Colette Forde .com



Colette Forde, RN, DNP, CNM91 Kenwood Road River Edge, NJ 07661201.615.8957 (cell) 201.262.7792 (home)fordecolette@ (email)NURSE EDUCATOR Dynamic and thoughtful nurse executive who embraces change and challenges while finding creative solutions in work related situations Results-driven healthcare executive offering 30+ years of achievements in diverse environments (hospital, ambulatory, union/non-union, consultancy, Magnet, and more). Influential, charismatic leader who thrives in a fast paced environment, independent thinker and creative problem solver who understands the importance of collegiality, collaboration and team spirit. Strong personal and professional integrity, earning respect and support when making difficult decisions and choices.?Able to establish immediate credibility with peers, senior leadership, medical staff, and Board of Trustees. Positive, creative and innovative with a strong understanding of the business aspects of healthcare and the acumen to play a substantive role in developing strategies, budgets and business plans.?Financially astute, with a solid understanding of cost issues and initiatives. Start-up experience. Areas of Expertise include:Organizational Mission & Strategy PlanningNursing Service Standards, Policies & ProceduresEvidence-Based, Outcome-Oriented Patient CareBudget Development & Financial ManagementEMR: GE Centricity, Epic. Clinical & Nursing Operations ManagementPerformance Measurement & ImprovementsStaff Development, Training & LeadershipQuality Management & Regulatory ComplianceTurnaround Clinical Program Development & LaunchManagement HighlightsJAMAICA HOSPITAL & MEDICAL CENTER - Jamaica, NY 2015 - PRESENTCommunity Teaching Hospital, Level III Trauma CenterDirector Nursing Ambulatory Services Member of the senior leadership team at Jamaica Hospital and Medical Center (JHMC), a 350 bed acute care hospital, Level One Trauma Center with approximately 310,000 out-patient visits a year. Responsible for 80 FTE’s (nursing), 11 managers, 6 supervisors, overall clinical operations and revenue tracking of the ambulatory network (10 practices). Ensure continuity, quality of care and service through daily operations management using a PCMH model.?Drive delivery of optimal and safe patient care, incorporating fiscal management, strategic planning, standards and compliance, strong clinical practice and staff recruiting and development. Develop and manage performance improvement initiatives, focused on HEDIS QARR, PCMH, population management and DSRIP initiatives, supporting a strong patient safety model and excellence in patient care using a collaborative and multidisciplinary approach to care. Key decision maker in planning, work redesign, and staff development associated with implementing changes in patient care delivery, based on PCMH and DSRIP initiatives. ?Foster a culture of accountability, individual ownership, and JHMC Values. Regulatory responsibility, supporting implementation of new initiatives while ensuring compliance with the latest standards and practices. Awarded LARC certification (DOH) in two ambulatory practices, three practices recently designated PCHM 2014. Centering, Baby Friendly and Depression screening and treatment initiatives currently in evaluation phase. CoverMyMeds with Epic interface implementation. Implemented to drive efficiency, decrease turnaround time with initial approval for high cost medications requiring pre-authorizations, increasing patient compliance with medication adherence. Implementing as part of a new telehealth program, addressing clinical calls, minimizing unnecessary after-hours ED visits while driving adherence to PCMH model.Working to establish additional onsite satellite pharmacies, increasing hospital revenue, promoting patient satisfaction while driving medication adherence. VFC award winner in Spring and Fall of 2016, exceeding NYC DOH targets in Pediatric vaccination rates. Revamped VFC program throughout the entire Jamaica hospital network. RateMyHospital implemented, tracking patient satisfaction while addressing all patient complaints with a score of 3 or less, implementing service recovery in the ambulatory division. Daily Safety Huddle participation, responsible for RCA reviews, action plans, and DOH submission Jamaica Hospital Medical Center – cont….Strong and successful working relationship with union leaders, recognized as a credible and approachable nurse leader who maintains an open-door policy, utilizing communication, coaching, mentoring and training to successfully manage the people-side of change Population health management: using PHM framework, focused on meeting and exceeding targets set by managed care organizations in the move to value-based purchasing while aiming to become a high reliability organization. EXCELSIOR COLLEGE – Albany, NY 2016School of Health SciencesFaculty Committee Member, Interdisciplinary Advisory Committee.WALDEN UNIVERSITY – Minneapolis, MN 2016 School of NursingDNP student advisorCOLLEGE OF NEW ROCHELLE – New Rochelle, NY 2016 School of Nursing, Four year academic program Adjunct Professor, School of Nursing Integrating live and distance learning in a BSN completion program. Westmed Practice Partners & MOUNT SINAI SCHOOL OF MEDICINE - 2014 - 2015New York, NY Regional provider of healthcare management services in the primary care arena.Director, Clinical Operations, Mount Sinai Doctors, Brooklyn Heights Hired to fill leadership gap in onsite management of clinical operations for Mount Sinai Doctors, Brooklyn Height’s, a multi-specialty practice (poly-clinic) and urgicare center. Six direct reports (managers). Responsible for oversight of nursing operations (40 FTE’s), staffing, recruitment, labor relations, clinical nursing practice, education, employee evaluation and management. Indirect responsibility for MD operations (40 FTE’s), radiology and lab/phlebotomy (4 FTE’s). Liaise among multiple stakeholders. Responsible for internal and external regulatory and survey requirements. Manage all supply chain activities, including vendor relationships, ensuring contract compliance and effective levels of support. Negotiated successful resolution of patient complaints. Secured VFC site designation from New York City Department of Health after previous failed inspection. VFC coordinator, responsible for ensuring adherence to all VFC (vaccines for children) criteria.Piloted opening of new gastrointestinal lab, on time, no adverse events. Directed supply chain management and staff education for the lab, partnered in gaining Quad A Certification and recertification, formed gastrointestinal quality assurance (QA) committee, and implemented monthly QA process to maintain certification. No adverse events or 911 calls during my time at this center.Piloted opening of new cystoscopy and urology program. Practice lead in EMR migration from GE Centricity to Epic. Performed in-depth analysis of practice workflows, creating, reviewing, and revising test scripts to reflect proposed workflow solutions. Worked with Epic implementation team on project timelines and deliverable. Organized training initiatives for front desk, nursing and physician staff. Call Center liaison and practice lead in the planning and migration of all call center operations from Westmed Practice Partners to a Mount Sinai operated Call Center. Collaborated with remote Call Center management to build booking guidelines that reflected the needs of providers, regulatory guidelines and needs of the customer. Established processes (staffing, supplies, education) enabling on-schedule, onboarding of new specialty physicians (vascular surgery, joint specialist, surgical oncologist, gynecological oncologist, transplant, urologist, and bariatric surgeon). Responded to all patient emergencies, including rapid response scenarios. Initiate 911 transfers to local ER’s, average 2-3 per day. Wrote and implemented policies and procedures, using evidence-based guidelines, ensuring high standards of clinical practice.Managed the coordination and timely response to patient safety issues. Led root cause analysis and drove implementation of risk reduction strategies and loss prevention activities. Training Fund – New York, NY2009-2013Affiliate of the 1199 nursing union; responsible for education of unionized registered nurses.Director, Nursing EducationDirected all aspects of continuing education and academic advancement for 4,500 RNs across New York. Managed annual budgets as large as $12 million and as many as 17 direct reports. Developed department goals based on allocated resources, client demands, and external healthcare environment. Sourced input from labor partners, management, and Board of Trustees to ensure customer engagement and true partnership across stakeholders. Hired to lead the turnaround of struggling department and provide critical nursing leadership. Over the first year, paid outstanding invoices, right-sized budgets, and stabilized finances. Built internal teams and developed strong relationships with CNOs, upper-level hospital and union management, and trustees. Analyzed workflows and redesigned delivery of care education programs in alignment with expansion or downsizing of patient care units, new models of care delivery, or redeployment of nursing staff. Facilitated monthly labor-management meetings to address professional practice needs, data analysis (focused on HCAPS, quality metrics), budgets, contractual issues, and new regulatory requirements. ■ Delivered substantial improvements in nursing education program growth and effectiveness. ? Provided 20-30 CEU-based education programs monthly, achieving 50% growth in traditional classroom education in a single year while lowering unit costs over the same time frame. Captured 300% increase over span of 4 years in online educational initiatives in partnership with professional organizations. Developed mentoring programs for individual healthcare facilities as needed; facilitated TCAB (transforming care at the bedside) initiatives. Participated in the Magnet journey by partnering with area hospitals on their Magnet journey. Designed and managed BSN and MSN cohort programs in collaboration with academic partners, achieving exceptional 98.5% retention and graduation rates. Designed and ran resume writing workshops, focused on resume development, interviewing skills, and career development. Developed and provided NCLEX-RN and NCLEX-PN review programs. Authored grants that secured monies to support BSN/MSN cohort programs, continuing education programs, and preceptor development programs. Englewood Hospital & Medical Center – Englewood, NJ2008-2008Magnet community teaching hospital with 520 beds.Director, QualityProvided operational oversight for newly formed department focused on quality metrics, infection prevention and surveillance, and clinical documentation management. Administered operational budget. Monitored hospital compliance with all state/national mandates, public reporting, and pay-for-performance initiatives. Founded quality department, staffing plan, and budget from the ground up. Rolled out initial organizational quality initiatives, implemented risk reduction strategies, and identified and corrected practice gaps. Emphasized collaborative planning and education in a Magnet culture that was focused on patient-centered, humanistic care. Aligned data collection with new state and national requirements including CMS (Centers for Medicare & Medicaid Services), DOH (Department of Health), JC (Joint Commission), etc. Englewood Hospital Cont. Selected to join multiple committees focused on performance improvement, increasing adherence to quality indicators, and meeting/exceeding performance metrics. Columbia Heartsource – New York, NY2006-2008Columbia University National provider of management and quality oversight for open-heart surgery programs in community hospitals. Columbia Heartsource cont…Nurse ManagerHired as database manager with responsibility for industry (Society for Thoracic Surgeons- STS) and state reporting of quality measures related to open-heart surgery patients. Generated report, trained affiliate data managers, and introduced on-site audits to enhance accuracy of reports submitted for state and STS analysis. Identified and responded quickly to unmet needs in the organization, expanding role to encompass nursing education and peer review within 2 months of joining Columbia Heartsource. Participated in site assessments to evaluate fiscal, operational, human resource, education, and marketing initiatives for clients. Provided continuous management oversight and direction for site administrators; oversaw program compliance and completion. Orchestrated multidisciplinary monthly onsite meetings at each hospital. Developed proposals that covered staffing and educational requirements. Revised and designed marketing materials for business website. Challenged with quickly establishing credibility in 11 remote hospitals spread throughout the East Coast by developing or redesigning quality management programs for open-heart surgery patients. ■ Built foundation for continued growth of the division through acquisition of new contracts and expansion of the nursing team. Contributed to high level of client satisfaction and excellent clinical outcomes through the program, resulting in strong client contract renewal rates. Authored nursing protocols and procedures that leveraged an evidenced-based model. Developed and implemented nursing peer review system that encompassed multidisciplinary areas of risk, quality, education, and practice change. Executed rollout of AACN ECCO Program, a nationally recognized web-based educational program designed specifically for critical care nurses. Revamped concept of clinical nursing education by establishing nursing internships at New York Presbyterian Hospital. Spearheaded Nursing Grand Rounds via videoconference to affiliate sites located in geographic areas extending from New York State to South Carolina; collaborated in design of first Nursing Network Day.NELL CE INC - Rockland, NY 2002-2007Independent Nursing Education Provider Independent Educational Consultant - Per DiemInternational nursing educator providing NCLEX-RN review programs to India via videoconferencing.NESASSOCIATES, Inc. - Yorktown, NY 2004-2009 Independent Nursing Education Provider Independent Educational Consultant - Per Diem NCLEX Review Instructor, Continuing Education Provider. Developed diverse educational programs designed to meet organizational needs (acute care, ambulatory and long term care), TJC and CMS requirements, state mandated and continuing education needs. Led innovative curriculum development and competency-based clinical learning for Eastern European students, addressing acculturation needs and educational gaps in preparation for American Nursing Boards. NEW YORK PRESBYTERIAN MEDICAL CENTER – New York, NY 2001-2006Academic Medical Center Nurse Educator, Critical Care DivisionDirected and monitored the clinical activities and educational needs of 200 FTEs in the critical care division (Neuro ICU, PACU, Acute Recovery Unit, Cardiac transplant, Open Heart step-down and cardiothoracic floor). Designed competency based performance evaluations, mediated in dispute resolution, designed work improvement plans, facilitated learning through formal classroom instruction and unit based in-services.Consulted, evaluated and directed care in crisis situations, patients with multiple comorbidities requiring interventions from multiple services. Served on key committees to manage risk and efficiency through quality assurance, utilization review and regulatory compliance. Coordinated policy and procedure reviews, developed and participated in TJC preparation, service excellence, EMR education and roll-out (Eclipsys). COLUMBIA UNIVERSITY – New York, NY 1996-2001Private Ivy League Research UniversityClinical Instructor, Obstetrics & Gynecology Provided clinical teaching and learning opportunities for student nurses, medical students and Family Practice Residents in OBGYN division.NEW YORK PRESBYTERIAN MEDICAL CENTER – New York, NY 1996-2001Academic Medical Center Nurse MidwifeFull-scope independent practitioner, with admission, discharge and prescriptive privileges. Provided OB and GYN care to women in a multicultural setting, age range 12-80 years. Consulted and collaborated with multiple providers and perinatologist’s in the care of high-risk women. Managed obstetric emergencies, precepted and taught student nurses, student nurse midwives, medical students and family practice physicians. Critiqued, analyzed, and evaluated care through the use of QA tools and participation in QA activities. Created and implemented a primary preventive care program designed to meet the needs of immigrant, minority women. MEMORIAL SLOAN-KETTERING CANCER CENTER, New York, NY 1988-1994Oncology Center of Excellence and research institution Clinical Nurse IIIProvided primary nursing care to critically ill patients with acute leukemia, bone marrow transplant patients, neutropenia, and multisystem organ failure. Participated in multiple and research trials. Charge Nurse and preceptor responsibilities. Researched and participated in the development of evidenced-based policies and procedures, managed staff scheduling, and TJC readiness. IRELAND/ENGLAND 1983-1988Clinical NurseMed/Surg, Neuromedicine, Neurosurgery, ICU, Nurse Midwifery.Education & Industry CredentialsDoctor of Nursing Practice (2013)University of Medicine & Dentistry of New Jersey – Newark, NJAuthored dissertation and designed/implemented IRB-approved research study on “E-Mentoring Advanced Beginner Nurses” with statistically significant results. GPA of 3.9.Master of Science in Nursing, Midwifery (1998)Bachelor of Science in Nursing (1996)Columbia University – New York, NYMaster’s and Bachelor GPA of 4.0; Faculty Award for Academic Achievement; Award for Excellence; Sigma Theta TauLicensure & Certifications: Registered Nurse, New York, New Jersey, & FloridaRegistered Nurse Midwife, New YorkRegistered Nurse Practitioner, Women’s Health, New YorkCertified Nurse Midwife, New YorkAdditional Training: Post Masters Certificate, Supply Chain Management – University of San Francisco, CABiomedical Informatics – Columbia University, NYBudgets – New York University, NYOrganizational and Executive Coaching – Columbia University, NYProfessional Affiliations:American Academy of Ambulatory Care Nursing American College of Nurse Midwives American Association of Critical Care Nurses American Organization of Nurse ExecutivesCollege of New Rochelle, Adjunct Faculty, School of Nursing Right Care Alliance, Nursing CouncilSigma Theta Tau InternationalWalden University, DNP Program, Student Advisor ................
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