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ROLE PROFILECommunity Engagement Worker (OPCC)SECTION 1: PRINCIPAL RESPONSIBILITY Principal ResponsibilityTo support the engagement work of the Office of the Police and Crime Commissioner in particular to;Provide support for events and meetings arranged and attended by the Office of the Police and Crime CommissionerTo attend events and meetings arranged and attended by the Office of the Police and Crime CommissionerTo inform the public of the work of the Office of the Police and Crime CommissionerTo engage with the public and provide an opportunity for them to express views and seek information on policing issues and community safety issuesTo identify suitable opportunities in your designated area for the Office of the Police and Crime Commissioner to engage with members of the public in the most efficient and effective way Rank/ grade3LocationWest CornwallVetting ClearanceRVRole-Specific Training and CPD to be undertaken.SECTION 2: ESSENTIAL CAPABILITIES & EXPERIENCE (For selection purposes)Formal Qualifications requiredNoneEssential ICF Activities of the role Input, retrieve and present data using a computerProvide customer serviceProvide support for promotional eventsComplete administration proceduresEssential experience and specialist skills and knowledgeExcellent customer care skills, with a proven ability to meet customer expectationsExcellent communication skills both verbal and written Ability to assist in the set up and take down of engagement equipmentAbility to be able to distribute information prior to events and advertise events to increase attendanceDemonstrable ability to gather information from a number of sources and present that information in an appropriate mannerEssential BehaviouralCompetenciesRespect for race and diversityTeam workingCommunity and customer focusEffective communicationPlanning and organisingPersonal ResponsibilitySECTION 3: ACTIVITIES & BEHAVIOURSCore ResponsibilitiesActivitiesThe role holder should effectively deliver these key requirements:Administrative SupportInput, retrieve and present data using a computer (1005)Enter information correctly using an appropriate computer system, in accordance with legislative requirements and Force policy. Retrieve and present information in a suitable format and supply to relevant personnel.Managing the organisationProvide customer service (1140)Provide and promote service to customers in a professional manner in line with organisational policy and legislative requirements.Marketing and CommunicationsProvide support for promotional events (1186)Support the efficient organisation and presentation of exhibitions and other events which promote the organisation.Personal ResponsibilityComplete administration procedures (216)Ensure that all matters relating to the process of information are carried out in a prompt, efficient manner and in accordance with legislation, policy and ply with Health and Safety legislation (206)Ensure that you show a duty of care and take appropriate action to comply with Health and Safety requirements at all times.Make best use of technology (242)Make best use of technology in support of your role, ensuring correct operation and compliance with organisational and legal requirements.Promote equality, diversity and Human Rights in working practices (141)Promote equality, diversity and Human Rights in working practices by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and contributing to developing equality of opportunity in working practices.Work as part of a team (224)Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.BEHAVIOURSWORKING WITH OTHERSRespect for race and diversity - Considers and shows respect for the opinions, circumstances and feelings of colleagues and members of the public, no matter what their race, religion, position, background, circumstances, status or appearance.A Understands other people’s views and takes them into account. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times. Understands and is sensitive to social, cultural and racial differencesTeam working - Develops strong working relationships inside and outside the team to achieve common goals. Breaks down barriers between groups and involves others in discussions and decisions.C Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team munity and customer focus - Focuses on the customer and provides a high-quality service that is tailored to meet their individual needs. Understands the communities that are served and shows an active commitment to policing that reflects their needs and concerns.C Provides a high level of service to customers. Maintains contact with customers, works out what they need and responds to them.Effective communication – Communicates ideas and information effectively, both verbally and in writing. Uses language and a style of communication that is appropriate to the situation and people being addressed. Makes sure that others understand what is going on.C Speaks clearly and concisely, and does not use jargon. Uses plain English and correct grammar. Listens carefully to understand.Planning and organising - Plans, organises and supervises activities to make sure resources are used efficiently and effectively to achieve organisational goals.C Plans and carries out activities in an orderly and well-structured way. Prioritises tasks, uses time in the best possible way, and works within appropriate policy and proceduresPersonal responsibility - Takes personal responsibility for making things happen and achieving results. Displays motivation, commitment, perseverance and conscientiousness. Acts with a high degree of integrity.B Takes personal responsibility for own actions and for sorting out issues or problems that arise. Is focused on achieving results to required standards and developing skills and knowledge. ................
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