SALES ASSISTANT EXPECTATIONS - Peoplebank

[Pages:1]SALES ASSISTANT EXPECTATIONS

As a member of the OUTFIT team you will be required to achieve the Sales Assistant Expectations and demonstrate the following key skills and behaviours

PROUD TO WORK FOR OUTFIT

Passion and enthusiasm to work for the OUTFIT brand A fashion role model for our customer Represents the OUTFIT brand Able to talk fashion to our customer

SERVICE & SELLING

Engaging with customers and providing excellent service Able to provide style advisor at all key touch points in store Discuss building the sale and ward robing options to help drive sales Use of multichannel to build sale

SALESFLOOR & BACK OF HOUSE ACTIVITIES

Maintains high standards both front of house and back of house Able to process and place new line items Replenishment of stock Supports with floor layout changes and promotional activity Takes appropriate measures to minimise stock loss Complies with and takes personal responsibility for all aspects of Health & Safety

KEY SKILLS

Ability to communicate effectively with colleagues and customers

Flexible to switch between different activities, dependant on customer / store needs

Ability to work in a busy, customer facing environment

Ability to build good working relationships with colleagues

KEY BEHAVIOURS

Good Communicator Team Player Open and Honest Hard Working Pace & Energy Passion

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