COUNSELING - Duke University



COUNSELING

DISCUSSION SCRIPT

1. Describe the problem in a non-threatening manner. Be specific. Get to the point.

Suggestions

• The purpose for this meeting is…

• I asked you here to discuss…

• I want to spend some time discussing how you…

State why you are having this conversation. Suggestions.

• I have a concern about…

• A problem has occurred in…

Describe what you know. Suggestions.

• I saw…

• When I was told, I looked into the issue by…

2. Indicate your reason for concern and ask for help in solving the problem.

Describe how you feel about what you know. Suggestions.

• I am very concerned about…because

• I do not think it is right that…because

• I am upset that errors in the function keep occurring…because

3. Discuss details and probe for causes. . Listen openly and respond empathetically.

Encourage the other party to give their side of the story. Suggestions.

• Now, that’s what I know but what is your view…

• Is that the way you saw it…

• OK, now what is your reaction?

Ask as many questions as you need to understand the situation from the other person’s perspective. Suggestions.

• Well, how do you know that…

• And then what happened?

• If you did that, then why did…

COUNSELING

DISCUSSION SCRIPT

4. Ask the employee what can you do to improve or change this situation? PAUSE!!

Discuss alternatives for solving the problem. Suggestions.

• What do you suggest as a way to address this issue

5. Decide on specific actions to be taken, when and communicate that to the other party.

Suggestions.

• I believe you must…

• In the next meeting, as Point 4 in the agenda, you will…

6. Summarize the conversation. Schedule a follow-up meeting. Express your confidence in the employee. Discuss consequences if there is no improvement. Suggestions.

• Let’s recap, you will…and I will…

Follow up. Suggestions.

• I will contact you next…

• This sounds like a good plan and I believe you have the ability to do it, however if this does not work, I will…

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download