Job Description Template



[pic] Job Description

| |Trailers & Fencing Internal Sales /Counter Sales person |

|Job Title | |

|Objective |To sell Company goods and services to existing, new and potential customers. |

|Department |Trailers & Fencing |

| | |

|Working hours per week |40-hours Monday to Friday plus Saturday Mornings 8am to 12 noon on a rota |

|Appointment period | |

|Reports to |Permanent |

|Location |David MacGruer |

| |Based at Inverness. Post holder may be required to carry out duties at other Company sites. |

| | |

|Responsible for |Excellent Customer Service |

| |Communicate effectively with customers |

| |Connect with the customer by being friendly, helpful and knowledgeable |

| |Be available to deliver great service |

| |Resolve customer queries and complaints in a timely and appropriate manner |

| |Ensuring that there is departmental Counter Sales coverage during business hours. |

| |Organisation and dressing of the showroom |

| |Successful conclusion of all sales related activity arising from customer enquiries |

| |Where and when necessary ‘cradle to grave’ order progression |

| |Providing excellent customer service |

| |Completing PDIs (Pre-Delivery Inspections) |

| |The Company has a health and safety policy, which outlines its responsibilities as an employer, and the |

| |responsibilities of its employees in respect of health and safety. All employees need to be aware of this policy and |

| |comply with its content. |

| |Complying with industry regulations and Health and Safety legislation, policy and procedures. |

| |Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager |

|Working relationships |Ability to work within and contribute to a team |

| |Internally: Daily contact by e-mail, telephone or in person, with other team members and Company sales support staff.|

| | |

| |Externally: Daily contact with both customers, suppliers and external sales staff |

|Key result areas |Customer enquiries converted to sales |

| |Customer orders are scheduled for delivery on the first available run following order |

| |Meeting performance targets when applied |

|Key tasks |Receive, and progress to conclusion, customer sales enquiries and orders received by telephone, fax and by e-mail |

| |Advising customers of Company products and services |

| |Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, |

| |and, when necessary, order goods direct from relevant suppliers. |

| |Reconciliation of order versus invoice differences |

| |Review OEIO’s weekly |

| |Expedite supplier order delivery |

| |Communicate as necessary with customers and suppliers and resolve any issues they may have. |

| |Provide support to Workshop Team when possible |

| | |

|Core skills |Excellent product knowledge |

| |Excellent customer service skills |

| |Reasonable numeracy and literacy skills |

| |Basic knowledge of relevant systems, equipment and processes. |

| |The ability to negotiate with suppliers and customers. |

| |Ability to respond positively to new challenges and change |

| |The ability to work on their own and make decisions relevant to the successful outcome and conclusion of the sales |

| |process. |

|Time Horizon |Initial 3 months - Full time training on the MIS Ltd Company computerised operating system; Company and departmental |

| |operating procedures. In depth familiarisation of Company products |

| |3-9 months - Product training as, where and when identified |

| |9 months onwards – Fully conversant with all MIS Ltd systems, processes, procedures and products |

|Prepared by | |Date |

|Confirmed by | |Date |

|postholder | | |

|Applied to |Staff Name |Staff Name |Staff Name |Staff Name |

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