STUDENT’S GUIDE

2. Roles and Responsibilities. 3. Procedures. 4. Methods of Assessment. 5. Successful Performance & Remedies. 6. Certification of Services. 7. Sample of Contract Discrepancy Report. 8. Customer complaint procedures and training instructions. 9. Acronyms and Abbreviations Unit 5. Allotted time In class: 2 hours ................
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