JOB DESCRIPTION FOR JOB TITLE:
|Manager, Optical Retail Operations |
|Job Code: 922001 |FLSA Status: Exempt |Mgt. Approval: P. Zellmer |Date: September 2019 |
|Department: Clinics - Optical |HR Approval: J. Olson |Date: September 2019 |
|JOB SUMMARY |
|The Manager, Optical Retail Operations is responsible for managing all facets of optical operations at the five UW Health optical sites: University Station, Central, |
|West, East, and Deming Way. The majority of the position’s responsibilities are managerial (90% or more) and the remaining responsibilities (10% or less) are optician |
|related. This leadership role includes managing daily operations at the optical sites, managing staff and resources, maintaining budgetary and inventory controls, and |
|ensuring compliance with all policies, procedures, and regulations while maintaining the highest level of customer service. Optician duties include assisting patients |
|with their eyeglass and contact lens needs. |
|MAJOR RESPONSIBILITIES |
| |
|Staff Management |
|Manage optical employees including Opticians, Optical Insurance Billing Specialist, and Optical AP/Inventory Specialist |
|Schedule employees to provide appropriate coverage at all optical locations |
|Coordinate/administer necessary training for new and existing employees |
|Create a climate that produces positive staff morale, motivation, and productivity |
|Complete annual performance evaluations |
|Provide ongoing feedback to staff and encourage professional growth and development |
|Recruit and terminate employees; provide disciplinary action when necessary |
|Conduct staff meetings on a regular basis that focus primarily on practice improvement |
|Budgetary and Inventory Controls |
|Manage all financial aspects of optical shops including budget development and implementation, revenue and expense projections, and approval of purchases |
|Monitor optical financial information, analyze data generated, and adjust to meet annual financial goals |
|Manage accounts receivable and accounts payable |
| |
|Maintain list of contracts with vision discounts; review discounts annually with financial analysis group and ensure all optical employees are aware of the discounts |
|Monitor, manage, and make decisions regarding the purchase of all optical inventory, equipment, and supplies |
|Manage pricing of all optical eyewear and products |
|Negotiate contracts and agreements with optical vendors including frame and lens vendors; solicit bids as necessary and maintain good relationships with vendor |
|representatives |
|Research and correct billing issues as necessary |
|Operations |
|Lead day to day operations of the five UW Health optical locations: University Station, Central, West, East, and Deming Way |
| |
|Develop and implement operational policies and procedures as well as new technology |
|Collaborate with Marketing to develop marketing strategies to enhance revenue |
| |
|Determine marketing of optical products and eyewear by ordering necessary brochures, displaying merchandise, and creating a professional atmosphere |
| |
|Ensure patient satisfaction of all services rendered; address patient complaints and customer service issues as necessary |
|Ensure optical equipment is maintained/repaired as necessary |
| |
|Represent the department/clinic at organizational meetings providing input and decision-making where appropriate |
|Work as an optician in stores as needed (approximately 10% time), dispensing glasses and contact lenses, verifying Rx on lensometer, adjusting eyeglasses, etc. |
| |
| |
|ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS. |
| |
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|JOB REQUIREMENTS |
|Education |Minimum |Bachelor’s Degree in Business, Healthcare Administration, or related business field. Ten years of relevant |
| | |leadership experience may be considered in lieu of a degree in addition to the experience outlined below. |
| |Preferred | |
|Work Experience |Minimum |Two (2) years of management experience |
| | |Three (3) years of Optician experience |
| |Preferred |Four (4) years of optical management experience |
| | |CompuLink experience |
| | |Contact lens training or experience |
|Licenses & Certifications |Minimum |ABO Certification or NCLE Certification or to be obtained within 18 months |
| |Preferred | |
|Required Skills, Knowledge, and Abilities |Excellent problem-solving skills and decision-making ability |
| |Excellent oral and written communication skills |
| |Ability to train and develop a high performing team |
| |Customer service oriented |
| |Excellent organizational skills |
| |Ability to build collaborative relationships with providers and vendors |
| |Computer proficient |
| |Ability to analyze financial data in order to identify trends and problem areas that need to be addressed |
| |High degree of professionalism |
|AGE SPECIFIC COMPETENCY (Clinical jobs only) |
|Identify age-specific competencies for direct and indirect patient care providers who regularly assess, manage and treat patients. |
|Instructions: Indicate the age groups of patients served either by direct or indirect patient care by checking the appropriate boxes below. Next, |
| |Infants (Birth – 11 months) | |Adolescent (13 – 19 years) |
| |Toddlers (1 – 3 years) | |Young Adult (20 – 40 years) |
| |Preschool (4 – 5 years) | |Middle Adult (41 – 65 years) |
| |School Age (6 – 12 years) | |Older Adult (Over 65 years) |
|JOB FUNCTIONS |
|Review the employee’s job description and identify each essential function that is performed differently based on the age group of the patient. |
| |
|PHYSICAL REQUIREMENTS |
|Indicate the appropriate physical requirements of this job in the course of a shift. Note: reasonable accommodations may be made available for individuals with |
|disabilities to perform the essential functions of this position. |
|Physical Demand Level |Occasional |Frequent |Constant |
| |Up to 33% of the time |34%-66% of the time |67%-100% of the time |
|x |Sedentary: Ability to lift up to 10 pounds maximum and occasionally |Up to 10# |Negligible |Negligible |
| |lifting and/or carrying such articles as dockets, ledgers and small | | | |
| |tools. Although a sedentary job is defined as one, which involves | | | |
| |sitting, a certain amount of walking and standing is often necessary | | | |
| |in carrying out job duties. Jobs are sedentary if walking and | | | |
| |standing are required only occasionally and other sedentary criteria | | | |
| |are met. | | | |
| |Light: Ability to lift up to 20 pounds maximum with frequent lifting |Up to 20# |Up to 10# or requires |Negligible or constant |
| |and/or carrying of objects weighing up to 10 pounds. Even though the | |significant walking or |push/pull of items of |
| |weight lifted may only be a negligible amount, a job is in this | |standing, or requires |negligible weight |
| |category when it requires walking or standing to a significant degree.| |pushing/pulling of arm/leg | |
| | | |controls | |
| |Medium: Ability to lift up to 50 pounds maximum with frequent |20-50# |10-25# |Negligible-10# |
| |lifting/and or carrying objects weighing up to 25 pounds. | | | |
| |Heavy: Ability to lift up to 100 pounds maximum with frequent lifting |50-100# |25-50# |10-20# |
| |and/or carrying objects weighing up to 50 pounds. | | | |
| |Very Heavy: Ability to lift over 100 pounds with frequent lifting |Over 100# |Over 50# |Over 20# |
| |and/or carrying objects weighing over 50 pounds. | | | |
|List any other physical requirements or bona fide occupational qualifications:| |
Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.
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