Job Description Template
Job Description
| |Internal Sales Person |
|Job Title | |
|Objective |To sell Company goods and services to existing, new and potential customers. |
|Department |Tele-sales |
| | |
|Working hours per week |40-hour week plus Saturday Rota (included in salary) |
|Appointment period | |
|Reports to |Permanent |
|Location |Tele-sales Team Leader |
| |Based at Hareness Road Aberdeen AB12 3LE. Post-holder may be required to carry out duties at other Company sites. |
|Responsible for |Successful conclusion of all sales related activity arising from sales enquiry pick-up |
| |Where and when necessary ‘cradle to grave’ order progression |
| |Ensuring, along with other Tele-sales staff, that there is departmental service coverage during business hours |
| |Updating product training and skills to maximise the customer options |
| |Excellent customer service |
| | |
| |The Company has a health and safety policy, which outlines its responsibilities as an employer, and the |
| |responsibilities of its employees in respect of health and safety. All employees need to be aware of this policy and |
| |comply with its content. |
| |Complying with industry regulations and Health and Safety legislation, policy and procedures |
| | |
| |Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager or |
| |management team |
|Working relationships |Ability to work within and contribute to a team |
| |Internally: Daily contact by e-mail, telephone or in person, with other team members and Company sales support staff.|
| | |
| |Externally: Daily contact with both customers, suppliers and external sales staff |
|Key result areas |All customer orders are priced (whenever possible) and finalised on the day of system entry |
| |Stock orders are scheduled for delivery on the first available van/pallet run following order authorisation |
| |Meeting performance targets when applied |
|Key tasks |Carry out all functions relevant to the customer sales relationship |
| |Receive, and progress to conclusion, customer sales enquiries and orders received by telephone, fax and by e-mail |
| |Advise customers of Company products and services |
| |Assist, as directed, external sales staff in customer order process and progress |
| |Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, |
| |and, when necessary, order goods direct from relevant suppliers. |
| |Reconciliation of order versus invoice differences |
| |Regularly review and update overdue customer orders |
| |Expedite supplier order delivery |
| |Communicate as necessary with customers and suppliers, and resolve any issues they may have |
| |Document, progress and advise those necessary, of customer returns |
| |Provide support to other team members as and when required |
| |Provide support as required to sales support staff |
|Core skills |Excellent customer service skills |
| |Good knowledge of industrial products and equipment |
| |Good numeracy and literacy skills |
| |Good keyboard skills |
| |Basic knowledge of relevant systems, equipment and processes |
| |The ability to negotiate with suppliers and customers |
| |Ability to respond positively to new challenges and change |
| |The ability to work on their own, and make decisions relevant to the successful outcome and conclusion of all the |
| |sales processes |
|Time Horizon |Initial 3 months - Full time training on the MIS Ltd Company computerised operating system; Company and departmental |
| |operating procedures. In depth familiarisation of Company products |
| |3-9 months - Development & product training as, where and when identified |
| |9 months onwards – Fully conversant with all MIS Ltd systems, processes, procedures and products |
|Prepared by | |Date |
|Confirmed by | |Date |
|postholder | | |
|Applied to |Staff Name |Staff Name |Staff Name |Staff Name |
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