Role dimensions



ClusterTransport AgencySydney MetroDivision/Branch/UnitOperations, Customer & Place-making / Northwest OperationsLocation680 George Street, Sydney and other site locationsClassification/Grade/BandGrade 7Role Number51013659ANZSCO Code511112 PCAT Code1228391Date of ApprovalNovember 2019Agency Websitetransport..auAgency overviewSydney Metro is leading Australia’s biggest public transport infrastructure program, developing and delivering a new world-class metro railway system for Sydney.? As a new NSW Government statutory authority, Sydney Metro has been tasked with developing and delivering metro railways, and managing their operations. Sydney Metro also leads the development of vibrant station precincts to meet customer and community needs, transforming the way Sydney travels and helping shape the future of Australia’s largest city.Primary purpose of the roleThe primary purpose of the role is to provide project management and operational support for the Sydney Metro Northwest Operations team. This includes working closely with numerous functional groups and technical experts within Northwest Operations and across Sydney Metro, and with the contracted Metro North West Line operator, Northwest Rapid Transit, as well as with other external contractors, service providers and stakeholders.Key accountabilities Live the NSW Public Sector and organisational values to achieve outstanding outcomes for the organisation and customersProvide a range of project management, communication, performance reporting and administrative services to contribute to the development and delivery of operational and customer requirementsPrepare and maintain project documentation for reporting, monitoring and evaluation purposes to ensure accessibility of quality information and contribute to the achievement of project outcomesImplement and evaluate of a range of activities such as initiatives to support the delivery of strong, innovative and effective oversight over the operations of the Metro North West Line and future network enhancementsPrepare a range of Northwest Operations daily, weekly, monthly and quarterly reports to the Sydney Metro Executive Committees, Sydney Metro Board, the wider Transport cluster and Ministerial OfficesIn consultation with team leaders and stakeholders, develop an effective network to ensure deliverables are implemented, recorded and communicated on an ongoing basisGather, record, analyse and report on network performance, emerging issues and customer experience to support effective network operationsKey challengesWorking within a diverse team and quickly understanding their workstreams and prioritiesCollating and reporting operational performance and relevant customer data accurately and succinctly Responding to requests from within and outside of Northwest Operations in a timely wayKey relationshipsWho WhyInternalSenior Manager Customer & ServicesEscalate issues, keep informed, advise and receive instructionsProvide regular updates on key operational issues and prioritiesWork cooperatively within the team, exchange information and assist other team members to achieve team objectives and work outcomesNorthwest Operations teamWork cooperatively within the team, exchange information and assist other team members to achieve team objectives and work outcome Wider Sydney Metro OfficeBuild collaborative working relationships with focus on delivering mutually beneficial outcomes.Establish and maintain effective communication channels to enable the flow of information.Respond to requests for information on operational performanceExternalTfNSW and other Transport operating agenciesBuild collaborative working relationshipsRespond to requests for information on operational performanceKey external stakeholders, suppliers and providersBuild collaborative working relationshipsRole dimensionsDecision makingThe role operates with a high level of autonomy within the requirements of the agreed work plan and establishes operational priorities in consultation with the Senior Manager, Customer & Services. The position holder is expected to be proactive and to deliver assigned projects and tasks on time with a high level of quality and accuracy.Reporting lineThis role reports to Senior Manager, Customer & Services, Northwest Operations.Direct reportsThere are no direct reports for the roleBudget/ExpenditureThere is no budget/expenditure allocation for this roleEssential requirementsDemonstrated experience in project or operational support, administration and reporting in an operational transport environmentDemonstrated capability to draft, edit and review reports and information accurately in a timely way in a high pressure operational environmentCapabilities for the roleThe NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at psc..au/capabilityframeworkCapability summaryBelow is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities.NSW Public Sector Capability FrameworkCapability GroupCapability NameLevelDisplay Resilience and CourageIntermediateAct with IntegrityAdeptManage SelfIntermediateValue DiversityIntermediateCommunicate EffectivelyAdeptCommit to Customer ServiceAdeptWork CollaborativelyAdeptInfluence and NegotiateIntermediateNSW Public Sector Capability FrameworkCapability GroupCapability NameLevelDeliver ResultsAdeptPlan and PrioritiseIntermediateThink and Solve ProblemsIntermediateDemonstrate AccountabilityAdeptFinanceIntermediateTechnologyAdeptProcurement and Contract ManagementIntermediateProject ManagementAdeptFocus capabilitiesThe focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role’s key accountabilities.NSW Public Sector Capability FrameworkGroup and CapabilityLevelBehavioural IndicatorsPersonal AttributesAct with IntegrityAdeptRepresent the organisation in an honest, ethical and professional way and encourage others to do soDemonstrate professionalism to support a culture of integrity within the team/unitSet an example for others to follow and identify and explain ethical issuesEnsure that others understand the legislation and policy framework within which they operateAct to prevent and report misconduct, illegal and inappropriate behaviourRelationshipsCommunicateEffectivelyAdeptTailor communication to the audience Clearly explain complex concepts and arguments to individuals and groupsMonitor own and others' non-verbal cues and adapt where necessaryCreate opportunities for others to be heardActively listen to others and clarify own understandingWrite fluently in a range of styles and formatsRelationshipsCommit to Customer ServiceAdeptTake responsibility for delivering high quality customer-focused servicesUnderstand customer perspectives and ensure responsiveness to their needsIdentify customer service needs and implement solutionsFind opportunities to co-operate with internal and external parties to improve outcomes for customersMaintain relationships with key customers in area of expertiseConnect and collaborate with relevant stakeholders within the communityRelationshipsWork CollaborativelyAdeptEncourage a culture of recognising the value of collaborationBuild co-operation and overcome barriers to information sharing and communication across teams/unitsShare lessons learned across teams/unitsIdentify opportunities to work collaboratively with other teams/units to solve issues and develop better processes and approaches to workResultsDeliver ResultsAdeptTake responsibility for delivering on intended outcomes Make sure team/unit staff understand expected goals and acknowledge successIdentify resource needs and ensure goals are achieved within budget and deadlines Identify changed priorities and ensure allocation of resources meets new business needsEnsure financial implications of changed priorities are explicit and budgeted forUse own expertise and seek others' expertise to achieve work outcomesResultsDemonstrate AccountabilityAdeptAssess work outcomes and identify and share learnings to inform future actionsEnsure that actions of self and others are focused on achieving organisational outcomesExercise delegations responsiblyUnderstand and apply high standards of financial probity with public monies and other resourcesIdentify and implement safe work practices, taking a systematic risk management approach to ensure health and safety of self and othersConduct and report on quality control auditsIdentify risks to successful achievement of goals, and take appropriate steps to mitigate those risksBusiness EnablersProject ManagementAdeptPrepare clear project proposals and define scope and goals in measurable termsEstablish performance outcomes and measures for key project goals, and define monitoring, reporting and communication requirementsPrepare accurate estimates of costs and resources required for more complex projectsCommunicate the project strategy and its expected benefits to othersMonitor the completion of project milestones against goals and initiate amendments where necessary Evaluate progress and identify improvements to inform future projects ................
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