Job Description Position Customer Support Specialist

Job Description

Position Customer Support Specialist

Status Part-time, Non-exempt

Department Customer Support

Rate $12.00/hour

Manager Lauren Moe

Position Summary: The Customer Support Representative ensures that all customer needs are promptly addressed by responding to customers' requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality. Environmental Express offers an extensive training program to ensure a solid understanding of the company's concepts, products, practices, and procedures.

Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to achieve a rewarding career within the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.

Responsibilities:

Accurately enter customer sales orders, quotes and returns Address basic technical support questions Receive inbound calls and respond to calls as appropriate Promptly resolve customer service issues to the customer's satisfaction per company procedures and standards Create and maintain customer accounts in database Perform administrative duties, reports and special projects associated with Customer Support

Physical Demands:

Must be able to sit for long periods of time No unusual physical exertion required

Requirements:

Associate's Degree or 2 years work experience in Customer Support

Impeccable Attention to Detail with Strong Organizational Skills Exceptional Communication Skills and Professional Presence Innovative Problem Solver, Results minded and Solution focused

Effective Team Player with the ability to Work Independently Strong keyboarding skills

Proficient in MS Office



Original Creation Date: 11/01/2012

Original Post Date: 11/20/2012

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