Supplement 1: Salesforce Platform Managed Service

Software platform-level administration, reporting, and support. software platform support does not include Level 1 and Business Level 2 help desk functions (i.e., end-user facing), but only those Level 2 and 3 items (i.e., technical, integration and application/code based functions) that are specific to software and Agency integrations within the Contracted scope of Services; ................
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