My Account Flyer

嚜澠t＊s Easy to Manage Your Health Care

with My Account

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As a CareFirst BlueCross BlueShield (CareFirst)

member, your personalized benefit information is

available 24/7. Register for My Account for secure

online access to your coverage details, ID cards and

more. Plus, you＊ll also be able to quickly locate innetwork providers and facilities nationwide.

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Go to myaccount to register.

My Account at a glance:

1 Home

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Quickly view plan information including effective

date, copays, deductible, out-of-pocket status and

recent claims activity

Manage your personal profile details

including

password, username and email, or choose to receive

materials electronically

Send a secure message via the Message Center

Check Alerts

for important notifications

2 Coverage

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Access your plan information〞plus, see who

is covered

Update your other health insurance information,

if applicable

View, order or print member ID cards

Review the status of your health expense account

(HSA)

3 Claims

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Check your claims activity, status and history

Review your Explanation of Benefits (EOBs)

Track your remaining deductible and

out?of?pocket total

Submit out-of-network claims

Review your year-end claims summary

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4 Doctors

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Find in-network providers and

facilities nationwide, including

specialists, urgent care centers

and labs

Select or change your primary

care provider (PCP)

Locate nearby pharmacies

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5 My Health

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Access health and wellness discounts

through Blue365

Learn about your wellness program options1

6 Documents

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Look up plan forms and documentation2

Download Vitality, your annual member

resource guide

7 Tools

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Access the Treatment Cost Estimator to calculate

costs for services and procedures3

8 Help

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Find answers to many frequently asked questions

Send a secure message or locate important

phone numbers

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Only if offered by your plan.

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Only available when using a computer.

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The doctors accessed via this website are independent providers making their own medical determinations and are not employed by

CareFirst. CareFirst does not direct the action of participating providers or provide medical advice.

CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc., which are independent licensees of the

Blue Cross and Blue Shield Association. BLUE CROSS?, BLUE SHIELD? and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association,

an association of independent Blue Cross and Blue Shield Plans.

SUM2739-1E (6/20)

Notice of Nondiscrimination and

Availability of Language Assistance Services

(UPDATED 8/5/19)

CareFirst BlueCross BlueShield, CareFirst BlueChoice, Inc., CareFirst Diversified Benefits and all of their

corporate affiliates (CareFirst) comply with applicable federal civil rights laws and do not discriminate on the

basis of race, color, national origin, age, disability or sex. CareFirst does not exclude people or treat them

differently because of race, color, national origin, age, disability or sex.

CareFirst:

←←

Provides free aid and services to people with disabilities to communicate effectively with us, such as:

Qualified sign language interpreters

Written information in other formats (large print, audio, accessible electronic formats, other formats)

←←

Provides free language services to people whose primary language is not English, such as:

Qualified interpreters

Information written in other languages

If you need these services, please call 855-258-6518.

If you believe CareFirst has failed to provide these services, or discriminated in another way, on the basis

of race, color, national origin, age, disability or sex, you can file a grievance with our CareFirst Civil Rights

Coordinator by mail, fax or email. If you need help filing a grievance, our CareFirst Civil Rights Coordinator is

available to help you.

To file a grievance regarding a violation of federal civil rights, please contact the Civil Rights Coordinator

as indicated below. Please do not send payments, claims issues, or other documentation to this office.

Civil Rights Coordinator, Corporate Office of Civil Rights

Mailing Address

P.O. Box 8894

Baltimore, Maryland 21224

Email Address

civilrightscoordinator@

Telephone Number

Fax Number

410-528-7820

410-505-2011

You can also file a civil rights complaint with the U.S. Department of Health and Human Services,

Office for Civil Rights electronically through the Office for Civil Rights Complaint portal, available at

or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at .

CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst of Maryland, Inc.,

Group Hospitalization and Medical Services, Inc., CareFirst BlueChoice, Inc., The Dental Network and First Care, Inc. are independent licensees of the Blue Cross and

Blue Shield Association. In the District of Columbia and Maryland, CareFirst MedPlus is the business name of First Care, Inc. In Virginia, CareFirst MedPlus is the business

name of First Care, Inc. of Maryland (used in VA by: First Care, Inc.). The Blue Cross? and Blue Shield? and the Cross and Shield Symbols are registered service marks of the

Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

Foreign Language Assistance

Attention (English): This notice contains information about your insurance coverage. It may contain key dates

and you may need to take action by certain deadlines. You have the right to get this information and assistance in

your language at no cost. Members should call the phone number on the back of their member identification card.

All others may call 855-258-6518 and wait through the dialogue until prompted to push 0. When an agent

answers, state the language you need and you will be connected to an interpreter.

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Ti?ng Vi?t (Vietnamese) Ch迆 ?: Th?ng b芍o n角y ch?a th?ng tin v? ph?m vi b?o hi?m c?a qu? v?. Th?ng b芍o c車 th?

ch?a nh?ng ng角y quan tr?ng v角 qu? v? c?n h角nh ??ng tr??c m?t s? th?i h?n nh?t ??nh. Qu? v? c車 quy?n nh?n

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??n khi ???c nh?c nh?n ph赤m 0. Khi m?t t?ng ?角i vi那n tr? l?i, h?y n那u r? ng?n ng? qu? v? c?n v角 qu? v? s? ???c

k?t n?i v?i m?t th?ng d?ch vi那n.

Tagalog (Tagalog) Atensyon: Ang abisong ito ay naglalaman ng impormasyon tungkol sa nasasaklawan ng iyong

insurance. Maaari itong maglaman ng mga pinakamahalagang petsa at maaaring kailangan mong gumawa ng

aksyon ayon sa ilang deadline. May karapatan ka na makuha ang impormasyong ito at tulong sa iyong sariling

wika nang walang gastos. Dapat tawagan ng mga Miyembro ang numero ng telepono na nasa likuran ng kanilang

identification card. Ang lahat ng iba ay maaaring tumawag sa 855-258-6518 at maghintay hanggang sa dulo ng

diyalogo hanggang sa diktahan na pindutin ang 0. Kapag sumagot ang ahente, sabihin ang wika na kailangan mo

at ikokonekta ka sa isang interpreter.

Espa?ol (Spanish) Atenci車n: Este aviso contiene informaci車n sobre su cobertura de seguro. Es posible que

incluya fechas clave y que usted tenga que realizar alguna acci車n antes de ciertas fechas l赤mite. Usted tiene

derecho a obtener esta informaci車n y asistencia en su idioma sin ning迆n costo. Los asegurados deben llamar al

n迆mero de tel谷fono que se encuentra al reverso de su tarjeta de identificaci車n. Todos los dem芍s pueden llamar al

855-258-6518 y esperar la grabaci車n hasta que se les indique que deben presionar 0. Cuando un agente de seguros

responda, indique el idioma que necesita y se le comunicar芍 con un int谷rprete.

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Igbo (Igbo) Nr?bama: ?kwa a nwere ozi gbasara mkpuchi nchekwa onwe g?. ? nwere ike ?nwe ?b?ch? nd? d?

mkpa, ? nwere ike ?me ihe tupu ?f?d? ?b?ch? njedebe. ? nwere ikike ?nweta ozi na enyemaka a n＊as?s? g? na

akw?gh? ?gw? ? b?la. Nd? otu kwes?r? ?kp? akara ekwent? d? n＊az? nke kaad? njirimara ha. Nd? ?z? niile nwere

ike ?kp? 855-258-6518 wee chere ?b?b? ah? ruo mgbe amanyere ?p? 0. Mgbe onye nn?chite anya zara, kwuo

as?s? ? ch?r?, a ga-ejik? g? na onye ?k?wa okwu.

Deutsch (German) Achtung: Diese Mitteilung enth?lt Informationen 邦ber Ihren Versicherungsschutz. Sie kann

wichtige Termine beinhalten, und Sie m邦ssen gegebenenfalls innerhalb bestimmter Fristen reagieren. Sie haben

das Recht, diese Informationen und weitere Unterst邦tzung kostenlos in Ihrer Sprache zu erhalten. Als Mitglied

verwenden Sie bitte die auf der R邦ckseite Ihrer Karte angegebene Telefonnummer. Alle anderen Personen rufen

bitte die Nummer 855-258-6518 an und warten auf die Aufforderung, die Taste 0 zu dr邦cken. Geben Sie dem

Mitarbeiter die gew邦nschte Sprache an, damit er Sie mit einem Dolmetscher verbinden kann.

Fran?ais (French) Attention: cet avis contient des informations sur votre couverture d'assurance. Des dates

importantes peuvent y figurer et il se peut que vous deviez entreprendre des d谷marches avant certaines 谷ch谷ances.

Vous avez le droit d'obtenir gratuitement ces informations et de l'aide dans votre langue. Les membres doivent

appeler le num谷ro de t谷l谷phone figurant 角 l'arri豕re de leur carte d'identification. Tous les autres peuvent appeler le

855-258-6518 et, apr豕s avoir 谷cout谷 le message, appuyer sur le 0 lorsqu'ils seront invit谷s 角 le faire. Lorsqu'un(e)

employ谷(e) r谷pondra, indiquez la langue que vous souhaitez et vous serez mis(e) en relation avec un interpr豕te.

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(Navajo)

855-258-6518

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