Resume of James E Callan, III



James E. Callan, III

107 Coventry Lane — Cary, North Carolina 27511 — (919) 372-4355 — Consulting@

Career consultant delighting Fortune 500 clients with enduring data, application and enterprise architectures, IT solutions, delivered projects, competitive products, agile leadership, technical innovation and trusted advice.

Detailed Client Experience

8/18-present SuzyCV, Inc., Reston, VA Telephony/CTI/IVR Architect

Developing interactive voice response (IVR) and automated SMS (texting) prototypes for this human resources outsourcing provider.

Gathered business requirements and assessed client needs. Designed and diagrammed inbound voice and SMS call flows and user interaction. Developing and deploying call handling scripts and flows to telephony cloud. Implementing IVR and SMS chatbot prototypes. Coordinating and conducting IVR test trials.

Technologies: Computer Telephone Integration (CTI), Interactive Voice Response (IVR), SMS, Authy, Twilio API, TwiML, Twilio Voice, Twilio SMS, Twilio Studio

8/16-10/18 IBM, Research Triangle Park, NC Enterprise Architect & Technical Lead

Led development, deployment and production support of contract management and cloud hosting billing system for IBM (Cloud Managed Services for Managed Applications business unit of their Global Technical Services division).

• Planned migration and production release of a legacy ASP .NET MRDB contract management, commission tracking and revenue recognition application into IBM.

• Gathered business and end user requirements to convert from accrual basis accounting revenue recognition to cash-basis billing.

• Led team to enhance and extended legacy application to add critical cash-basis billing and reporting functionality.

• Designed and developed custom application monitoring, logging and production support features needed to meet IBM production application requirements.

• Developed custom OpenID support components to integrate with IBM's required W3Id single sign on (SSO) federation servers.

• Migrated and supervised migration and conversion of legacy data into new system for three separate environment go-lives.

• Prepared and presented architectural and design documentation to IBM's system architectural review board.

• Specified production hosting environment and worked with IBM’s enhanced hosting personnel to complete production environment build-out.

• Released production application (was most rapid internal application build-out and production release according to IBM’s CIO organization) and provided ongoing production support.

• Defined and documented streamlined and simplified production release approach.

• Collaborated in creating business case for application modernization effort and re-design to meet financial, audit and Sox compliance rules and regulations.

• Created detailed work breakdowns, estimates and Agile integration plans, led daily SCRUM stand-ups and tasked developers.

• Participated in technical team recruitment, onboarding, coaching and training.

• Designed and developed ASP .NET Core application structure and DB2 database and schema design.

• Jointly created Angular project structure and build/deployment process.

• Re-designed ASP .NET (4.6+) application structure and Oracle database logical and physical design when stakeholders mandated a sudden and unexpected DB2 to Oracle transition.

• Planned, specified and cloud formed DEV, QA and PROD environments for new application.

• Created 500+ DB tables, views, stored functions and triggers in DB2 and Oracle to support new application.

• Defined extensive high grain (micro service) REST API services with over 430 service endpoints and documented these in 323 page developer API guide.

• Authored and led production of required artifacts needed for internal financial and regulatory audit and compliance documentation and approval.

• Planned and led development of changes needed to integrate and migrate a newly acquired hosting division of Verizon into IBM's business.

• Transitioned continued development and production support of application to Peru-based team via two weeks of intensive, video-recorded knowledge transfer sessions.

• Provided an additional month of technical and managerial guidance and ongoing project documentation and task elaboration for Peru team.

Technologies: ASP .NET (classic), ASP .NET Core, Core Entity Framework, OpenID, SSO, SMTP, Agile, SCRUM Master, DB2, Oracle 12c, ERD modeling, SQL Developer, Git, Github, Zenhub, PL/SQL, DB design, DB logical and physical design, Project Management, C#, JavaScript, Angular, CSS, HTML5, Angular Material, Slack, JSON, microservices, PL/SQL triggers and stored functions/procedures, Node, NPM, git town, 2FA, regulatory and financial compliance, SOX, GDPR

7/14-8/18 The TJX Companies, Inc. - Framingham, MA eCommerce Architect & ATG Performance Specialist

Planned Oracle ATG Commerce infrastructure upgrade, created instance architecture, coordinated infrastructure buildout and provided ongoing application performance test planning, testing, analysis and advisory services for TJMaxx and Sierra Trading brands.

• Participated in upgrade planning workshops and meetings for migrating from Oracle ATG 10.1 with Oracle Search to Oracle ATG Commerce 11 with Endeca MDEX.

• Supervised professional services team in DevOps migration required for the DEV and build machines during upgrade.

• Assisted program manager in work breakdown, estimation and division of labor between professional services and hosting personnel.

• Drafted and reviewed professional services proposals and statements of work.

• Created instance architecture diagrams, software inventories, port mappings, configuration changes, firewall requests.

• Authored and supervised special change request procedures to install and customize ATG and Endeca software installations.

• Led technical team and coordinated with hosting team throughout dual data center, multi-environment build out.

• Reviewed and provided quality assurance and quality control during environment build outs.

• Gathered requirements for multiple application performance tests in both QA and PROD environments conducted 3 to 6 times annually between 2014 and 2018.

• Planned detailed plans for multi-company, coordinated load tests in both QA and PROD environments.

• Conducted and orchestrated complex subsystem / integration specific and entire infrastructure load tests.

• Analyzed and supervised the analysis of load test results gathered from JVMs, LTMs, switches, web servers, application servers, MDEX servers, Oracle RDMS, firewalls, MS SQL Server RDBMS and other infrastructure components.

• Prepared and presented integrated performance analysis reports to client personnel, executives and working partners.

• Advised and recommended performance enhancing changes in infrastructure, hardware, memory, networks, JVMs, RDBMS, memory, caching, application setting, CDN and Linux kernel.

• Applied and supervised performance enhancing changes across infrastructure.

Technologies: Oracle ATG Commerce, WebLogic, Endeca MDEX, Java, JEE, JVM tuning, Oracle RAC 11g tuning, RHEL kernel tuning, AppDynamics, Shell Scripting, cron, production operations, DEVOps, Ant, Maven, Git, Jenkins, Load testing, Application Performance Tuning, Change Control, JavaScript, log analysis, load balancing, Architecture Planning, Project Management, Technical Leadership

1/14-1/18 Charles River Laboratories, Inc. - Wilmington, MA Kentico Technical Lead

Led Kentico team to upgrade, maintain and provide stand-by production support for multi-lingual global web site for this clinical laboratory supplier.

• Gathered requirements, created work breakdowns and developed estimates for new features, components and templates.

• Supervised Kentico and .NET developers in developing, testing and deploying site changes.

• Coached and advised developers, tested and reviewed their code.

• Provided back-up production support for client personnel when they were on vacation.

• Planned, supervised and assisted with Kentico version upgrade.

• Solved integration issues with third-party components and services.

• Wrote proposals and worked with project managers to secure professional services business and renewals.

Technologies: Kentico CMS, Salesforce integration, ASP .NET, C#, CSS, JavaScript, JQuery

10/13-7/17 Banc of America Merchant Services - Atlanta, GA Liferay Architect & Technical Lead

Led Liferay Portal team to develop and maintain site, integrate SAML2 and multiple analytics solutions for this national bank.

• Gathered requirements for new features and site revisions from executives and content providers.

• Planned site upgrades, defined tasks, estimated work and assisted in preparing work proposals.

• Supervised Liferay CMS upgrade and migration of site content to new version.

• Coached and supervised SAML2 integration with First Data for performing merchant account verifications.

• Met with client's marketing agency and advised client and agency personnel on marketing analytics integration options.

• Assisted developers in tagging and integrating Google Analytics and Coremetrics throughout site.

• Assessed security risks and triaged suspected security breaches and intrusions.

• Researched Ensighten analytics offerings for possible replacement of marketing analytics implementation.

• Authored proposal to replace Liferay Portal with Adobe Experience Manager and integrated analytics.

Technologies: Liferay CMS, Java, JSP, JEE, Google Tagging, Google Analytics, IBM Coremetrics, Adobe Experience Manager (AEM), Marketing Analytics, SAML2

11/15-6/17 Rack Room Shoes, Inc. - Charlotte, NC eCommerce Architect / Integration Specialist

Consulted on SAP Hybris and provided Perl daemon for content, pricing and inventory integration for this national shoe retailer.

• Assumed ongoing production support and advisory services for SAP Hybris storefronts for the Rack Room Shoes and Off Broadway Shoe Warehouse brands.

• Re-designed and re-wrote multi-threaded Perl daemon to handle batched product catalog, content, pricing and inventory updates to Hybris.

• Participated on infrastructure and Hybris implementation third-party audit.

• Prepared and conducted client training and technology transfer sessions.

Technologies: SAP Hybris, Shell Scripts, cron, FTP, SFTP, Perl

10/17-11/17 Lindt & Sprüngli - Stratham, NH Performance and Security Specialist

Solved performance problems and recommended solutions across multiple brand sites for this global chocolatier.

Client provided third party security scan and performance audit results for Russell Stover (B2C), Ghirardelli (B2B & B2C) and Lindt (B2C & B2B) web sites (WebSphere Commerce, integrated with Sterling Order Management). Analyzed the scan results and performance issues cited and prepared a detailed action plan to mitigate security risks and increase site performance back up to acceptable levels.

Technologies: WebSphere Commerce, Sterling Order Management, Java, J2EE, JEE, JSP, JSP Fragments, JavaScript, JQuery, Dojo, HTML4, HTML5, CSS, CSS3, CSS4, Search Engine Optimization, SEO, Meta tagging, Edge Caching, AWS CDN

5/16-2/17 SES S. A. - Betzdorf, Luxembourg (Manassas, VA) Solution Architect

Refined requirements, created preliminary architecture and design, authored RFP and vendors conference materials to outsource the development of an enterprise Metrics Reporting Center (MRC) for this global satellite communications provider.

Engaged to assist in securing vendors to complete the development of SES' next generation Metrics Reporting Center used to provide both internal and customer-facing usage metrics for satellite communication services. The system was intended to replace the industry standard, but long outdated, Multi-Router Traffic Grapher (MRTG) and RRDtool tools that network administrators and operations personnel employ for graphing usage and performance of network elements. The new MRC was designed to be based on OpenTSDB (a distributed, highly-scalable Time Series Database based on HBase) and feature a RESTful service oriented architecture (SOA).

• Assisted client sponsor in clarifying, detailing and refining both the product vision and requirements.

• Reviewed existing SNMP MIB definitions, structure and metrics and existing reporting examples.

• Analyzed technical and architectural requirements for solution to meet SES' terrestrial and space-based network elements and protocols.

• Developed high-level architecture and preliminary design decisions needed to align with other SES corporate initiatives.

• Developed initial REST API definition to help guide responding vendors in estimating and planning out their proposed solutions.

• Authored detailed Request for Proposal (RFP) and assisted SES in preparing for RFP release.

• Created vendor conference presentation materials (PowerPoint) to help facilitate the vendor’s conference.

• Reviewed and advised on vendor proposals and selection criteria and assisted in answering vendor questions.

Technologies: SNMP, MIB, network management, metrics reporting, MRTG, RRD, RRDTool, Apache HBase, Apache Hadoop, Apache Hive, OpenTSDB, Perl, Python, Java, JSON, REST API, SOA, Java, JEE, MongoDB, RFP Authoring, Vendor Selection, Requirements Analysis

7/16-10/16 VWR International LLC - Radnor, PA Solution Architect

Provided project planning, estimation and technical advice to this global laboratory supplier during a complex upgrade initiative.

To reduce costs by leveraging their own personnel, client sought a combined workforce with hosting provider for upgrading 37 global non-production multi-sites, hosted in 7 Dev, 7 QA, 5 EQ and a B2B QA environment. Production and disaster recovery (DR) would be upgraded by hosting personnel.

• Created joint work breakdown and project plan for upgrading ATG Web Commerce 10.2 to 11.2, JBoss 5.1 EAP to 6.4, JDK 1.6 to 1.8, JDBC drivers 11.2 to 12.1, Ant 1.8.4 to 1.9.7 for Hudson, JSP tag libraries and JBoss Messaging JMS to HornetQ and migrating/converting affected tables in Oracle and Postgres.

• Estimated tasks and coordinated matching personnel and schedules to accommodate this observe-learn and teach-delegate technology transfer upgrade endeavor.

• Advised client and hosting provider leadership throughout.

Technologies: Veritas Foundation Suite, Oracle Data Guard, Oracle Commerce ATG 11.2, Lucene, SOLR, JBoss, Project Planning, Task Estimation, New Relic APM, Maven, Python, Postgres 9.3

11/15-10/16 Starcrest Products of California, Inc. - Perris, CA MarketLive & eCommerce Technical Lead

Provided on-retainer professional services to this consumer goods retailer (six eCommerce storefronts).

Retained to provide ongoing production support, maintenance and extensions for a stand-along, on-site, hosted installation of MarketLive 5.3 (original core software behind their Kiko SaaS eCommerce offering). Supported six eCommerce storefront sites. Worked with PayPal personnel to explore all integration options to put into place in addition to their existing payment gateway. Designed several alternative optimized, reduced-step check-out flows and PayPal integrations both with and without vaulting.

Technologies: Java JEE, MarketLive 5.3, PayPal Braintree, PayPal EasyFlow, PayPal Vaulting, Proposal Development, Project Planning, Task Estimation, Payment Gateway integration

12/15-9/16 Global Knowledge Training, LLC. - Cary, NC AWS Instructor

Retained as on-demand, standby AWS instructor for cloud formation, administration and operations classes by this Amazon preferred training partner.

Attended AWS, teacher-training and courseware presentation classes in order to teach Amazon standard AWS Technical Essentials, Architecting on AWS and System Operations on AWS courses and help prepare students for AWS certification.

Technologies: AWS Compute, Networking, Storage, Security and Identity services, AWS Cloud Operations, AWS Cloud Architecture

9/14-8/16 The Yankee Candle Company, Inc. - South Deerfield, MA Broadvision & eCommerce Technical Lead

Provided ongoing retainer-based production support for this candle manufacturer's wholesale B2B and fundraising web sites.

Broadvision had reached end-of-life and client sought ongoing production support and assistance / proposals in moving to an alternate platform. Retained to provide ongoing support and maintenance development and/or integration with new partners.

• Gathered business requirements for wholesale application migration and re-hosting.

• Developed and documented client’s B2B revised site map.

• Created work breakdowns, estimates and alternative migration proposals for both Oracle Commerce ATG and Kentico (two price points).

Ultimately client opted to outsource via an alternative SaaS offering.

Technologies: Broadvision Content Server, Content Catalyst, CMS, Clearvale, Java, JSP, Moxie Chat, Coremetrics Analytics, Tealium Tagging, SearchForce Analytics, Linux, RHEL, Shell scripting, Oracle Commerce ATG, Kentico

7/16-8/16 Michelin North America, Inc. - Greenville, SC Solutions Architect

Authored strategic vision definition and multiple proposals to extend this global tire manufacturer's fleet customer experience.

Researched trends in customer service, workflow, IVR, live web chat and call centers. Authored a strategic vision statement for Michelin to provide world class customer experiences for their fleet-based customers. Developed scientific method of vendor selection based on the latest academic research. Wrote several proposal alternatives to extend and enhance Michelin's customer experience around Incident Detection, Incident Intake, Repair Dispatch and Incident Correction. Sought ways to pilot IBM Watson for accelerating service delivery and improving the customer experience. Assisted account team in positioning to close new business.

Technologies: Strategic Planning, Call Center Management, Workforce Management, IVR, Live Chat, Proposal Development, Customer Relationship Management (CRM), Omni channel Customer Service

4/13-8/16 AT&T - Managed Hosting & Application Services - Morrisville, NC eCommerce & CMS Architect

Led teams, developed solutions, advised hosted clientele, developed and conducted technical, sales and marketing analytics training and workshops and provided eCommerce architectural and technical innovation and mentoring.

• Retained to correct and repair a rapidly deteriorating business relationship with Lenovo, led technical team to improve Lenovo's TeamSite implementation, restore the relationship and secure three hosting renewal contracts.

• Gathered client requirements, estimated work, developed proposals and assisted sales to secure new professional services business.

• Led various agile technical teams in providing professional services around both custom and packaged applications to many hosted B2C and B2B clients.

• Researched emerging trends in eCommerce and Content Management and prototyped technology for demonstrating, advising and implementing innovative solutions for Fortune 500 clients.

• Invented active Visio diagramming techniques for designing dynamic, multi-layered geographic, network, server and application architectures and designs.

• Developed and presented internal custom workshops and video training courses on Strategic Selling, Consultative Selling, Marketing Analytics, Performance Engineering and Active Visio Diagrams.

• Developed and documented a process for rapidly migrating hosted applications between hosting environments.

Technologies: TeamSite, AEM, Kentico, Magento, WordPress, Drupal, Oracle, Oracle ATG Commerce, WebLogic, Java, JEE, Maven, Ant, Jenkins, Linux, Shell Scripts, Production Support, Perl, Python, SAP, Liferay, Lucene, SOLR, SharePoint, SAP Hybris, WebSphere, Sitecore, AEM, Google Analytics, Coremetrics, Ensighten, SSO, Intrusion Detection, Site Security, JavaScript, JQuery, Angular, Dojo, JSP, Hibernate, DB2, Postgres, MS SQL Server, ASP .NET, C#, VBScript, AppDynamics, New Relic, Selenium, Jenkins, Ansible, iRise, Jira, Git, SVN, CVS, JVM tuning, Linux kernel, cron, Unix/Linux administration, formal change control, cloud formation, Docker, Kubernetes, Logstash, OpenStack, network planning, firewalls, CDN, edge caching, VMware, React, NodeJS, MongoDB, TypeScript, Puppet, Chef, Visio

4/16-6/16 Target Corporation - Minneapolis, MN eCommerce Architect / Microservices Specialist

Diagnosed, consulted on and solved microservices shopping cart issues on this global retailer's production web site.

Engaged to find and solve a critical production issue in 's shopping cart related to newly integrated microservices. The revenue impacting issue only manifested within and could only be detected within the production environment.

• Reviewed site and infrastructure architecture, JSON services for shopping cart and microservices implementation with client architects and technical leads.

• Analyzed incident and log details to detect incidence patterns.

• Developed incident reconstruction and reproduction procedures and executed these in production environment. Discovered design flaws in Hystrix implementation around timing assumptions.

• Isolated slow backplane network circuits to client's infrastructure.

• Confirmed suspected causes were in fact core causes.

• Reviewed results with client technical leadership to ultimately solve issues.

Technologies: WebSphere, Java, JEE, microservices, network analysis, network performance, JSON, Postman, Restlet, Hystrix, large scale systems

1/16-6/16 FlashForge Bling - Raleigh, NC WordPress Technical Lead

Designed and developed WordPress online shop for this provider of 3-D printing accessories and tools.

Gathered business requirements. Developed site map. Organized content taxonomy. Selected and applied site theme. Photographed vendor products and sourced/licensed additional photos. Integrated with Easy Digital Downloads and PayPal. Resolved integration conflicts with Easy Digital Downloads and theme providers.

Technologies: WordPress 4.7, ThemeForest, Rocket Theme, Elegant Theme, Easy Digital Downloads, PayPal

3/16-4/16 Red Alert Group - Atlanta, GA Streaming Multimedia Consultant

Advised this security consultancy and media assets company on streaming media and cable channel acquisition options and approaches.

This boutique security company, having acquired several large libraries of multimedia photos, audios and videos assets, sought to become a premium news provider on terrorism and international security alerts. Gathered business recommendations. Recommended asset curation and streaming media technology selections. Researched approach and discussed with DIRECTV personnel how to develop the business case in order to secure a cable channel. Reviewed findings and advised client executives.

Technologies: DRM, Asset Editing/Curation, Streaming media, Broadcast Channel Licensing

8/15-3/16 CubeSmart (U Store It Trust) - Malvern, PA Performance Consultant

Planned, load tested, analyzed results and advised this national self-storage provider on application performance and technical approaches for scaling out their two primary operational systems.

During the final stages of development of two custom AWS-hosted Rails applications that handled facilities management and storage unit rental, this client sought a third-party audit and performance analysis prior to national launch. Reviewed application architecture and implementation of both applications. Planned dual performance test scenarios. Led development and confirmation of test scripts. Led cloud-based load testing. Analyzed and presented results. Provided recommendations for enhanced caching and scaling options.

Technologies: Ruby on Rails, Apache Web Server, Linux, Postgres, ReactJS, Redis, InContact, AWS Analytics, Nuestar, New Relic APM, Application Performance Management, Edge Caching, CDN, AWS Elastic Scaling, Performance Analysis

4/13-12/15 Lenovo - Morrisville, NC (Beijing, China & Singapore) TeamSite Architect / Administrator / Team Lead

Stabilized and improved ongoing hosting customer relationship around a TeamSite CMS and global web site implementation with this global laptop, mobile phone and server provider.

• Led professional services team in re-architecting TeamSite-based Content Management System (CMS) and custom LiveSite implementation.

• Provided ongoing support and technical expertise in diagnosing and correcting architectural, development and programming issues.

• Developed asset, content and data deployment scripts and content creation templates.

• Tuned IDOL queries and created custom IDOL content scripts and jobs.

• Prepared and reviewed professional services proposals and secured three hosting and professional services extensions.

• Tasked technical staff and provided estimates and solution approaches to account and project management team.

• Planned and completed TeamSite, IDOL and LiveSite upgrades.

• Performed ongoing TeamSite and DB2 RBDMS schema and administrative changes.

• Diagnosed and resolved CMS production issues when escalated beyond Lenovo Singapore team.

• Planned and conducted periodic application performance tests.

• Consulted and advised on Linux kernel, DB2 RDBMS, IDOL, Java JVM and LiveSite application tuning, and applied performance enhancing changes.

• Designed and created background daemons to detect, report on and optionally shut-down Distributed Denial of Service (DDoS) attacks.

• Planned platform retirement and migration from TeamSite to Sitecore.

• Developed custom TeamSite migration scripts and assisted client to migrate content from TeamSite to Sitecore.

Technologies: Autonomy/HP TeamSite, Site Publisher, LiveSite, IDOL, Java J2EE, Java JVM, Apache Tuning, Linux kernel tuning, XML, Perl, XSLT, Shell Script, Open Deploy, Data Deploy, Tagger UI, IWRR, DB2, HTML, JavaScript, Google Analytics, Performance Analysis, Performance Tuning, Content Migration

3/15-11/15 Clorox Services Company (Burt's Bees) - Oakland, CA eCommerce Architect & Technical Lead

Led WebSphere Commerce team to port, re-platform and re-integrate 11 country-specific, localized e-stores for their Burt's Bees brand of personal care products.

Having acquired Burt's Bees, Clorox entered into a new application hosting and professional services support and maintenance agreement. The Burt's Bees brand included 11 separate web sites, each having their own payment gateway, order entry, fulfillment and distribution interfaces. The integrator had performed many non-standard WebSphere extensions that made re-hosting the application difficult.

• Gathered implementation, integration and non-standard extension details from former system integrator.

• Led implementation team in planning infrastructure build-out, network firewalling and movement of the applications.

• Re-issued and applied new SSL certificates and RSA keys with all international trading partners.

• Oversaw re-alignment and replacement of non-standard WebSphere extensions with equivalent standardized built-in features.

• Replaced and confirmed back end payment gateway, order entry, fulfillment and distribution integrations with trading partners.

• Relaunched all 11 country-specific eCommerce store fronts.

• Planned, estimated, proposed and helped to secure contracts for ongoing professional services to maintain sites.

Technologies: Ant, Selenium, SOLR, Apache Tomcat, DB2, WebSphere Commerce, Jenkins, PFSWeb, Shell Scripts, RHEL, PayPal PayFlowPro, MyBatis SQL Mapper, WebSphere Commerce Accelerator, IBM Coremetrics, Silverpop, FTP, SFTP, Oracle Responsys

9/15-10/15 PVH Corp. - New York, NY Performance Consultant

Planned and conducted load tests and performance analysis on WebSphere Commerce client branded sites Calvin Klein, USA Tommy and Speedo USA.

Developed multi-site load test plan for each brand. Supervised Nuestar load generation across multiple tests. Supervised gathering application and database logs and analytics. Led data compilation, graph and report preparation. Presented and reviewed results with client.

Technologies: WebSphere Commerce, SOLR, RHEL, Oracle

6/14-8/15 Southeastern Paper Group, Inc. - Spartanburg, SC .NET Technical Lead

Led .NET team to provide ongoing maintenance, redesign and integrations for this large east coast B2B industrial packaging, disposables and janitorial supplies products distributor.

• Recommended and led team to enhance and clean up a legacy ASP .NET application that provided B2B shopping and basic order entry functionality.

• Coordinated UX redesign and modernized look and feel of application and optimized CSS and JavaScript.

• Integrated with Oracle Procurement, Oracle Exchange, Oracle Punch-out and standard CXML e-procurement interfaces to handle purchasing with B2B trading partners.

• Gathered requirements and strategic customer service and marketing goals from key executives.

• Provided alternative buy-build site replacement proposals (Kentico, Magento, Oracle Commerce) to align with and integrate with new ERP/DRP replacement.

• Created work break-downs, estimated tasks, tasked developers and managed technical delivery.

Technologies: ASP .NET (Classic and modern), AS400, DB2, Kentico, Magento, Oracle Commerce ATG, Oracle Procurement, Oracle Exchange, Oracle Punchout, Google Analytics,

5/15-7/15 Toys R Us - Wayne, NJ ECommerce Architect

Supervised performance tests and advised technical and hosting personnel on ATG version upgrades and active-active infrastructure conversions.

Advised technical personnel on leveraging Oracle Coherence for enhanced caching to increase performance.

Assisted hosting and client team during ATG and infrastructure upgrades. Gathered requirements, planned, estimated, conducted and provided analysis for several load tests.

Technologies: Oracle ATG Commerce, WebLogic Suite, Oracle Coherence, Performance Engineering, SOASTA, Akamai GTM

6/15-7/15 Elkay Manufacturing Company - Oak Brook, IL Solution Architect

Evaluated products and made recommendations on customer care real-time chat and customer engagement options.

Gathered requirements from client service management and personnel. Developed a decision-making and vendor selection matrix. Obtained product profiles from several real-time chat options. Compared and contrasted alternatives. Presented results and recommendations for client decisioning.

Technologies: Competitive Analysis, Product Evaluation, Oracle Rightnow CX, LivePerson, BoldChat, Zopim, Moxie Live Chat

3/15-6/15 Bed Bath & Beyond Inc. - Union, NJ eCommerce Architect

Planned and consulted on ATG upgrade and transition to Endeca and MDEX search for primary web site.

Assisted in detailed work breakdown, estimation and detailed planning of two phase upgrade plan of Java JVMs, Oracle to RAG 11g, Oracle WebLogic from 10.3.3 to 12.1.2, Oracle Coherence and Endeca IAP 6 to Endeca MDEX 6.5. Advised development, production support and operations personnel regarding installation and upgrade procedures.

Technologies: Oracle ATG WebLogic, Tealeaf Analytics, Oracle Coherence, Endeca IAP, Endeca MDEX, CAS, Platform Services, Tibco, Oracle RAC 11.g, Java

4/15-5/15 Bank of America, N.A. - Consumer Banking - Charlotte, NC DevOps Auditor / Architect

Audited DevOps and release management practices and presented formal recommendations for tool, policy and procedure improvements.

• Interviewed DevOps personnel, release manager, project managers and key stakeholders.

• Analyzed full bank security, audit and separation of responsibilities policies.

• Diagrammed existing and revised/improved process flows.

• Reviewed feature and release planning, unit, integration and end-to-end testing, configuration management (CM), continuous integration (CI), deployment, release and release verification tools, policies and procedures.

• Documented full process steps, cited areas for improvement and provided specific plans for improvement and optimization.

Technologies: Java, JEE, JSP, Selenium, Jenkins/Hudson, Subversion (SVN), Git, JMock, EasyMock, Puppet, Chef, Shell Scripting, Ant, Maven, Log4J, Splunk, Jenkins Plugins

5/14-5/15 Woodmac Mackenzie Limited - Edinburgh, UK eCommerce & CMS Architect

Engaged primarily in a retainer-based, ongoing research, review and consulting advisor for this leading information broker and consultancy.

• Researched Digital Rights Management (DRM) offerings and recommended options for DRM direction.

• Reviewed project "Rainbow" architecture and integration approach for B2B online sales and delivery of digital products and made improvement recommendations.

• Advised, coached and recommended approaches that helped solve key Liferay and SOLR development issues.

• Reviewed and made recommendations on Alterian CMS to SOLR integration and content ingestion.

• Solved multiword SOLR search issues for system integrator.

• Planned and conducted load tests and provided performance analysis and application and DB tuning recommendations.

Technologies: Product Analysis, Clustered Liferay Commerce 6.1.2, Oracle RAC 11g, Alterian CMS, Apache Tika, REST APIs, Lucene, SOLR 4.3, OpenAM SSO, LDAP, IBM Cast Iron, Salesforce, SilverPop, Akamai CDN

6/14-5/15 Cooperative Response Center, Inc. - Austin, MN Enterprise Architect

Designed new enterprise architecture for all operational systems for this utilities cooperative call center that handles millions of metered customers nationally.

This provider of back-office customer service and accounting operations for rural and cooperative utilities (power, telephone, cable, gas) sought to transform and modernize all of their enterprise operations. Led team in an intensive requirements gathering and design effort to re-define all key architectural elements and systems involved in operating and managing their utilities-concentrated call center and (B2B and B2C) customer service business.

• Upsold minor $20K service block into $330K of ongoing professional services to lay the foundation for business transformation.

• Advised client executives on budgeting and positioning with board of directors for $5.3 million transformation effort.

• Jointly planned, estimated and tasked out work in conjunction with project manager.

• Conducted intensive executive, middle-management and key employee interviews, JAD sessions and requirements gathering workshops to gather detailed operations and business requirements.

• Led compilation, decomposition, analysis and formal UML documentation of CRC requirements in over 1400 pages of detailed deliverables.

• Leveraged iRise and RequisitePro to gather, prioritize and provide traceability for several hundred individual requirements around customer intake, client set-up, service customization, customer relationship management (CRM), call scripting, call record management, agent workforce management, outage management, crew management, metering and service diagnostics, incident dispatch, reporting, account management, problem triage and resolution.

• Ran SCRUM sessions, defined and tracked ongoing agile work using Jira and iTrack throughout project.

• Re-designed computer-telephone integration (CTI) approach and extended SMS, Fax, Email and interactive voice response (IVR) capabilities.

• Created and supervised creation of extensive entity-relationship diagrams (ERD) of enterprise data requirements.

• Defined and detailed REST APIs (400+ endpoints and JSON payloads) to provide enterprise service-oriented architecture (SOA).

• Designed innovative scenario-based and simulation-based training architecture and system for both agents and end-customers (members).

• Outlined multi-site active-active-active three data center cloud-based infrastructure for hosting multi-tenant customer service and call center operations from CRC's primary sites in Abilene (TX), Dunlap (TN) and Austin (MN).

• Detailed adaptive, extensible REST interfaces with Avaya Call Center Express for adaptive call routing, custom rule-driven call vectors, and softphone agent interaction.

• Designed full DevOps approach for multi-environment (DEV, QA, Training, Customer Build-Out, Customer-Test and Production) continuous integration and release management.

Technologies: Requirements Gathering, Interviewing, Business Analysis, Business Re-engineering, Call Centers, Call Center Management, Power Utilities, iRise, iTrack, Jira, Avaya Contact Center Express 5.0, CTI, IVR, Telephony, PBX interfaces, Customer Service, Incident Management, Java JEE, Spring Framework 4.2+, Jackson REST, ThymeLeaf Templates, Quartz Scheduling, Spring Security, Apache Shira, Drools BRMS 6.2, Hibernate ORM, Hibernate OGM, Apache Lucene, JPA, JMS, JDBC, SLF4J, LogBack, JNDI, JavaScript, JQuery, ASP .NET, SMS, SMTP, SOA, REST API, JSON, MSSQL Server, Git, SSIS, Avaya Call Routing, Avaya Interaction Data Service, WordPress, PHP, Docker, Kubernetes, Jenkins, Maven, Puppet, RHEL, Linux, JBoss 6.2, VMware, UML, Use Cases, SOAP, Kibana 3.1+, LogStash 1.4+, ElastiSearch 1.4+, Veritape CallGuard, MultiSpeak 4.1, Advanced Metering Interface (AMI), EchParser, TxtPowerPlugin-Web, Apache Commons Net, MySQL, MongoDB, No-SQL, RDBMS

9/14-10/14 Maui Jim, Inc. - Peoria, IL eCommerce Architect

Solved critical technical challenges and shopping cart problems for WebSphere Commerce development team.

Facing several dozen business impacting cart persistence, checkout, security, third-party integration and product search functional problems, the development team sought assistance. Worked with and coached developers to resolve the 18 most critical issues and provided written summaries that enabled the team to work through the remaining issues impairing online sales.

Technologies: WebSphere Commerce, JavaScript, Java, JSP, CyberSource

8/14-9/14 SES S. A. - Betzdorf, Luxembourg (Manassas, VA) Solution Architect

Refined RFP for terrestrial circuit database, provided domestic proposal, reviewed offshore proposals, and advised on EU vendor selection for this global satellite communications provider.

This satellite company sought assistance in outsourcing the development of a web-based terrestrial circuit inventory application. Existing legacy application was a simple stand-alone table management application. Reviewed existing application and written requirements. Recommended RFP revisions and clarifications. Provided domestic proposal to provide competitive basis for EU proposals (client needed to use EU budget). Assisted in reviewing EU proposals and advised on selection.

Technologies: Networking, Microsoft Access, PHP, MySQL, Linux, Apache, LAMP stack, RFP Authoring, Proposal Development

3/14-7/14 Comerica Bank - Dallas, TX CMS Architect

Wrote CMS competitive evaluation and analysis that led this Midwestern bank to replace SharePoint with Adobe Experience Manager (AEM).

Client sought guidance in selecting a best-in-breed solution to replace their SharePoint-based B2C and B2B web presence. Analyzed site, met with stakeholders, gathered business requirements. Reviewed guidance white papers from Gartner, Forrester, IDC, Frost Sullivan and others. Met with leading Content Management providers. Authored tailored Content Management System (CMS) selection guide and recommendations based on business requirements. Guide and recommendations ultimately led to the choice of AEM and the solution integrator.

Technologies: Product Analysis, TeamSite, Liferay WCM, SharePoint, Adobe Experience Manager, WebSphere Content Manager, Drupal, Joomla, WordPress, Sitecore, Oracle WebCenter Content, Kentico, Technology Evaluations, Vendor Selection, Content Management Systems (CMS)

9/16-10/16 Kohls Department Stores, Inc. - Menomenee Falls, MN e-Commerce Architect

Solved critical home-page performance bottlenecks before holiday shopping season and Cyber Monday for this recognized retailer.

Analysis of statistics gathered following Fall Season rollouts revealed that recent e-store changes led to a dramatic increase in visitor abandonments on the home page. Surveys revealed increased page load times and other page dynamics were the core cause. Led development team to restructure, re-design and incrementally load the home-page. This resulted in 4-fold increase in page speed and 3-fold decrease in initial site abandonment before peak shopping season.

Technologies: Performance Analysis, Web Page Optimization, JavaScript, CSS, Fragment Caching, Edge Caching, CDN

9/12-3/13 Carat (Aegis Plc.) - Detroit / New York / Fort Worth Technical Director

Led middle tier and data warehouse development of a multi-tenant “Big Data” cloud-based data warehousing and marketing analytics solution for this global leader in digital marketing.

Technologies: SQL Server, Omniture, Google Search, Marin, DoubleClick, MySQL, Amazon EC2, S3, Hadoop, Pig, Hive, Elastic Beanstalk, Java J2EE, AWS RDS, SSIS, Redshift, Data Pipeline

2/07-3/13 Roundarch Isobar – New York / Chicago / Boston Technical Director

Ongoing relationship with this leading digital agency and leader in user experiential design providing technical leadership and development assistance.

Engaged in key roles on many external Roundarch Isobar client engagements that have included CXO Media, Computerworld, Waters Corporation, Northern Trust, HBO, Avis, Sears, Healthways, Macy’s, General Motors, Gillette, Smuckers and internal sister companies that include Carat, iProspect and their holding company: Aegis Plc.

7/11-10/12 Healthways - Franklin, TN Technical Director

Designed, developed and led several key IT infrastructure and product development and enhancement efforts for this leader in health and wellness.

Engaged initially to design and develop SOA services to support Healthway’s Embrace 5.0 release of their flagship health and wellbeing product. Developed Java J2EE SOAP/XML services to provide enterprise messaging across the Healthways’ product line. Designed back end services and general application architecture for their new Innergy Weight Loss product based on the latest John Hopkins research. Designed, formally documented and reviewed several logical and physical data models for both the Innergy Weight Loss product and their Well Being Connect product.

Led the development of both the content management integration, backend services support and front-end rendering of their flagship Well Being Assessment 3.0. Managed several small teams of J2EE developers in the construction of both enhancements to Healthways’ flagship product and the development of new products and features. Acted as primary data architect and DBA for metadata and service enhancements for Roundarch Isobar personnel participating in Healthways’ projects.

Developed health and wellness device integration strategy for Healthway’s product line and negotiated device integration rights and alliances with third party device manufacturers. Designed and developed RESTful SOA platform and J2EE application to Healthways’ product lines. Integrated cloud-based Twilio SMS and IVR messaging services into Healthways services and evaluated and recommended third party email services and cloud SMTP services. Championed migration of critical infrastructure to cloud-based infrastructure.

Technologies: Oracle 11g, SOAP XML, RESTful services, SOA, Entity-Relationship Modeling, Database Design, J2EE architecture, Spring Framework, Maven, Bamboo, SVN, CVS, StarTeam, TeamSite CMS, Amazon S3, Twilio IVR, SMS, Mailgun API, Excel Macro, PL/SQL, SQL, Spring Social, vendor negotiations, proposal development, project planning, Java, JSON, technical architecture, UML modeling, technical design

1/11-4/11 Home Box Office (HBO) – New York, NY J2EE Application Performance Specialist

Engaged to isolate and devise an approach to correct several long-standing stability and performance spikes that had been observed in the production HBO environment after over a year of production service. Conducted an audit of all the open source and third party packages being used and enumerated known issues and fixes that existed but had not yet been applied. Performed a detailed instrumentation and profiling of the J2EE applications to determine hot spots and patterns of performance spikes that may lead to instability. Reviewed backup and night-time batch processes and production control procedures in order to determine the effects on stability and performance. Developed and presented recommendations to IT production support and maintenance staff.

Developed courseware and curriculum for HBO IT personnel in order to transition remaining consulting and contracting staff out of HBO and to enable HBO IT to take over long term support and maintenance of their applications. Presented technology transfer classes and managed staff roll off of account.

Technologies: J2EE Profiling, JProbe

11/10-7/11 Avis Budget Group - Parsippany, NJ J2EE Technical Lead Architect

Developed global consolidated e-commerce strategy and technical architecture for this global vehicle leasing and car rental company.

Engaged to participate in and contribute to gathering and technically evaluating the functional requirements for the new web site. Led a technical audit and architectural redesign of the J2EE architecture so that it could be used universally across , and the Avis World country-specific and dealer/brand micro-sites (150+ web sites).

Reviewed the e-commerce, CMS, business rules externalization, custom application, promotional/marketing and third party content and custom J2EE application architecture and developed recommendations for a global e-commerce platform for Avis and Avis World that would support all of its web and mobile applications worldwide.

Technologies: Java, J2EE, JSP, JSF, Spring Framework, Velocity, Inquira QB, Interwoven TeamSite CMS, Omniture, Optimost, ILOG Business Rules Engine, FreeMarker, JDBC

12/08-12/10 Home Box Office (HBO) – New York, NY Technical Lead / Architect

Developed an enterprise content management and rendering strategy that would enable HBO to strengthen its brand and standardize content management across all HBO’s web, social and mobile channels and to lead the technical team in implementing this strategy. Over a two year period this involved a completely replacement of , the creation of an HBO Android application and the development of a complex CMS solution to support HBO’s iPhone and iPad mobile applications.

Several roles were assumed over this period that included data architect, DBA, technical architect, J2EE development lead, CMS lead, mobile application tester, SOA architect and project manager. The next sections summarize some of the activities performed in these roles.

Primary Web Site

• Designed logical and physical data model to support HBO’s enterprise content management strategy

• Created ERDs, DDL and DML scripts to create their enterprise content store

• Designed Interwoven TeamSite CMS data deployment mappings to content store

• Architected common content render engine and URL generation for enhanced SEO

• Developed J2EE application stack to generically render XML, JSON, CSV and required formats

• Led dozens of on shore and off shore internal and external developers in creating J2EE render engine

• Coached developers in multi-source content mash-up and data integration enrichment patterns

• Designed and developed RESTful XML services to support front-end Flash web application

• Designed and developed Oracle PL/SQL stored functions, triggers, virtualized views and other objects

• Assisted in integration and testing of CMS and render application and Flash-based front end applications

• Planned and helped coordinate tasks across several development and testing teams

• Supported load testing and production rollout and issue escalation processes and procedures

HBO Android Mobile Application

• Extended and enhanced RDBMS schema design to accommodate additional mobile features

• Designed and developed back end JSON and XML services for HBO Android application

• Assisted with design of CMS content deployment to extended RDBMS

• Led development team in enhancements to threaded discussion and social media extensions

• Assisted in planning and execution of Android application QA and integration testing

HBO iPhone and iPod Application Enterprise CMS

• Planned, managed and led development of CMS development to support HBO’s iPhone/iPad applications

• Designed Interwoven TeamSite CMS forms and data deployment mappings

• Architected command-line Java application to transform deployed content into compressed JSON

• Defined complex CMS workflow to invoke content transform and to deploy as JSON packages

• Managed CMS and Java developers in developing integrated solution

• Planned and led integration and acceptance testing of solution

• Coordinated production rollout and helped establish long-term production support plan

Technologies: Oracle 9,10,11g, Interwoven TeamSite CMS, Java/J2EE, Velocity, Hibernate, Maven, Ant, Spring Framework, JSON, JavaScript, Flash, ActionScript, XML, RSS, Spring Social, Facebook API, Twitter API, Android SDK, Dalvik, SEO, Omniture, iOS, Objective-C, Java Console Applications, Data Deploy, TeamSite Forms, TeamSite Workflow, REST, Akamai, Memcached, JDBC

10/08-1/09 Waters Corporation - Natick, MA Project Manager / Technical Lead

Assumed project management role of a set of enhancements to the corporate web site. This included adding embedded video capabilities using Brightcove video servers and players and integrating Brightcove video authoring with Interwoven TeamSite CMS. It also involved rolling out social media site enhancements via the Java social media server. Designed and developed My Waters personalization features on the Waters site and integrated these with multi-lingual CMS page templates. Designed and developed AJAX personalization library to merge static CMS-authored pages with personalized project-specific e-commerce pages. Managed analytics enhancements and Omniture tag redesign on the shopping cart and embedded video pages.

Technologies: Interwoven TeamSite CMS, AJAX, JavaScript, Java J2EE, JSP, Spring, SVN, Hibernate, JBoss, Oracle, Brightcove Video, Omniture, SEO, Web Analytics, Jive, Akamai, Memcached, JDBC

9/08-11/08 Sears – Hoffman Estates, IL Technical Director

Assumed technical leadership role for a technical director taking and extended leave of absence. Led technical and design resources in several holiday marketing and e-commerce initiatives affecting . Launching the “Heroes at Home” holiday at program for members of the armed forces. Managed and coordinated technical design for their “Best Customer” web program and their new “Gift Registry” and “Tell A Friend” e-commerce enhancements. Coordinated the on-shore/off-shore development of several holiday Flash applications including the “Heroes at Home” and “Golden Ticket” holiday web promotions.

Technologies: TeamSite CMS, Adobe Flash, JBoss, Subversion, Maven, Apache Tomcat, J2EE, AJAX, ARS E-Commerce, MySQL, Oracle

5/08-9/08 Northern Trust - Chicago, IL Technical Director

Architected and led development of an institutional investment portal for this top tier investment management and financial services company.

Assumed technical director role on this custom institutional investment portal design and development effort. Re-designed portal architecture to align with new policies and to meet project objectives. Developed logical and physical data models for DB2/UDB, Oracle and Sybase for the institutional investment portal and foreign currency exchange domains and formally reviewed these with NT staff. Produced and applied SQL DML and DDL scripts in Oracle and Sybase to establish the portal application’s Hibernate ORM persistent store. Designed the data integration strategy and data mappings from the legacy DB2/UDB data services into the portal’s DB.

Re-staffed project to align with changes in data management and system integration policies. Designed and assisted in development of BEA WebLogic Portal-hosted J2EE application stack.

Developed special J2EE DAO and Service “Chain of Responsibility” and “Strategy” patterns for bubble-up data enrichment from a variety of data sources. Trained technical staff on how to use and apply the patterns.

Developed and extended DoJo JavaScript framework components for RAI client experience. Coached and led seven core developers and a four person client support team. Launched portal to favorable reviews by executive leadership and institutional investors.

Technologies: IntelliJ, Eclipse, J2EE, Mojo, Maven, Hibernate, Spring Framework, Memcached, Oracle, Sybase, DB2/UDB, JavaScript, CSS, AJAX, PL/SQL, Transact/SQL, SQL/Plus, ErWin, ERD, Data Modeling, GoF Patterns, J2EE Patterns, BEA WebLogic Portal (now Oracle WebLogic Portal), JDBC

2/07-5/08 USinternetworking - Research Triangle Park, NC Content Management Specialist

Developed architecture and implemented internationalized content management system for Michelin North America's Tire Shopping System B2B2C co-operative e-commerce solution for their largest "big-box" retailers such as Costco, BJ's Wholesale Club and Sam's Club. The first shopping site was for Costco US and Canada.

• Analyzed requirements, developed data model, designed managed-content schemas, created custom workflows and authored both server-side and client-side scripting for this CMS implementation.

• Designed and developed branch structure, presentation templates, data capture templates, Oracle DDL, user groups, inline and CGI Perl scripts.

• Developed custom JavaScript and server-side Java application for managing integrated dual deployment of structured and unstructured content to Oracle RDBMS and web servers.

• Defined OpenDeploy and DataDeploy scripts, configured OpenDeploy servers and receivers, and developed Perl CGI scripts for driving parameterized deployments and adding extended attributes.

• Created custom CGI and chained workflows and integrated these with email for handling concurrent and serialized content review, content submission, edition creation, promotion / publishing of content and user notification of content promotion.

• Developed complex SQL/Plus scripts to automatically create Canadian English and French data content records from existing US English data in Oracle.

• Analyzed and devised strategy to support Rich Internet Application trending via WebTrends from the content management system.

• Designed and developed custom event manager for capturing and posting arbitrary client-side events to WebTrends.

• Wrote 3-day end-user training on the TeamSite ContentCenter and content entry and content deployment. Conducted end-user training for Michelin personnel.

• Authored Content Management System maintenance guide for USi personnel and transitioned CMS maintenance to designated engineers.

Technologies: Interwoven TeamSite, OpenDeploy, DataDeploy, Forms Publisher, ContentCenter, FormsAPI, Presentation Templates, TeamSite Workflow, Workflow API, Perl, JavaScript, Java, ODBC, JDBC, DBI, XML, TeamSite Administration, Content Management, WebTrends, Proposal Development, Systems Analysis, Training Course Development, Training, Teaching, Meeting Facilitation, Oracle 11g, SQL/Plus, Triggers, DB scripts, Toad, UML Modeling, Workflow Modeling, Visio, Web Analytics

1/08-2/08 Life Associates - Poughkeepsie, NY Web System Architect

Developed web site to conduct annual 360-degree performance assessment and appraisals for the managerial staff of this new subsidiary of H. O. Penn Machinery Company. Configured meta-data for the initial annual assessment.

Technologies: MySQL, JavaScript, Apache, Linux, PHP, JavaScript, ERD, SQL, Data Modeling, DHTML

11/07-1/08 - Natick, MA Senior J2EE Team Lead Developer

• Recommended architectural and coding changes to this leading web publisher of IT industry news and editorial content that helped in avoiding annualized losses of millions in advertising revenue.

• Reviewed Java/J2EE web portal consisting of over 400,000 JSP pages to determine both the primary and secondary causes of acute performance degradation and 30 minute server crashes/restarts.

• Developed and applied memory and execution profilers to isolate sources of site instability and performance problems, and briefed CIO, CTO and executive staff on alternative corrective actions.

• Created detailed work breakdown structure, project plan and proposal for phased development effort to consolidate product line architecture across brands, increase site performance and improve server stability.

Technologies: Java, J2EE, JProbe, JMetric, TPTP, Performance Analysis, Stability Analysis, JSP, SQL, Oracle 10g

4/07-11/07 Waters Corporation - Milford, MA Senior J2EE Team Lead Developer

Led team to re-design and develop a new internationalized web portal () that supports localized translations.

• Integrated a custom search engine with Interwoven TeamSite to provide enhanced content management search capabilities for users.

• Designed and developed six schema database environment for development and production using Oracle 10G, PL/SQL, stored functions and procedures.

• Coached developers on Hibernate ORM and general OOD best-practices. Developed navigational objects and key web page infrastructure for overall web site navigation.

• Developed library and support areas of web site and oversaw code quality and standardization on remaining site areas.

• Provided overall project database administration and trained new team members in database administration activities.

• Developed dynamic content, query, object and fragment caching strategy to optimize site performance to achieve less than 5 sec/page display rate.

• Assessed site performance using TPTP and provided detailed performance analysis for client executives. Developed sophisticated Rich Internet Application (RIA) web pages using JSP, Spring, JavaScript and AJAX. Tuned queries, database views and stored functions for optimal performance.

• Developed and taught classes to Waters’ staff on long term site management, enhancement and extendibility.

Technologies: Ant, Java, J2EE, Hibernate, Oracle 10G, SQL, Interwoven TeamSite, CMS, OOA, OOD, Agile Development, Spring Framework, Struts Tiles, XHTML, JavaScript, AJAX, RIA, JUnit, DBVisualizer, TPTP, PL/SQL, Stored Procedure/Functions, Hibernate, ORM, ERD, Data Modeling, JSP, Omniture, DBA

10/07-01/08 H. O. Penn Machinery - Poughkeepsie, NY Web System Architect

Extended a PHP web application that provides annual 360 degree managerial performance assessments to provide content management and campaign administrative features. Derived and entered new metadata to support multiple assessment reporting formats. Developed new features and extended existing pages using PHP, MySQL, Apache, Linux, JavaScript and DHTML.

Technologies: MySQL, Apache, Linux, PHP, JavaScript, Entity-Relationship Modeling, ERD, SQL, Data Modeling, LAMP architecture, DHTML

For additional client work prior to 2008, academic background, publications, patents and honors please refer to extended consulting CV available at

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