CURRICULUM VITAE



PUJA MEHRApradeep@Professional Summary:Seasoned IT professional with 17 years of experience working as a SAFe Scrum Master, Project Manager, Accounts Manager and Team Lead. Worked in complex accounts which included projects with Agile and Waterfall methodologies. Proficient in working with cross-functional teams and stakeholders to manage project and elicit business needs. Domain of Experience in Infrastructure, Planning, Process and Product development.6 Years of experience as Certified?Scrum?Master, SAFE-Scrum?Master, IT Project Manager,?Scrum?Coach, working in multiple cross-functional teams, dealing with stakeholders in different facets. Expertise in implementing systems Development in SAFE Agile (Scrum), Waterfall Methodology and Hybrid (Waterfall +?Scrum) Methodology.Strong interpersonal skills, dynamic troubleshooting skills and proven ability to lead and manage the Project teams starting from the engagement, estimation, planning, execution, deployment, and warranty support.Extensive experience on monitoring, troubleshooting and fixing issues as per SLA.Adaptability and interpersonal skills to deal with changing requirement or environment and understand complex human behavior to deal efficiently.Ability to analyze functional and technical aspects of the project and lean and agile mindset to understand the project requirements and Skilled in providing excellent client services.Experience of managing multiple internal and external stakeholders and aligning technology solutions with business strategies and ability to focus on Service Improvement.Collaborate with the senior leadership and key decision makers in generating project roadmap, proposals, and communication strategies. ?Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures. ?Servant-Leadership style of management, protecting team from impediments, conflicts and maintaining focus on product backlog, project timeline. ?Track and manage product backlog, burndown metrics, velocity and task breakdown structure. ?Assist team members with impediments removal and becoming self-sufficient. ?Facilitate sessions/meetings to initiate discussion for conflict resolution. ?Facilitate Agile adoption Retrospectives for the organization with leadership and guide teams with outcome resulting in enhanced performance. Motivate Product Owners to be more agile focused thus resulting in transparency and timeliness. ?Successfully transitioned teams from Waterfall to Agile methodology per project suitability (SAFe, Scrum, Kanban, Lean) ?Coach new Scrum Masters following the best practices by Agile Enterprise. ?Experience in Client Management, Technical Iteration/Sprint Demos, Client Deliverables, Budgeting, Client Presentations and Training and Program Increment Sessions. ?Educate and reinforce Scrum methodology and Agile framework to team members and stakeholders. ?Excellent working knowledge of VersionOne, JIRA, Confluence (Agile Product Management Tools).CORE COMPETENCIESJira/ ConfluenceMS Power BI/MS SQLWaterfall/AgileSharePointProjectManagementLeadershipLeanthinkingChangeManagementSAFe Lead Agile/ScrumG-Suite/SmartsheetsMS Visio, SharePoint, MS OfficeMS Project /PROFESSIONAL CERTIFICATIONSCertified PMP?, PMICertified SAFe? 5 Agilist, Scaled Agile Inc.Certified SAFe? 4 Scrum Master, Scaled Agile Inc.LCS Level 1a – Lean thinking knowledge and PracticeBasics of FWO (forwarding order policy) / SAPTM (SAP Travel Management)IQP – International Qualifying program, Germany EDUCATIONMasters in Personnel Management and Industrial Relations, Symbiosis Institute of Management Studies, India Bachelor of Arts, Delhi University, IndiaPost Graduate Diploma in Personnel Management (PGDPM), YMCA Institute of Management Studies, India PROFESSIONAL EXPERIENCE3M, San Antonio, TXSenior Scrum Master/ Project ManagerApril 2019 – June 2021The Project was to work on designing and implementing a New User Application in Pega for Order to Cash Business Areas. Project also included enhancing the applications related to Claims, Pre-Authorization& Eligibility Criteria.Responsibilities:Conducted various scrum ceremonies like Daily Stand-Up’s, Sprint Planning, Grooming, ?Retrospective sessions. ?Facilitated Program Level Demo (comprising of 7- 8 projects) for Key Stakeholders along with over 80-100 participants. ?Mentored, coached and trained new Scrum Masters on Agile best practices. ?Initiated key decision-making discussions like prioritizing expectations, business trade-off ?depending on project budget, timeline and resources. ?Worked on project roadmap and tracking risks, issues and key dependencies closely. ?Created various dashboard reports for executive SNAP sessions. ?Enhanced optimal utilization of VersionOne tool to generate Project Burndown report, Team Velocity and Bandwidth reports. ?Effectively communicated project scope, schedule, and budget with both business stakeholders and the IT senior management. ?Tracked and communicate project status to stakeholders and investors through weekly reports. ?Identified impediments and helped team in resolving critical issues. ?Trained, Coached and Developed Scrum Masters, Product Owners and Team members as well as C-Level and business on Agile methodologies and Lean methodology. ?Experienced in Agile Lifecycle Management Tools like Version-One, Rally, Jira-Agile, ?Kanban Flow, Scrum works, Sharepoint, Confluence, etc. ?Designed program level break-down in VersionOne via epics and feature creation for executive reporting by working closely with business product owners. ?Facilitated?‘working sessions’?to assist Product Owner's in story writing with precise ?acceptance criteria. ?Insisted on Product Owner’s active participation in all SCRUM ceremonies along with the ?team. ?Coordinated and tracked upstream/downstream dependencies in VersionOne providing ?visibility across board. ?Helped team in determining “definition of ready” and “definition of done”. ?Maintained healthy Product Backlog by working closely with business owners.?Panalpina/DSV INC – Secaucus, NJ, USA Senior Scrum Master/ Project ManagerFebruary 2016 - March 2019The Panalpina/DSV Group is one of the world's leading providers of supply chain solutions. Here, I was responsible to leadthe performance excellence projects related to applications development/upgrades based on customer’s demanding needs.Responsibilities: SAFE – Scrum Master for 2 teams extensively studying team dynamics to help the team member's transition to Agile from a traditional mindset.Provide coaching, leadership, and direction to the team to implement best agile practices, Epics, Features, Enablers, User Stories, Def of Ready, Def of Done, Inspect & Adapt workshops, Program level Increment planning, Iterations reviews.Develop and maintain scorecards. Work with business partners to track and report benefits and impact of the program and disseminate success stories, Enablers, PI-Objectives, PI-Goals, Release Strategies, Implementation Road map, Value streams at Program & Portfolio level, Adapting SAFE mindset.Engage directly with Business Owners, Business Stake Holders, Product Management Council, Product Owners, Customers,?Scrum?Community of Practice (SCOP)to define mission value and prioritize work and build intellectual capital in Agile techniques meeting Business Value streams in the form of delivering Business value in terms of user centricHelp to guide and manage the ART teams through the delivery of software and services, embracing and casting the SAFE Agile mindset across client spacesProvide guidance in Agile,?Scrum, SAFe,?Scrum?Dev teams, consisting of a mix of organization and possibly contractor/vendor staffWork closely with team to support resources through their respective life cyclesLead program management for HYDRA SAFE Agile transformationDrive continuous improvement via facilitating workshops; assess the agility level of the program and push teams to improveEstablish and manage Risk and Quality for agile programManaged the team's KANBAN workflow.Helped the KANBAN team identify/establish various 'Class of Service' to manage the workflow.Helped the teams establish WIP Limits to maximize flow.Coached the business and streamlined the process for work intake for Kanban team.Monitored and tracked the Lead Time & Cycle Time metrics, with a goal to increase Predictability of the KANBAN team.Facilitating (Program Increment) in SAFe EnvironmentManage?Scrum?Teams Conflicts, identifying risks, resolutions, remove impediments, intra team and Inter team dependencies.Track and manage project execution in accordance with solution delivery.Maintain PI, Sprint & Kanban report metrics that provide visibility to stakeholders on team-level progress and quality.Provide real-time feedback to the methodology team based on experiences with service delivery teams.Be a change agent and foster a 'learn by doing' environment.Establish team level cadence and drive team level ceremonies in alignment with organization direction.Remove Cross-Functional and Enterprise based impediments for the team and escalate as appropriate.DB Schenker India Pvt. Ltd., Haryana, IndiaKey Account Management / National Sales, Corporate Office | PAN Asia Implementation Manager– IVTJanuary 2006 – October 2008Designed, developed and reviewed SOP and SOWs for key accounts IVTs at country level in coordination with Regional Product heads to establish SLAs for smooth implementation. Monitored market and IVT journals and feeds, as well as competitive price matrix and performance management.Responsibilities:Trained regions involved on SOPs and customer expectations for smooth implementation and maintained the set standards through continuous monitoring of performance reportsConducted regular customer relationship management review meetings to share market and industrial updates, performance dashboards, new business opportunities, ongoing challenges and plans for initiatives which would add value to customer needsDB Schenker India Pvt. Ltd., Haryana, IndiaSenior Analyst/Key Accounts Manager (KAMO), Corporate OfficeJanuary 2002 to December 2005Responsibilities:Accountable for assigned global and national key account sales for the Northern regionSupported other regions in developing key accounts, including regular MBRs with customers, market information sharing specific to industrial needs, presenting performance KPIs and sharing existing relationship with GKAs within the global networkImplementation management of Tender-based accounts at a national levelDeveloped SOPs for the customers from the time business was secureProvided tender management support at national level for RFIs, RFQs & RFPs with 20% success rateDB Schenker India Pvt. Ltd., Haryana, IndiaAnalyst, Corporate officeAugust 1996 – December 2001 Directed manpower recruitment planning externally and internally for promotion and transfers. Managed hiring, succession planning, performance management, training and development.Responsibilities:Conducted payroll management and HRMS software development through a vendor, making FRD, BRD, UAT, implementation, training on software, regular maintenance and monitoring changesDeveloped HR policies considering changing needs and ensuring implementation at a national level.Worked on performance appraisal projects best suited to the Logistics IndustryManaged and tracked MIS reports related to employee retention, development plan, appraisals, payroll and fringe benefits expensesVOLUNTEER AFFILIATIONSGirl Scouts, Senior Troop Leader ................
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