RETAIL MANAGEMENT 14MBAMM302

RETAIL MANAGEMENT

1 MBA

A LECTURE NOTES ON

RETAILING MANAGEMENT

DEPARTMENT OF MANAGEMENT STUDIES

RETAIL MANAGEMENT

2 MBA

UNIT-1 Introduction and Perspectives on Retailing World of Retailing, Retail management, introduction, meaning, characteristics, emergence of Organizations of retailing - Types of Retailers (Retail Formats) - Multichannel Retailing Customer Buying Behaviour, Historical Perspective, role of retailing, trends in retailing, FDI in Retail - Problems of Indian Retailing - Current Scenario

UNIT-2

Theories of Retailing Wheel of retailing, The Retail Accordion, Melting Pot Theory, Polarization theory

Retailing strategy for Setting up Retail organization and planning: Retail Market Strategy - Financial Strategy - Site & Locations (Size and space allocation, location strategy, factors Affecting the location of Retail, Retail location Research and Techniques, Objectives of Good store Design.) ? Human Resource Management, Information Systems and supply chain management & Logistics.

UNIT-3 Store management and visual merchandising: Store Management: Responsibilities of Store Manager, Store Security, Parking Space Problem at Retail Centres, Store Record and Accounting System, Coding System, Material Handling in Stores, Management of Modern retails -Store Layout, design: Types of Layouts, role of Visual Merchandiser, Visual Merchandising Techniques, Controlling Costs and Reducing Inventories Loss, Exteriors, Interiors Customer Service, Planning Merchandise Assortments -Buying systems Buying merchandise and Retail Communication Mix

RETAIL MANAGEMENT

3 MBA

UNIT-4 Retail Pricing: Factors influencing retail pricing, Retail pricing strategies, Retail promotion Strategies

Relationship Marketing & International Retailing: Management & Evaluation of Relationships in Retailing, Retail Research in Retailing: Importance of Research in Retailing, Trends in Retail Research, Areas of Retail Research. Customer Audits, Brand Management in retailing, Internationalization of Retailing and Evolution of International Retailing, Motives of International Retailing, International Retail Environment ? Socio-Cultural, Economic, Political, Legal, Technological and issues in international retailing

UNIT-5 Retail Audit and ethics in Retailing Undertaking an audit, responding to a retail Audit, problems in conducting a retail audit. Ethics in retailing, social responsibility and consumerism

RETAIL MANAGEMENT

4 MBA

CONTENTS

UNIT-NO 1 2

3 4 5

TITIL NAME Introduction & perspectives on retailing Retailing strategy for setting up Retail organisation and planning Store management and visual merchandising Retail pricing Relationship marketing & international retailing

RETAIL MANAGEMENT

5 MBA

Module 1 Introduction and Perspectives on Retailing

World of Retailing:

Retailing is a global, high-tech industry that plays a major role in the global economy. About one in five U.S. workers is employed by retailers. Increasingly, retailers are selling their products and services through more than one channel--such as stores, Internet, and catalogs. Firms selling services to consumers, such as dry cleaning and automobile repairs, are also retailers.

Retail management:

The various processes which help the customers to procure the desired merchandise from the retail stores for their end use refer to retail management. Retail management includes all the steps required to bring the customers into the store and fulfil their buying needs.

Retail management makes shopping a pleasurable experience and ensures the customers leave the store with a smile. In simpler words, retail management helps customers shop without any difficulty.

What is Retailing? Most common form of doing business It consists of selling merchandise from a permanent location (a retail store) in small quantities directly to the consumers. These consumers may be individual buyers or corporate. Retailer purchases goods or merchandise in bulk from manufacturers directly and then sells in small quantities

Shops may be located in residential areas, colony streets, community centers or in modern shopping arcades/ malls.

Meaning of Retailing: According to Kotler: ?Retailing includes all the activities involved in selling goods or services to the final consumers for personal, non business uses.

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