet products (for Pawstore vacancies)CompetencePlanning & decision making Managing change to include strategic planning and effective decision making - DesirableChanging and improving which could include creativity and forward thinking and influencing skills Demonstrate an ability to make informed and well-judged ethical choices/decisions Delivering Objectives Commercial Awareness/Achieving Commercial Outcomes Managing Customers & stakeholdersTask focused to include ability to prioritise, analytical and organisational skills, problem solving Personal Effectiveness/Engaging People Leading and Communicating Individual Responsibility/Personal Awareness Team Focused/Collaborative Developing Others Demonstrating and understanding Diversity - to include Valuing and respecting different views and ways of working, understanding the dynamics and confidentiality and promoting a diversity of new ideas within all aspects of the Home OrganisationBath Cats & Dogs Home Trading ltd a wholly owned subsidiary of Bath Cats and Dogs Home, operated by RSPCA Bath & District BranchJob ContextWork is carried out within general guidelines in accordance with the relevant Home policies and proceduresAdditional informationThe Post holder must be animal lover and identify with Bath Cats & Dogs Home’s ethosThe post holder must have a full clean driving licence and have use of a vehicle The post holder may be required to attend training courses which will involve travelThe post holder may be required to drive the Homes vehicle on matters of businessThe post holder will be required to be flexible to cover other Home shops as & when requiredThis job description is a statement of the job content agreed in XXXXXX. It should not be seen as precluding future changes. -457206413500Job holder’s signature: ………………………………..Date: …………………………Line manager’s signature: ………………………………Date: …………………………. ................
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