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JORGE MOSCOSOMBA-IT, PMP, SSM, CSM, LSSYBFranklin TN, 37067 - 615.692.9149jemoscosoa@?- in/jorgemoscosojrCAREER SUMMARYA multilingual self-motivated professional who serves with purpose, learning, and providing value daily. Honed in nurturing professional partnerships with peers, managers, and executives alike. Keen of prioritizing projects and tasks according to business plans. With a special skill of collaborating to mitigate negative while maximizing positive risks. Highly dynamic individual who draws on Agile and Waterfall frameworks to streamline processes.PROFESSIONAL EXPERIENCEBedroc Inc., Nashville TN Nov 2018 - April 2020Senior Project ManagerLed 4 projects to success within 1 and a half years which meant cost reduction to clients in more than 30%.Prioritized tasks with 2 other managers increasing productivity in more than 40% to set up 4 environments. Implemented Agile and Waterfall frameworks to migrate 80+ hospitals in 60% of the initial estimated duration.Reorganized 75% of team responsibilities to increase value delivery in more than 50% per maintenance event.Partnered with 40+ architects and engineers to increase technical knowledge in more than 6 technologies.Collaborated with over 11 executives in all 4 projects to streamline planning with 40% increase in efficiency.Created 3 new planning and control tools for our 4 clients increasing status visibility by an estimated 80%. Most relevant technologies: Cisco Firewalls, Cisco ISE, Routers, Active Directory, ADFS, LDAP, DNS, Trusts.DXC Technology (previous HP ES), Nashville, TN Oct 2017 – Nov 2018IT Project/Program Manager II & Scrum MasterPrepared 60+ project plans to align portfolio priorities of more than 8 work groups and over 100 peers.Lead PM of 4 different work groups, 30+ total projects, 4 clients with 20 architects, engineers and analysts.Trusted by executives to develop relationships with 5 clients to increase business in over 25% for 4 teams.Increased efficiencies in 50% through better tool usage together with 9 other peers for portfolio assignments.Responsible for managing 3 Fiscal Year plans (2017-19) with over 650 rows for all 100+ peers in the portfolio.Leveraged knowledge and skills with 7 project managers for detail oriented creation of 1 hybrid practice.Excelled while using 9 tools i.e.: SharePoint, MS Project, Excel, Word, MS Server, SQL Server, PowerBI.Collaborated with the Data Warehouse, Dashboard, Business Intelligence, and Data Scientists workgroups.Hewlett Packard ES (Now DXC) Nashville, TN Nov 2016 – Oct 2017PMO - IT Project Manager IITrusted by 2 Program Managers to assist in Infrastructure, Dashboard, Program, and Security Projects.Key liaison for 5 resource managers, 7 PMs, 100 peers, and 7 executives while managing 60+ projects.Collaborated with 5 peers in the resource management, 4 in quality, and PMO teams for quality control.SCRUM Master or PM replacement for 4 Senior Project Managers in 3 weekly client facing meetings.Trusted by 3 executives and directors to co-develop automation of 3 status reports for all 8 DATA/FLEETCOR, Nashville, TN Mar 2014 - Nov 2016B2B global electronic payment provider, surpassing 1 billion transactions from more than 45 countries.Fraud Risk AnalystPrevented 99% of fraud, averaging 70+ daily cases in a team of 6 peers and 4 executives.Collaborated in creation of Standard Operating Procedure with a team of 3 peers and 2 executives.Created best practices and guidelines for 1 new product reducing loss per customer by 95 percent.Increased daily fraud detection 40-60 percent during major data breaches in 2014 and 2015.Improved department efficiencies and customer base by better utilizing key tools and software.Increased customer satisfaction in 100% by reducing response time from 48 hours down to 1 hour. VERIZON WIRELESS, Franklin, TN. Aug 2012 - Mar 2014Located in Franklin, TN. The largest U.S. wireless communications service provider.Customer AdvocateExceeded expectations with 40+ daily calls, using 3 systems, and surpassing target sales in 300%.Succeeded in immediate solutions for customers by utilizing 10 information and marketing systems.Recognized by 5 executives for performance while working more than 50 hours per week.Acted as liaison between 4 departments, 5 executives, and over 30 team members as calls required. EDUCATION & CERTIFICATIONS: Certification / DegreeCert IDEntityDate(s) MBA-IT - Masters in Business & IT N/AWGU University - US01/2018 BIBA - Bachelor in International BusinessN/AUSM University - EC 09/2011 PMP - Project Management Professional#193818306/2016 SSM - Safe Scrum Master#77423525-324504/2019 CSM - Certified Scrum Master#00049176301/2017 LSSYB - Lean 6 Sigma Yellow BeltPMA261202/2016EDUCATION GOALS:Certification / DegreeCert IDEntityDate(s) PMI-ACP - Agile Certified ProfessionalTBD2020-21 PMI-RMP - Risk Management ProfessionalTBD2020-21 APM - SAFE Agile Product ManagerTBDTBD POPM - SAFE Product OwnerTBDTBD SDP - SAFE DevOpsTBDTBD LPM - SAFE Lean Portfolio ManagementTBDTBDADDITIONAL SKILLS:Bi-lingual (Spanish) – Certified Interpreter?References Available Upon Request ................
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