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Privacy PolicyMarket Cross Veterinary Clinic Ltd is an independent, family owned business. This privacy Policy explains what information we collect as a Data Controller when you register with our practice and how we use this information. Market Cross Veterinary Clinic is committed to ensuring that your information is secure, accurate and relevant. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure personal data we hold.We respect the privacy rights of individuals and are committed to handling personal information responsibly and in accordance with applicable law. This policy will be subject to periodic review and it is recommended that you review this document from time to time to ensure that you are aware of any amendments made. Any significant changes shall be publicised directly.Types of Personal Information we CollectIdentification data- such as name, gender, date of birth, job title/position, insurance policy numberContact details- such as home and business addresses, telephone/email addresses, emergency contact detailsOur Basis for Processing Personal InformationOur legal basis for collecting and using the personal information described above will be that of legitimate interest. However it may also be contractual, that required for the performance of a public task, based on legal obligation or that of consent.How Information About You Will be Used:We may share your information with Laboratories including (but not limited to) IDEXX as part of the care for your pet when we run diagnostics for your pet. This includes our in-house tests as well as external tests.We may share information with other Veterinary Practices as part of the care for your pet should your pet have visited or is due to visit another Practice or if clinical advice is being sought. Practices include (but are not limited to) Vets Now Out of Hours Emergency Service, Royal Dick Veterinary School, and Fife referrals.We may share your information with insurance companies as part of the claims process for Pet Insurance.We may share your information with our Practice Management System provider (Henry Schein) including client profiling in order that we can better understand our performance as a clinic. We may share your information with pet food or drug manufacturers as part of administration of loyalty card schemes including (but not limited to) Royal Canin and Virbac. We may share your information with Sage Accounting and Natwest should you or ourselves make a bank transfer in your name.We may share your information with the Animal Plant and Health Agency if you require a Pet Passport or Export Certification.In the event of an unpaid/disputed account by a customer, personal information will be forwarded to our appointed third party debt recovery/legal representatives to proceed on the grounds of legitimate interests to recover the account.If we have written a communication which includes some of your details, this will occasionally be stored in cloud storage by Drop Box Inc who store data in data centres located globally. This is a form of document storage using a third-party processor. We would like to send you information about our own products and services, by post, telephone, email and SMS. This includes appointment, vaccination and worming reminders for your pet and occasional offers which we may be running. Please note that you can further choose your preferences for how we contact you when logged in or by speaking to a member of our staff. Data Retention PeriodsPersonal Information will be stored in accordance with applicable laws and kept as long as needed to carry out the purposes described in this Notice or as otherwise required by applicable law. Generally this means for the duration of your time as client plus a reasonable time thereafter to allow us to respond to any medical record queries.Data Privacy RightsThe following rights are available under applicable data protection law:Access, correct, update or request deletion of personal informationObject to processing of personal information, ask us to restrict processing of personal information or request portability of personal information.If we have collected and processed personal information using a person’s consent, then this can be withdrawn at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to withdrawal, nor will it affect processing of personal information conducted in reliance on lawful processing grounds other than consent.You have the right to complain to a data protection authority about our collection and use of personal information. In the UK this is the Information Commissioner’s Office.What happens if you do not consent:If you do not consent we will be very restricted in the way we can maintain medical records and look after your pet. Unfortunately this would mean it would not be possible for you to become or remain an active client in our practice.If you need any further information please write to us at:Market Cross Veterinary Clinic18 Edinburgh Rd,Dalkeith,MidlothianEH22 1JZTerms and Conditions of BusinessAs a client of Market Cross Veterinary Clinic Ltd, you will be offered medical and surgical care of your animal. For this there will be fees applicable for services and charges applied to the sale of products. On provision of services or products we request that payment be made in full on the day these services or products are provided. This may also be the case for insured animals.Please refer elsewhere on our website for opening hours and Out of Hours arrangements. ................
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