Job Description Template



Job Description

| |Internal Sales Person |

|Job Title | |

|Objective |To sell Company goods and services to existing, new and potential customers. |

|Department |Tele-sales |

| | |

|Working hours per week |40-hour week plus Saturday Rota (included in salary) |

|Appointment period | |

|Reports to |Permanent |

|Location |Tele-sales Team Leader |

| |Based at Hareness Road Aberdeen AB12 3LE. Post-holder may be required to carry out duties at other Company sites. |

|Responsible for |Successful conclusion of all sales related activity arising from sales enquiry pick-up |

| |Where and when necessary ‘cradle to grave’ order progression |

| |Ensuring, along with other Tele-sales staff, that there is departmental service coverage during business hours |

| |Updating product training and skills to maximise the customer options |

| |Excellent customer service |

| | |

| |The Company has a health and safety policy, which outlines its responsibilities as an employer, and the |

| |responsibilities of its employees in respect of health and safety. All employees need to be aware of this policy and |

| |comply with its content. |

| |Complying with industry regulations and Health and Safety legislation, policy and procedures |

| | |

| |Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager or |

| |management team |

|Working relationships |Ability to work within and contribute to a team |

| |Internally: Daily contact by e-mail, telephone or in person, with other team members and Company sales support staff.|

| | |

| |Externally: Daily contact with both customers, suppliers and external sales staff |

|Key result areas |All customer orders are priced (whenever possible) and finalised on the day of system entry |

| |Stock orders are scheduled for delivery on the first available van/pallet run following order authorisation |

| |Meeting performance targets when applied |

|Key tasks |Carry out all functions relevant to the customer sales relationship |

| |Receive, and progress to conclusion, customer sales enquiries and orders received by telephone, fax and by e-mail |

| |Advise customers of Company products and services |

| |Assist, as directed, external sales staff in customer order process and progress |

| |Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, |

| |and, when necessary, order goods direct from relevant suppliers. |

| |Reconciliation of order versus invoice differences |

| |Regularly review and update overdue customer orders |

| |Expedite supplier order delivery |

| |Communicate as necessary with customers and suppliers, and resolve any issues they may have |

| |Document, progress and advise those necessary, of customer returns |

| |Provide support to other team members as and when required |

| |Provide support as required to sales support staff |

|Core skills |Excellent customer service skills |

| |Good knowledge of industrial products and equipment |

| |Good numeracy and literacy skills |

| |Good keyboard skills |

| |Basic knowledge of relevant systems, equipment and processes |

| |The ability to negotiate with suppliers and customers |

| |Ability to respond positively to new challenges and change |

| |The ability to work on their own, and make decisions relevant to the successful outcome and conclusion of all the |

| |sales processes |

|Time Horizon |Initial 3 months - Full time training on the MIS Ltd Company computerised operating system; Company and departmental |

| |operating procedures. In depth familiarisation of Company products |

| |3-9 months - Development & product training as, where and when identified |

| |9 months onwards – Fully conversant with all MIS Ltd systems, processes, procedures and products |

|Prepared by | |Date |

|Confirmed by | |Date |

|postholder | | |

|Applied to |Staff Name |Staff Name |Staff Name |Staff Name |

| | | | | |

| | | | | |

| | | | | |

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download