WELCOME LETTER FROM THE CHIEF EXECUTIVE OFFICER

[Pages:130]WELCOME LETTER FROM THE CHIEF EXECUTIVE OFFICER

Welcome to EPIC Management. We are pleased that you have chosen to join our special team of dedicated professionals that makes EPIC Management an organization which enjoys an outstanding reputation in the communities we serve. This reputation is a result of the hard work, creativity and dedication of our employees.

EPIC Management is a Management Services Organization (MSO) originally formed in 1995 with the purpose of sharing with Medical Groups, proven management techniques to bring success to our clients. EPIC Management provides services to a variety of Medical Groups and Independent Physician Associations (IPAs) to include Beaver Medical Group, our largest client.

EPIC Management is committed to teamwork and communication. We appreciate each individual employee's expertise, ideas and suggestions, and we therefore seek out and look forward to receiving your input. Together we will strive to continually make EPIC Management a progressively better organization, service provider and employer.

We hope your association with us provides you with opportunities for both personal and professional growth. We want you to enjoy your employment here and hope that you will build solid working relationships. We wish you a most enjoyable work experience!

Sincerely,

John Goodman President/CEO EPIC Management, LP

EPIC Management, LP

Employee Handbook

Revised January 2015/Issued 4-1-2015/Effective 4-15-2015

TABLE OF CONTENTS

NOTICE TO EMPLOYEES WELCOME LETTER FROM THE CEO

SECTION A ? EPIC MANAGEMENT DEFINED

Introduction: Purpose of the Handbook

A-1

Contract Disclaimer

A-1

EPIC Background and Mission

A-2

Our Background

Our Mission and Values

Customer/Patient Relations

A-3

Telephone Protocal

A-4

SECTION B - EMPLOYMENT PRACTICES

Equal Employment Opportunity

B-1

Americans with Disabilities Act

B-1

Unlawful Discrimination/Unlawful Bullying

B-2

Sexual Harassment

B-2

Complaint Procedure

Immigration Law Compliance

B-4

Job Duties

B-4

Categories of Employment

B-4

Regular Full Time

Regular Part Time 30-40 hours

Regular Part Time 25-29 hours

Regular Part Time -25

Per Diem

Temporary

Overtime Exemption Status

B-5

Exempt Status

Non-Exempt Status

EPIC Management, LP

Employee Handbook

Revised January 2015/Issued 4-1-2015/Effective 4-15-2015

Medical Examinations Employee Health Examinations Verification of Licenses and Insurability Introductory Period Recruitment and Selection

Internal Hiring External Hiring Employee Files Employee Information Employee Verifications Employment of Relatives Outside Employment Eligibility for Rehire Transfer, Promotion, and Demotion Transfers Promotions Demotions Internship/Externship Transitional Resource Pool/Nursing Sixth Month Time Period Transitional Resource Pool Disqualifiers Exceptions to this Policy Supervisory Oversight Conflicts of Interest Confidentiality Staff Rights: Clinical Positions Separation of Employment Voluntary Separation Job Abandonment Involuntary Separation/Discharge Layoff Exit Interviews Final Pay Return of EPIC Property Job Descriptions

B-6 B-7 B-7 B-8 B-9

B-11 B-11 B-12 B-12 B-13 B-14 B-14

B-17 B-19

B-21 B-22 B-23 B-23

B-25

EPIC Management, LP

Employee Handbook

Revised January 2015/Issued 4-1-2015/Effective 4-15-2015

SECTION C - EMPLOYMENT BENEFITS

General Information

C-1

Eligibility

Insurance Enrollment

Premium Payments

Benefit Premiums during Leave

Section 125 Plans

C-2

Continuation of Group Health Insurance (COBRA)

C-2

401 (K) and Profit Sharing Plans

C-3

Automatic Enrollment

Voluntary 401 (k) Contributions

Matching 401 (k) Contributions

Discretionary Profit Sharing Contributions

Safe Harbor Contributions

Workers Compensation Insurance

C-4

Medical Treatment

Workers Compensation and FMLA/CFRA

Workers Compensation Fraud

Scheduled Holidays

C-5

Payment for Scheduled Holidays

Loss of Holiday Pay

Half Day Holiday

Start Time Adjustments for Half Days

Day by Day Analysis: Observed Holidays Worked

and Half Day Holidays

Holidays Occurring During Pre-Approved PTO

or Other Paid Absence

Religious Holiday Accommodation

Paid Time Off (PTO)

C-8

Scheduling PTO

Accrued and Unused PTO

Payment of Accrued/Unused PTO Upon

Employment Separation

Accumulated Short Term Sick Leave

Paid Sick Leave for Part Time Employees (-25 hours)

Time Off Without Pay

C-12

EPIC Management, LP

Employee Handbook

Revised January 2015/Issued 4-1-2015/Effective 4-15-2015

Absence without Authority Bereavement Leave

Alternative Workweek Additional Time Off: Bereavement Pay

Employee Assistance Program (EAP) Jury Duty Witness Duty and Subpoenas Seminar Attendance and Continuing Education

CEU Reimbursement Notary Public Check Cashing Medical Co-Payment Waiver Employee Referral Program

C-12

C-14 C-15 C-15 C-15

C-16 C-16 C-16 C-16

SECTION D ? LEAVES OF ABSENCE

General Information FMLA/CFRA Leave Eligibility Serviceman Family Leave Pregnancy Disability Leave Organ or Bone Marrow Donation Leave Calculating the 12 month Protection Period Eligibility for Compensation Increases While on Leave Notice Requirements Benefit Coverage while on FMLA/CFRA/PDL

Premium Shared Costs Eligible Employees on Military Leave Return from FMLA/CFRA/PDL Leave Military Spouse Leave Personal Leave Workers Compensation Leave KinCare Leave Outside Employment while on Leave SDI and PFL Compensation Other Required Leaves

D-1 D-2 D-3 D-4 D-4 D-4 D-5 D-5 D-6

D-7 D-7 D-7 D-8 D-9 D-9 D-9 D-10

EPIC Management, LP

Employee Handbook

Revised January 2015/Issued 4-1-2015/Effective 4-15-2015

SECTION E ? COMPENSATION AND TIMEKEEPING

Performance Evaluation Performance Improvement Plans (PIP) Wage/Salary Reviews and Adjustments

Linguistic Differential Shift Differential On-Call Differential ERP Differential Position Differential Vesting Temporary Operational Physician Support (TOPS) Compensation for Meetings Workweek, Workday, and Work Schedules Workweek Workday Work Schedules and Assignments Attendance and Punctuality Job Abandonment Recording Accurate Time Excessive Absenteeism Incidents of Tardy Approved Time off Permission to Leave during Working Hours Timekeeping and Time Records Rest and Meal Periods Overtime Pay Periods/Paydays Payroll Deductions Payroll Records and Right to Inspect Direct Deposit Show Up and Reporting Pay Call Back Pay On Call Pay Work in a Higher Classification Wage Garnishment

E-1 E-2 E-3

E-7 E-7

E-8

E-12 E-13 E-13 E-13 E-15 E-15 E-16 E-16 E-17 E-17 E-18 E-18 E-18 E-18

EPIC Management, LP

Employee Handbook

Revised January 2015/Issued 4-1-2015/Effective 4-15-2015

SECTION F ? EMPLOYEE RELATIONS AND CONDUCT

Effective Communication Staff Meetings Bulletin and Electronic Message Boards Suggestion Boxes Binding Arbitration

Conduct Guidelines Prohibition Regarding Rumors Professional Relationships with Employees Corrective Action

Human Resources Role in Discipline Corrective Action Steps Binding Arbitration Personal Possessions Personal mail and Telephone Calls Personal Use of EPIC Property Customer/Patient Property Non-Solicitation/Distribution of Literature Persons not Employed by EPIC Management Employees Voicemail, E-mail, and Computer Files Inspection of Facilities Smoking Business Attire Identification Badges Use of Tools and Equipment Cell Phone Usage Cell Phone use During Travel Cell Phones with Cameras Radios and Electronic Devices in the Workplace Use of Vehicles on EPIC Business In the Event of an Accident Reimbursement for Personal Vehicle Use Deadlines for Reimbursement Submittal Suspension/Revocation of Employee's Driver License Emergency Closing

F-1

F-2 F-4 F-5 F-5

F-7 F-7 F-9 F-9 F-10

F-10 F-11 F-12 F-12 F-14 F-15 F-15

F-16 F-16

F-19 F-19

EPIC Management, LP

Employee Handbook

Revised January 2015/Issued 4-1-2015/Effective 4-15-2015

SECTION G ? EMPLOYEE HEALTH AND SAFETY

General Information

G-1

Drugs and Alcohol

G-1

Drug and Alcohol Testing

Occupational Health and Safety

G-2

Accidents

Safety

Code of Safe Practices

G-3

First Aid and Personal Protective Equipment (PPE)

G-3

General Housekeeping

G-3

Ergonomics

G-4

Blood Borne Pathogens

G-4

Emergency Action

G-4

EPIC Red

G-4

Workplace Security and Anti-Violence

G-5

SECTION H ? MISCELLANEOUS POLICIES

EPIC Sponsored Social Events

H-1

Lactation Accommodation

H-1

Literacy Education

H-1

Media Contact

H-2

Reimbursement of Business Expenses

H-2

Visitors

H-2

Lost and Found

H-2

Parking

H-3

Rideshare

H-3

APPENDIX

Employment-at-Will and Arbitration Agreement Employee Compliance & Confidentiality Attestation Agreement Acknowledgment of Receipt of Employee Handbook

INDEX

Alpha Table of Contents

EPIC Management, LP

Employee Handbook

Revised January 2015/Issued 4-1-2015/Effective 4-15-2015

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