MAIN AUTO ATTENDANT GREETINGS [MAIN]



NEXTIVA PROFESSIONAL RECORDING SCRIPT TEMPLATESScript Info:Please feel free to use the following voiceover script examples as a guide to generate ideas, edit, and compose personalized messages for your Nextiva VOIP communication system.Name Pronunciations: Please include the phonetic spelling of any unique company names, employee names, street names or city/town names to ensure recording accuracy by our professional recording department as applicable. [Example: Mike Jarkowski = [Mike Jar-Cow-Ski].Call Flow: All message prompts contained in the final, edited script[s] submitted for recording must match customer call flow.TABLE OF CONTENTS TOC \o "1-3" \h \z \u MAIN AUTO ATTENDANT GREETINGS [MAIN] PAGEREF _Toc482091993 \h 2AFTER HOURS / CLOSED BUSINESS MESSAGE EXAMPLES [AH] PAGEREF _Toc482091994 \h 4DIRECTORY MESSAGE EXAMPLES [DIRECTORY] PAGEREF _Toc482091995 \h 5VOICEMAIL MESSAGE EXAMPLES [VM] PAGEREF _Toc482091996 \h 6HOURS & LOCATION MESSAGE EXAMPLES [HOURS_LOCATION] PAGEREF _Toc482091997 \h 7HOLIDAY MESSAGE EXAMPLES [HOLIDAY] PAGEREF _Toc482091998 \h 8MAIN AUTO ATTENDANT GREETINGS [MAIN]TEMPLATE EXAMPLE 1: [MAIN]Thank you for calling [Insert Your Company Name Here].[Insert Slogan or Catch-Phrase here. Example: “The Leader in Advanced VoIP Technology and Amazing Service!]If you know your parties extension you may enter it at any time.For a company by name directory, please press “9”.To reach the operator or leave a message in our general mailbox, please press “0”.To repeat this message please press “star”.Thank you for calling! Have a wonderful day!TEMPLATE EXAMPLE 2: [MAIN]Thank you for calling [Insert Your Company Name Here]. All telephone representatives are currently on the lines helping customers.Your call is very important to us. Please continue to hold to speak with the next available representative, or you may press “0” at any time to leave us your message.To repeat this message please press “star”.Thank you for holding for [Insert Your Company Name Here]. We appreciate your business!TEMPLATE EXAMPLE 3: [MAIN]Thank you for calling [Insert Your Company Name Here].[Insert Slogan or Catch-Phrase Here. Example: “Providing Affordable Mortgages and Award-Winning Client Service for More than 35 Years!]If you know your party’s extension you may enter it at any time.To reach our [Insert Department Name Here] please press “1”.To reach [Insert Department Name Here] please press “2”.To reach [Insert Department Name Here] please press “3”.To reach the operator, or leave a message in our general mailbox, please press “0”.To repeat this message please press “star”.TEMPLATE EXAMPLE 4: [MAIN]Thank you for calling [Insert Your Company Name Here].If you know your party’s extension you may enter it at any time.For [Insert Executive Name Here] please press “100”.[Insert Executive Name Here] please press “101”.[Insert Executive Name Here] please press “102”.[Insert Executive Name Here] please press “103”.To reach the operator, or leave a message in our general mailbox, please press “0”.To repeat this message please press “star”.AFTER HOURS / CLOSED BUSINESS MESSAGE EXAMPLES [AH]TEMPLATE EXAMPLE 1: [AH]Thank you for calling [Insert Your Company Name Here].We are sorry to have missed your call. The office is currently closed. Our business hours are [Insert Days of Week and Open Hours Here]. Please leave your name, telephone number, and a brief message at the tone.Your call will be returned promptly upon our return.Thank you for calling [Insert Your Company Name Here].Have a great day!TEMPLATE EXAMPLE 2: [AH]Thank you for calling [Insert Your Company Name Here].Our store is currently closed. Regular business hours are [Insert Days of Week and Open Hours Here]. Your call is very important to us. Please leave your name, telephone number, and a brief message at the tone.Your call will be returned promptly when we return.Thank you for calling [Insert Your Company Name Here].Have a great day!TEMPLATE EXAMPLE 3: [AH]Thank you for calling [Insert Your Company Name Here].You have reached us after hours. Our business hours are [Insert Days of Week and Open Hours Here]. To leave a message for the Secretary, please press “1”.For the dial by name directory, press “2”.For sales, press “3”.For customer service, press “4”.For billing, press “5”.Thank you for calling! Have a great day!DIRECTORY MESSAGE EXAMPLES [DIRECTORY]TEMPLATE EXAMPLE 1: [DIRECTORY][Insert First Name, Last Name Here] Extension Number 100[Insert First Name, Last Name Here] Extension Number 101[Insert First Name, Last Name Here] Extension Number 102[Insert First Name, Last Name Here] Extension Number 103[Insert First Name, Last Name Here] Extension Number 104[Insert First Name, Last Name Here] Extension Number 105TEMPLATE EXAMPLE 2: [DIRECTORY]For [Insert First Name, Last Name Here], please press 1For [Insert First Name, Last Name Here], please press 2For [Insert First Name, Last Name Here], please press 3For [Insert First Name, Last Name Here], please press 4For [Insert First Name, Last Name Here], please press 5For [Insert First Name, Last Name Here], please press 6TEMPLATE EXAMPLE 3: [DIRECTORY]Please Press 1 for [Insert First Name, Last Name Here]Press 2 for [Insert First Name, Last Name Here]Press 3 for [Insert First Name, Last Name Here]Press 4 for [Insert First Name, Last Name Here]Press 5 for [Insert First Name, Last Name Here]Press 6 for [Insert First Name, Last Name Here]VOICEMAIL MESSAGE EXAMPLES [VM]TEMPLATE EXAMPLE 1: [VM]Thank you for calling [Insert Company Name Here] – [Insert Company Slogan Here]. We are currently unavailable to take your call. Your call is very important to us. Please leave your name, the reason for your call, and your telephone number at the tone. A company representative will return your call promptly.TEMPLATE EXAMPLE 2: [VM]Thank you for calling [Insert Company Name Here]. We are currently on the phones assisting customers. Your call is very important to us. Please leave your name, message, and telephone number at the tone. We will return your call promptly.TEMPLATE EXAMPLE 3: [VM]You have reached the office of [Insert First Name, Last Name Here]. He is currently unavailable or away from his desk. Please leave your name, message, and telephone number at the tone. Your call will be returned promptly.TEMPLATE EXAMPLE 4: [VM]You have reached the desk of [Insert First Name, Last Name Here]. She is currently on the phone assisting a customer. Please leave your name, message, and telephone number at the tone. [Insert First Name Here] will return your call promptly.HOURS & LOCATION MESSAGE EXAMPLES [HOURS_LOCATION]TEMPLATE EXAMPLE 1: [HOURS_LOCATION]We are located at [Insert Address 1, Address 2, City, State, Postal Code Here]. Our business hours are [Example: Monday through Friday 7am to 9pm and Saturday 10am to 4pm EST. We are closed Sunday]. We look forward to seeing you. Thank you for calling. Have a great day! To return to the previous menu, please press STAR.TEMPLATE EXAMPLE 2: [HOURS_LOCATION]Our business hours are [Example: Monday through Friday 7am to 9pm and Saturday 10am to 4pm EST. We are closed Sunday]. We are located at [Insert Address 1, Address 2, City, State, Postal Code Here] in the [Example: Next to the Target Store in the Town Center Mall]. We look forward to helping you. Thank you for calling. Have a great day! To return to the previous menu, please press STAR.TEMPLATE EXAMPLE 3: [HOURS_LOCATION]Our business hours are [Example: Monday through Friday 9am to 5pm, Saturday 10am to 3pm, and Sunday 10am to 3pm EST]. We are located at [Insert Address 1, Address 2, City, State, Postal Code Here]. [Example: Take Highway I-95 to the Shea Boulevard Exit #23 and head West for 2 miles. We are on your left, next to the Target Store in the Town Center Mall]. We look forward to seeing you. Thank you for calling. Have a great day! To return to the previous menu, please press STAR.HOLIDAY MESSAGE EXAMPLES [HOLIDAY]TEMPLATE EXAMPLE 1: [HOLIDAY]Merry Christmas and Happy Holidays from [Insert Company Name Here]. Our holiday business hours are the following: [Example: We are closed on Christmas Day, Thursday, December 25th. Reopening on Friday, December 26th at 9am to 8pm, Saturday 10am to 7pm, and Sunday 11am to 6pm EST]. Thank you for calling. Have a great holiday! To return to the previous menu, please press STAR.TEMPLATE EXAMPLE 2: [HOLIDAY]Happy Thanksgiving! Our Holiday Business Hours are [Example: Monday through Wednesday 9am to 5pm, Thursday, we are closed for Thanksgiving. Reopening on Friday 9am to 5pm, Saturday 10am to 3pm, and Sunday 10am to 3pm EST]. Have a great holiday! Thank you for calling. To return to the previous menu, please press STAR.TEMPLATE EXAMPLE 3: [HOLIDAY]Happy New Year! Our Holiday Business Hours are [Example: Monday through Friday, 9am to 5pm. On Saturday, we are closed for New Year’s Day, and will reopen on Sunday from 10am to 3pm EST]. Have a safe and happy holiday! Thank you for calling. ................
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