SOFTWARE / LANGUAGES - Neth Munson



Nathan Munson(513) 314-5745 NethMunson@SOFTWARE / LANGUAGESApplications: Salesforce, Sitecore, Visual Studio, Remedy, Salesforce, Service Desk Plus, Bomgar Interactive Client, Active Directory, Service Now, Cherwell Service Manager, LANdesk, Adobe CCDatabases:Microsoft Access, SQL Server, MongoDBLanguages:Basic, C#, C++, Java, SQL, Visual Basic (.Net).Web/Internet:AJAX, ASP / ASP .Net, CSS, HTML, Java Script, PHP, NODEjs, XML.PROFESSIONAL EXPERIENCEVistra Energy / TXU Dallas Texas 10/2019 – CurrentLead Developer, Web and Application Devops for as well as many other projects within my organization. I create and manage .net c# web applications and sitecore websites, as well as, REST API creation and management.In the short 5 months of being here I have learned the following skills.Agile Devops – Taking responsibility for estimating, planning, and managing all my own tasks and reporting on progress.Sitecore Developer Foundation 9.0 – Learning all things Sitecore such as architecture and features of the CMS system, Terminology, Creation of data infrastructure using templates and applying this infrastructure to a content structure, Publish features to a production environment. Sitecore database management, Applying presentation details to request Sitecore items, MVC framework to bind presentation details to Sitecore content items. Full stack development incorporating Sitecore as the content management system.AWS Cloud Practitioner Certification – Amazon Web Services - cloud development, deployment and management.Salesforce Application Development – Mountaineer Rank in Trailhead – Learning the following 11 skillsGeneral – App Logic – Apex – Database – Integration – Mobile – Security – App Lifecycle – Visualforce – Data Management – CRM Customer relationship managementF2OnSite Remote Position 08/2019 – 10/2019Account Delivery Coordinator Employed by F2OnSite partnered with Unisys whom represents Dell. Call management, IT recruiting via Field Nation for F2Onsite and technician management. I switched to this remote position because I was having issues with my vehicle.Dell / Unisys / F2OnSite Northern New Mexico 02/2019 – 8/2019Dell Certified IT Field TechnicianEmployed by F2OnSite partnered with Unisys whom represents Dell. I visit state, government, industrial, and residential clients for northern New Mexico. I make daily trips to Albuquerque, Santa Fe, Farmington, Bloomfield, Aztec, Taos, Red River, Dulce, Las Alamos, Espanola, Las Vegas among countless other territories and Native reservations. The devices I provide support for are Dell laptops and desktops, all in ones, tablets and other peripheral devices. Over the past 6 months I have replaced 129 motherboards, 29 hard drives, 20 LCD screens, 59 audio jacks, 63 DC-IN charging ports, as well as, 111 other internal component replacements such as network components, power supplies, laptop keyboards, fans, heatsinks and more.The University of New MexicoAlbuquerque, NM 07/2016 – 07/2018IT Support Tech / HSC Field Technician– Chief Information OfficeThe tier 1 support desk has been transferred from HSLIC to the CIO’s office.IT Support Tech 1 – Health Science Library and Informatics Center Responsible for installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the university community. Resolves routine technical problems. May train student employees. Task include: Imaging - PC and Mac, Installing parallels, Hard drive encryption using McAfee, Navigating at call management system, Ticket creation and resolution, Ticket triage and routing, Fixing broken trust relationships in Active Directory, Installing Outlook on mobile devices, Using Active Directory tools, Windows management console, Writing/using knowledge articles, Outlook support, Desktop computer support (user responsibilities and HSC standards), Hard drive erasure and prepping machines for surplus, Citrix Receiver support, VPN support, Phone support, Circulation (check in/out, shelving), Searching WorldCat, Accessing/searching databases, Opening/closing duties, Cash handlingAlbuquerque Police Department Albuquerque, NM 09/2015 – 06/2016Field TechnicianExclusively responsible for supporting every police sub-station in the city of Albuquerque, in conjunction with the main station downtown, with all of their hardware and software needs. Would personally drive to whichever users could not be helped remotely for support. Installation of new employee work stations, upgrades for current employees, as well as, retrieval of terminations. Frequent support for the higher management police staff such as the Chief, Deputy Chief and Majors. Help Desk Tier I & Tier IIGeneral Help Desk support & triage, of both hardware and software, utilizing "Service Now" ticketing system. Typically answering phone calls and determining the next best step for users, then either fixing the issue in person or remotely, and sometimes assigning it to an appropriate staff person. Scope of support is everything, including but not limited to: network connectivity, Active Directory passwords and account management, mail clients, printers, browser plugins, malware removal, and Access Database support. Other work included hardware imaging, configuration and deployment as well as associated inventory tasks and warranty support via the manufacturer.Free LanceCincinnati, OH / Albuquerque, NM 12/2013 – CurrentWeb DesignWeb host & domain purchasing & configuration. CMS Installation, Configuration, Front & Back end Customization (design & plugins) IT SupportHardware &Software Troubleshooting& Repair. Network Devices Configuration and Troubleshooting (routers, switches, physical wiring). Hardware Assembly, Installation, and ConfigurationRobert Half Technology ContractorCincinnati, OH 02/2013 – 12/2013Tier II Support Client: Hill-Rom Batesville, INSite computer equipment repair, imaging and deployment. Equipment pick up and drop off (and installation). Verified that incoming computers were 100% functional (internal & external components), repaired them otherwise. Warranty claims when required, through Dell & Lenovo. Imaged machines using a Hill-Rom standard image. Image configuration customization where required. IP Phone setup & deployment for staff.Tier I Backup SupportClient: Hill-Rom Batesville, INAnswer the phones and assist users with technical issues. Support request information was entered into support tickets on in Remedy and Remedy Force. Some support tickets would need to be routed to other support teams/tiers.Windows XP ProjectClient: Hill-Rom Batesville, INSystem migration of staff computers from Windows XP to Windows 7. Included hardware pickup and drop-off.Configuration SpecialistClient: Movero Inc. Mainville, OHDeployment preparation of Apple devices for Target, and Gentiva Medical. Imaged and configured over 10,000 Apple devices (iPod Touch, iPad, iPad mini) using the Apple Configurator. Also prepared the devices with asset control tags, and repackaged them for deployment.Software Quality Assurance AnalystClient: Pomeroy Hebron, KYThree phases of touch screen advertisement hardware deployment preparation (3 models of Stratacache thin clients) for Lowe's Hardware. Was part of a small team (<5 people, team size varied across phases) that built and imaged 3,200 machines. Diagnosed, and developed a solution to an BIOS issue that almost crippled the deployment.Belcan CorporationBlueash, OH 1/2012 - 8/2012IT Helpdesk Tier I First ResponderRespond to and diagnose help desk phone calls, tickets and instant messages. Involved in system problem recognition, research and resolution. Responsible for resolving less complex tickets immediately including but not limited to: Password resets, Outlook configuration, Browser configuration. Responsible for assigning more complex tickets to senior level support.Ansys Launcher DevelopmentConversion of the current Ansys Launchers from C# to Batch with a supporting VB script to write, if nonexistent, default settings ( ex. Maximum numbers of processors used at launch, Processor usage settings ) upon each launch. The six Ansys launchers were parameterized into a single launcher depending on the version of Ansys and processor of the machine running it. ( ex. 32 / 64 bit ). This was done on the side because the Senior Programming director saw me doing homework during the helpdesk down time and was interested in my skills. He was very pleased with the Ansys project.EDUCATIONSoftware Engineering Technology (SET) coursework, Cincinnati State Technical College, 2009-2012*didn't complete due to financial hardship. Coursework focused on programming (VB, C/C++, Java. Web design).Commercial Arts with Honors, D. Russel Lee Career-Technology Center, Hamilton, OH Graduated 2008ACTIVITIES & AWARDSMember of SkillsUSA: Champions at Word 2007 – 2008Honor Roll, Perfect Attendance, Positive Attitude ................
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